Strategic Partner Operations Manager IV itD is seeking a Strategic Partner Operations Manager IV to drive operational excellence and strategic growth across the Monetization Partnerships team, with a focus on WhatsApp Business Messaging. This role will serve as the primary point of contact for key partners, ensuring seamless program execution, operational support, and data-driven insights that accelerate partner performance and regional growth. The ideal candidate brings deep experience in partner operations, strategic partnerships, and business analytics, with a proven track record of managing complex programs, improving processes, and delivering measurable business impact. Location: Remote – United States (Must align to Eastern Time). Pay Rate: Market rate, depending on experience. We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities - Lead tactical execution of WhatsApp partnership programs, including partner onboarding, incentive payouts, MDF tracking, and opportunity management within CRM systems. - Manage partner support tickets and escalations, ensuring timely resolution and high-quality partner experience. - Serve as the primary operational point of contact for strategic partners, guiding them through processes, resolving system challenges, and supporting sales-related initiatives. - Analyze partner performance data and program metrics to generate insights that inform strategy and drive incremental adoption of business messaging solutions. - Collaborate cross-functionally with Engineering, Product, Program, and Deal Desk teams to troubleshoot technical issues and structure effective partner incentives. - Develop and maintain reporting dashboards and operational trackers to monitor KPIs, vertical trends, and program effectiveness. - Identify process gaps and implement operational improvements to enhance partner performance and scale regional growth initiatives. Internal Responsibilities - Attend regular internal practice community meetings. - Collaborate with your itD practice team on industry thought leadership. - Complete client case studies and learning material (blogs, media material). - Build out material to contribute to the Digital Transformation practice. - Attend internal itD networking events (in person and virtual). - Work with leadership on career fast-track opportunities. Required Qualifications and Skills - 7+ years of experience in operations, consulting, strategic partnerships, account management, customer success, or pre-sales roles. - Advanced Excel skills with experience analyzing datasets and delivering actionable insights. - Experience using CRM tools (e.g., Salesforce) and Microsoft Office Suite. - Demonstrated experience managing cross-functional stakeholders and complex workstreams. - Proven ability to communicate data-driven insights to varied audiences, including senior leadership. - Strong operational execution skills with the ability to prioritize, follow up, and meet tight deadlines. - Fluent in English. Preferred Qualifications and Skills - Experience within channel sales organizations or enterprise SaaS environments. - Knowledge of SQL, relational databases, or statistical analysis tools (e.g., R, SAS, SPSS). - Cloud infrastructure knowledge (e.g., load balancing, core optimization, database management). - Spanish or Portuguese language proficiency. Education Bachelor’s degree in a relevant field or equivalent work experience required. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Partner Operations Specialist owns the detailed execution that powers partner setup, launch readiness, and the Lead → Application → Enrolled journey. This role ensures configurations are accurate, workflows function as intended, and cross-functional teams have clear visibility into operational status. - Configuring and auditing Salesforce records - Managing forms and field mappings - QA’ing landing pages, email triggers, and automation workflows - Supporting launch coordination and cross-team alignment - Monitoring funnel movement and flagging operational risks - Supporting partner relationships, communication and implementation As you build context and credibility, you will be expected to: - Identify recurring friction points - Recommend structural improvements - Contribute to process standardization - Support scaling projects that reduce manual work and complexity Success in this role means launches are predictable, data is trustworthy, cross-functional teams feel supported, and operational improvements ship consistently over time. What You’ll Own - Launch Execution & Operational Leadership: - Coordinate with partners to complete Launch milestones & source registration data - Configure and QA Salesforce partner and term setup - Validate application and registration workflows - QA landing pages, forms, and transactional emails - Manage launch readiness checklists and cross-functional signoff - Ensure partner requirements and configurations are reflected accurately in systems - Surface blockers early and clearly - Triage operational issues and route them appropriately - Support in-term deliverables and reporting inputs - Lead → Application → Enrolled Workflow Oversight: - Monitor funnel dashboards and flag stalled movement or anomalies - Identify friction caused by configuration, eligibility rules, or workflow gaps - Partner closely with Partners to source and Data Operations to process registration and directory data dependencies - Support census confirmation and billing alignment from an operational setup perspective. - Systems Ownership & Scalable Improvement: - Maintain Salesforce partner objects and term configurations - Update partner program details, contacts, and data-sharing structures - Perform QA on form logic, display rules, and automation workflows - Monitor integration tools and escalate issues appropriately - Maintain and refine documentation and SOPs - Liaise with University partners on implementation items. Qualifications - 2–4 years in Project management, operations, implementation, or systems support roles - Strong working experience in Salesforce - Experience working with internal cross functional emails and external clients - Experience with basic data programs, form platforms, automation tools (e.g., Zapier, FormAssembly, Excel), and email platforms preferred - Highly detail-oriented with strong QA instincts - Demonstrated ability to identify process improvements, not just execute tasks - Comfortable balancing structured operational work with problem-solving - Clear written communicator who escalates with context - Experience in higher education, edtech, or SaaS preferred Who Thrives in This Role - Take pride in clean data and well-structured systems - Efficiently coordinate with internal and external stakeholders - Catch inconsistencies before they become larger issues - Stay calm during busy launch cycles - See patterns in friction and think, “We can design this better.” - Want to both execute reliably and help scale how a team operates - This role is for someone who wants their hands in the details and their brain in the architecture. Benefits - 401k, Health, Vision and Dental insurance packages - Short term disability insurance - Unlimited Paid Time Off - Discounted Wellhub Membership - Access to 3 Mental Health Applications - One Medical Membership - 8 Company-Paid for Therapy Sessions - Free access to upskill through our Global Experiential Programs - Excellent Birthing and Bonding Leave policies - Sleep coach for post-partum and infant coaching - Student and Partner focused half days every First Friday of the month - Extremely talented and intelligent co-workers - A massive impact on universities and the lives of others, every single day

• Engage client stakeholders for EDPlan Innovation projects • Manage, maintain, and grow client relationships with state agency and/or local education agency stakeholders • Collaborate with Regional Teams and deliver results in terms of client success metrics • Provide training on use of the system for end users and administrators as needed • Contribute to a professional and respectful team dynamic

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the WEM Partner Manager, your primary responsibility is to drive resale bookings and revenue through key WEM partnerships. You will be responsible for the overall success of the partnership, including: - Partner management - Reseller contracts - Program activities - Partner enablement - Joint GTM initiatives - Driving revenue growth This role reports to the Senior Director, Business Development and will require collaboration with: - Sales - SalesOps - Solution Consulting - Marketing - PS - Product Management - Finance - Others Key Responsibilities: - Align with Five9 Sales and key partner staff on joint customer opportunities, GTM strategy, growth opportunities, and sales pursuits - Support special bid pricing and negotiations with partners as required - Enable Five9 sales and partner sales teams with cross-training of joint solutions - Support execution of Five9 reseller contracts and amendments, SKU creation, financial tracking and other SalesOps efforts - Engage with internal/external product and partner marketing staff to produce compelling assets and customer materials - Partner with sales and partner marketing staff on joint event and GTM activities - Track pipeline for assigned WEM partners and monitor overall activities toward achieving quarterly and annual bookings targets - Engage with SalesOps and Finance to track and manage partner performance, overage/usage issues, SOW requirements, etc. Qualifications - 3+ years of Contact Center (CCaaS) and/or AI experience; Understanding of these markets and key adjacent technologies - Significant Sales, Marketing and/or Business Development experience and proficiency in engaging with partners - Understanding and history with SaaS and/or reseller contracts; strong negotiation skills and ability to manage complex challenges (internal and external) - Ability to travel 30% of the time for various events, conferences, meetings, etc. - Excellent presentation and communication skills – virtual and in-person - Ability to interface well with sales, product, marketing, and leadership staff - Proficiency with standard business management tools (SFDC, Excel, PowerPoint, and other systems) Requirements Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. Benefits - Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. - Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. - Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. - Generous employee stock purchase plan. - Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $68,500 — $159,200 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.