UC Health is hiring a Full Time IT Systems Analyst - Epic Hospital Billing The analyst is responsible for designing, implementing and supporting designated software applications in accordance with departmental standards and procedures. Works with users to define system functionality, information flow, reports and data requirements. Develops specifications and documents operational procedures, tests software, and coordinates software release procedures. About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

• Provides advanced technical expertise in the analysis, design, implementation, administration, security, maintenance, and support of Windows Server, Active Directory, and Microsoft 365 environments • Acts as a Subject Matter Expert (SME) for enterprise infrastructure systems and network services platforms • Troubleshoots and develops technical solutions related to incidents escalated from Tier 1 and Tier 2 • Creates and maintains comprehensive system documentation • Participates in the identification of vulnerabilities and their mitigation

- Administer and own core business platforms, including Office 365, OneLogin, Monday.com, Intune, and Atera - Design, implement, and own the IT Service Management (ITSM) processes, including the automation of employee onboarding and offboarding workflows - Lead infrastructure projects, such as SaaS implementations and platform migrations - Implement and manage AIOps (AI for IT Operations) tools for predictive monitoring, intelligent alerting, and root cause analysis to proactively address system issues - Develop and maintain infrastructure documentation and disaster recovery plans - Provide Tier-3 technical support and act as a mentor and escalation point for other administrators, providing mentorship on complex root-cause analysis and troubleshooting - Backfill support for Tier-1 as needed - Serve as the primary architect for the Identity Provider (OneLogin/Entra/etc.), managing complex SAML 2.0/OIDC integrations and SCIM provisioning - Ensure secure MDM configuration and lead infrastructure projects such as SaaS implementations and platform migrations - Design, build, and maintain automated workflows using low-code platforms (n8n, Make.com) and utilize REST APIs to connect disparate business systems (Salesforce, Slack, etc.) where native connectors do not exist - Design ITSM processes for zero-touch onboarding/offboarding. Create expert-level scripts (PowerShell, Bash, Python) for complex tasks - Partner with the Security Analyst to remediate vulnerabilities and apply technical controls to endpoints and platforms

NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. Job Summary We are looking to add experienced staff to our Smart Grid team to help our utility cooperative members develop smart grid technology roadmaps. Our approach is to educate and support our members as we work with them through a consultative process. The Engineering & Grid Planning Advisor supports NRTC member electric cooperatives by providing practical engineering insight, planning support, and implementation guidance that complements NRTC’s smart grid advisory services. This role helps cooperatives translate strategy into action by supporting system studies, planning activities, and project execution while recognizing the operational realities and resource constraints common across the cooperative network. This position operates in a dynamic environment, working across multiple member cooperatives and partnering closely with NRTC advisory teams to deliver exceptional member value. Responsibilities - Serve as a trusted engineering advisor to member cooperatives by clarifying objectives, understanding operational constraints, and translating needs into practical engineering approaches and phased roadmaps - Lead discovery conversations with engineering, operations, and leadership stakeholders to define problems, constraints, decision criteria, and success measures; document findings in clear, action-oriented summaries - Communicate complex technical concepts in decision-ready language for both technical and non-technical audiences, including executive-level briefings and board-ready materials - Execute and/or review distribution planning and power system studies, including protection and coordination, arc-flash, fault duty, voltage management and optimization, and power quality assessments, with clear mitigation recommendations - Develop study scopes, assumptions, and methodologies that reflect cooperative realities and align recommendations with implementable next steps - Provide distributed generation and interconnection planning support, including screening, system impact evaluations, and mitigation options for generators, batteries, and behind-the-meter resources. - Support the development and improvement of member DG processes by creating repeatable engineering screens, standard work, data requirements, timelines, and templates - Lead reliability and system modernization planning, including feeder improvement concepts, device strategies (reclosers, sectionalizers, DA devices), and integration considerations for SCADA and field automation - Partner with member teams to translate reliability goals (e.g., SAIDI/SAIFI) into prioritized, fundable portfolios of projects and operational improvements - Contribute to wildfire risk mitigation planning by aligning engineering approaches to risk reduction outcomes, coordinating with internal advisory resources and external partners as needed - Provide owner’s engineer support on select projects, including design and study reviews, validation of assumptions, procurement/specification input, and implementation oversight - Own end-to-end delivery of assigned projects, including scoping, scheduling, internal coordination, quality assurance, and timely completion of deliverables - Produce high-quality, defensible technical deliverables such as models, memoranda, reports, and diagrams suitable for reuse and audit - Support development and refinement of engineering service offerings through standard scopes, estimating tools, reusable templates, and “starter packages” that improve consistency, utilization, and speed to launch - Identify opportunities to extend or deepen member engagements and coordinate with advisory teams to support continuity from assessment through planning, engineering, and implementation - Other duties as assigned Qualifications Knowledge, Skills, and Abilities      - Strong knowledge of electric distribution system planning, including load forecasting, circuit performance, voltage and reactive power management, capacity constraints, and contingency analysis - Experience performing and/or reviewing power system studies such as load flow, short circuit, protection and coordination, and reliability or resiliency assessments - Working knowledge of distributed energy resources (DER) and distributed generation (DG) integration, including interconnection screening, system impact evaluation, mitigation strategies, and hosting capacity–style approaches - Familiarity with grid modernization and field automation concepts, including distribution automation devices and SCADA considerations - Proficiency in distribution system modeling and analysis tools and the ability to apply results to real‑world operational and planning decisions - Ability to structure, document, and defend engineering analysis, including defining assumptions, validating data, and clearly explaining results - Strong advisory skills, including the ability to lead discovery, diagnose root causes, and translate ambiguous issues into well‑defined engineering problems - Ability to develop and communicate multiple solution options with clear tradeoffs related to cost, risk, timeline, and operational impact - Excellent written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non‑technical audiences - Ability to self‑manage and support multiple member utilities in a shared‑services or remote environment while delivering high‑quality, defensible work products Minimum Education and Experience - Bachelor of Science in Engineering from an ABET‑accredited institution or equivalent combination of technical education and relevant experience required - Six (6) or more years of experience working with electric utilities; experience with electric cooperatives strongly preferred - Professional Engineer (PE) license preferred; ability to obtain licensure within six (6) months of employment required if not currently licensed - Demonstrated proficiency with engineering modeling software and Microsoft Office tools - Proven experience applying engineering expertise in a client‑facing, advisory, or shared‑services context Physical Demands - Work is typically performed in a remote office setting - Occasionally travel may be required up to 30% Disclaimer:  The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position.  It is not intended to be an exhaustive list of required responsibilities, duties and skills.  The order in which responsibilities, duties and skills are listed is not significant. #zr