• Provide proactive, high-touch support for Strategic Accounts, serving as a trusted point of contact to resolve product inquiries, coordinate issue resolution, and ensure timely, accurate communication with customers and internal teams. • Build strong relationships with end users and admins by delivering exceptional customer experiences and acting as a customer advocate—capturing feedback, identifying trends, and escalating complex issues as needed. • Drive product adoption and value by educating customers on features, best practices, and integrations, while supporting renewal readiness through healthy utilization and customer satisfaction. • Collaborate cross-functionally with Customer Success, Product, and Engineering to share insights, support roadmap alignment, and improve customer resources and programs. • Maintain operational excellence by documenting activity in Salesforce, tracking key account metrics, supporting reporting, and representing the 8am brand with professionalism in every interaction.

**Core Responsibilities:** **Pre-Sales (25%)** - Support sales team in client-facing pre-sales activities, acting as a trusted partner to prospects. - Assist in preparing demos, presentations, and technical documentation to help secure client sign-ups. - Collaborate with senior specialist to understand client requirements and translate them into actionable solutions. **Implementation (25%)** - Assist in the implementation of iPiD’s solutions, ensuring smooth onboarding and integration for clients. - Work with clients to gather requirements and support technical setup, focusing on APIs and workflows. - Coordinate with Technology and Product teams to support integration tasks and troubleshoot basic issues. - Document lessons learned and contribute to internal knowledge-sharing resources. **Customer Success (50%)** - Serve as a primary point of contact for clients post-implementation, fostering long-term relationships and client satisfaction. - Deliver ongoing training, enablement sessions, and best-practice guidance to help clients maximize the value of iPiD’s solutions. - Monitor client usage data and feedback to identify pain points, opportunities for improvement, and potential expansion. - Proactively identify and escalate client issues or risks to senior team members before they impact client experience. - Support retention and advocacy efforts by ensuring clients achieve measurable success with iPiD’s solutions.

• Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products • Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week • Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations • Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products • Proactively engage with customers during the renewal process to secure renewals and drive customer retention. • Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage • Proactively anticipate and address potential challenges to ensure a seamless customer experience. • Develop strong relationships with customers and become a trusted advisor. • Work cross-functionally to relay product feedback

• Be the consistent point of contact for the client; responsible for ongoing communications, not just scheduled meetings but proactively managing expectations, priorities, and follow ups. • Build trusted partnerships by understanding client goals, priorities, and business structure. • Develop a strong understanding of each client’s business, including geographic footprint, corporate teams, and dealership operations. • Monitor the performance of client sites across key automotive and digital KPIs. • Deliver clear, actionable performance insights through regular client meetings. • Align Motive’s solutions to client business objectives and performance goals. • Drive expansion opportunities for Motive products and additional sites within dealership groups. • Support client onboarding and ongoing adoption of Motive’s tools and workflows. • Lead application training sessions with client teams and key stakeholders. • Work closely with the Motive Product team to share client feedback and performance insights.