Cloud Software Group logo
Cloud Software Group

Enabling customers to evolve, compete & succeed in data, automation, insight, and collaboration.

Lead Escalation Engineer

EngineerEngineerOtherRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

95 days ago

Salary

$119.0K - $178.5K / year

Seniority

Senior

Postgraduate DegreeEnglishJava

Job Description

Lead Escalation Engineer

Cloud Software Group

• Analyzing customer logs • Setting up customer environments to reproduce their conditions • Provides an initial analysis and answer to the support team • Forward escalation to the engineering team • Help engineering team in triaging escalations received from support • Coordinating meetings with other engineers to address complex issues • May assist the L1 team in calls with customers • Suggesting enhancements on the product, and as well on the product documentation • Sharing best practices

Job Requirements

  • Solid knowledge of TIBCO EBX
  • Ability to debug software code
  • Ability to build environments which permits to reproduce customer environments (experience with containers, Java EE, and EBX are mandatory)
  • Customer orientation focus
  • Good experience on problems solving
  • Strong capacity to interact with peers and coordinate internal work force

Benefits

  • access to healthcare
  • life insurance
  • disability benefits
  • 401(k) plan and company match

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