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NMDP

We save lives through cell therapy.

IT Service Management Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 1987H1B No SponsorCompany SiteLinkedIn

Location

Minnesota

Posted

96 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishITSMJavaScriptServiceNow

Job Description

IT Service Management Engineer

NMDP

• The ITSM Engineer is responsible for working to develop, design and own technical solutions on the ServiceNow platform. • Provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the customer utilizing the ServiceNow platform. • Collaborate with application teams to design and implement data interfaces with other enterprise application systems. • Coordinate and solve complex technical data and transformation issues. • Develop, maintain, and execute reports, dashboards, and analytics to ensure system operation meets performance targets. • Support data imports and integrations, including third-party software integrations. • Maintain the CMDB (including CSDM) to support service and asset visibility and governance. • Answer “how to” technical and application configuration questions and provide tiered technical support as needed. • Create and maintain system design, operations, and platform documentation. • Support and continuously improve Knowledge Management and Asset Management processes and configurations. • Maintain certificate management knowledge and configuration considerations as applicable to the platform. • Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Provide software coding and customization including, but not limited to: Service Portal configuration, Flow administration, scripting, third-party software integrations, and custom application development. • Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify applications for use after upgrades are completed. • Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow. • Complete other duties as assigned.

Job Requirements

  • BS degree in Information Technology/Computer Science or equivalent combination of education and experience.
  • 3-5 years of demonstrated experience in ServiceNow development, configuration and administration or related field.
  • Knowledge of ITIL Concepts
  • Agile/Scrum
  • Experience developing, updating, and interpreting JavaScript on the ServiceNow platform.
  • Advanced scripting experience
  • In depth knowledge of development on the ServiceNow Platform, including client and server scripting, ServiceNow REST API, and custom widget development in Service Portal.
  • Knowledge of ServiceNow development and configuration best practices.
  • Knowledge of ServiceNow database hierarchies and design.
  • Experience with development, customization, and administration of multiple components of ServiceNow.
  • Working knowledge of HTML, CSS & Power shell.

Benefits

  • NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
  • Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.

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