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Lehigh Valley Health Network logo
Lehigh Valley Health Network

Life is full of partners. Your health deserves one, too.

Care Continuum Partner, Medical Assistant

Affiliate ManagerAffiliate MarketingOtherRemoteSeniorTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

103 days ago

Salary

0

Seniority

Senior

Professional Certificate5 yrs expEnglish

Job Description

Care Continuum Partner, Medical Assistant

Lehigh Valley Health Network

• Participates/supports pre-visit planning to ensure smooth operation and patient flow within the practice. • Conducts associated workflows for care gap closures, referral and medication authorizations. • Supports care plan compliance by conducting patient outreach to follow up on patient care and appointment needs. • Communicates with the patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable. • Facilitates virtual rooming and virtual appointment concierge calls for telehealth appointments. • Provides the patient with clear instructions on how to prepare for tests/procedures and provide education on what to expect per established guidelines. • Supports the intake for annual well visits. • Manages visit prior authorizations and referral appointments. • Supports empanelment for assigned practices. • Functions as a virtual care concierge partner offering assistance and guidance as appropriate.

Job Requirements

  • Technical School Diploma as a Medical Assistant or Specialized Diploma as a Medical Assistant
  • 2 years experience interacting with patients and performing identified core functions of a MA.
  • 3 years experience working within a complex health system environment or related field.
  • High degree of accuracy and attention to detail.
  • Ability to handle numerous tasks at the same time.
  • Superior customer service skills.
  • Working knowledge of basic computer functionality.
  • Effective and professional written and verbal communication.
  • Ability to maintain strict confidentiality.
  • Critical thinking skills and solution focused approach.

Benefits

  • Health insurance
  • Professional development
  • Paid time off

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