• Implement and deliver on project scopes while working closely with the project management team • Interact with clients using professionalism and promptness • Jointly solve problems through collaboration with team members. • Must provide quality customer service skills in all forms of communication. • Collaborate with other technicians on escalated customer support requests • Document resolutions and build knowledge base articles • Take proactive measures on incidents to help prevent further issues • Troubleshoot advanced problems with a high-level overview of client environments • Engage in continued certification training to improve their skillset.

• Oversee technical direction of 32 microservices across 6 agile teams • Participate in architecture and code reviews of Springboot and Ruby microservices as well as AWS Elastic Kubernetes YAML configurations • Advise on improvements to health and DORA monitors and metrics • Identify and recommend solutions to address scalability, reliability, and availability • Advise executives on strategic technology decisions related to microservices and team capacity • Oversee major deployments and high-risk secret key rotations • Oversee on-call operations

• Working knowledge of contract with owner • Prepare work scopes packages • Organize & maintain cost structure • Help maintain weekly work plans • Document schedule impacts to project • Prepare estimates of DPR’s change order work • Attend and document minutes at owner/architect meeting, subcontractor meeting, and staff meeting • Participate in and apply DPR’s environmental health and safety plan to maintain injury-free environments • Assist foremen and field crews in the execution of the project • Prepare and monitor labor cost reports.

• Solve problems autonomously, asking for help when necessary • Take ownership of the entire development cycle, ensuring the teams’ deliveries maintain high quality • Actively participate in product decisions (from discovery to production) to deliver more value to customers • Work in a collaborative environment, supporting others and receiving support • Be able to identify product improvements and opportunities • Be able to handle uncertainty and embrace change • Influence direct reports and peers, guiding the team toward the best solutions • Contribute to reducing complexity in the development process • Work closely with Product teams, translating business needs into creative, elegant, incremental, and efficient solutions • Take ownership of projects end-to-end • Demonstrate strong collaboration skills to remove any blockers the team may face • Stay up to date with management trends and software development best practices, and drive improvements to enhance development processes • Influence clarification of architectural evolutions and technical decisions • Promote an inclusive, feedback-driven team culture that encourages learning and continuous improvement • Be able to balance and prioritize competing demands.