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Lead Escalation Engineer
Location
California
Posted
95 days ago
Salary
$119.0K - $178.5K / year
Seniority
Senior
Job Description
Lead Escalation Engineer
Cloud Software Group
• Analyzing customer logs • Setting up customer environments to reproduce their conditions • Provides an initial analysis and answer to the support team • Forward escalation to the engineering team • Help engineering team in triaging escalations received from support • Coordinating meetings with other engineers to address complex issues • May assist the L1 team in calls with customers • Suggesting enhancements on the product, and as well on the product documentation • Sharing best practices
Job Requirements
- Solid knowledge of TIBCO EBX
- Ability to debug software code
- Ability to build environments which permits to reproduce customer environments (experience with containers, Java EE, and EBX are mandatory)
- Customer orientation focus
- Good experience on problems solving
- Strong capacity to interact with peers and coordinate internal work force
Benefits
- access to healthcare
- life insurance
- disability benefits
- 401(k) plan and company match
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