• Develop rapport through frequent (minimum monthly) check-in phone calls with 100% of partner hospitals • Schedule, prepare for, and lead onsite annual executive reviews for 100% of partner hospitals • Create prioritized action plans for 100% of issues for partner hospitals; make assignments, deadlines and follow up with responsible teammates • Achieve Net Promoter Score (NPS) (“How likely are you to recommend Rural Physicians Group) 80% response rate and achieve CEO NPS of 8/10 or higher • Provide facility onboarding detail to ensure new providers are aware of facility critical success factors and key pressure points • Engage RPG Regional Medical Director and local Chief Hospitalists in problem solving • Lead Regional program overview meetings, presenting the health status of each program to Executive Leadership Team on a monthly cadence • Lead internal meetings across multiple departments (Regional Workshops) on a bi-weekly cadence (every two weeks) • Assist Provider Operations Coordinator team with ensuring 24/7 coverage and engaging facility leadership as needed • Lead and manage new program launches, including on-site visits and virtual meetings with internal departments and hospital administrators • Identify facility workflows and opportunities for improvement • Identify opportunities for additional RPG service lines in current partner facilities • Maintain accurate and current customer data in database • Work with the Chief Medical Officer on any ad hoc administrative duties • Mentor and work collaboratively with other RPD team members for the betterment of the group • Help train new RPD team members to be successful in their new roles • Project management of various projects that drive value to the organization • Other duties as assigned

About the role The Program Coordinator – Scientific Affairs supports the planning, coordination, and execution of HRCRS scientific initiatives, serving as a central operational and research support role within the Scientific Affairs department. This position blends project coordination, research assistance, and scientific operations, enabling the successful delivery of registry-based research, survey research projects, investigator collaborations, and sponsor-supported studies. The Program Coordinator works closely with scientists, statisticians, project managers, and external collaborators to ensure that scientific projects remain organized, methodologically sound, and on schedule. This role is ideal for an individual with formal training or applied experience in research who is seeking to build depth in real-world evidence generation, implementation research, and healthcare technology evaluation. What you'll do Scientific Project Coordination - Coordinate timelines, milestones, and deliverables for Scientific Affairs projects, including registry studies, survey research initiatives, and collaborative research programs - Track project status, action items, and dependencies to ensure timely execution and follow-through - Support meeting preparation, documentation, and follow-up for scientific working groups, investigator meetings, and research workshops Research Support & Assistantship - Assist with research protocol development, study documentation, and regulatory or ethics-related materials as needed - Support data-related activities, including data cleaning support, literature reviews, qualitative transcript organization, or synthesis preparation - Assist in the preparation of scientific outputs such as abstracts, posters, reports, and internal research summaries - Maintain organized study files and documentation in accordance with HRCRS research standards Cross-Functional Collaboration - Serve as a liaison between Scientific Affairs and internal teams such as Operations and RWE. - Coordinate with external stakeholders, including clinicians, investigators, research sites, and industry partners - Support collaborative research activities by organizing inputs, tracking feedback, and synthesizing outputs Documentation, Tracking & Reporting - Maintain accurate project documentation, trackers, and reporting tools to support transparency and accountability - Prepare internal status updates and summary materials for Scientific Affairs team Quality, Growth & Innovation - Contribute to continuous improvement of Scientific Affairs workflows, templates, and project management practices - Stay current with developments in clinical research, public health research, and implementation science - Support special projects and emerging initiatives within the Scientific Affairs department as assigned Qualifications Education & Experience - Bachelor’s or Master’s degree in a scientific field such as Public Health, Health Sciences, Epidemiology, Biology, Social Sciences, or a related discipline OR A combination of relevant education and substantial experience in clinical, public health, or health services research - Prior experience or formal training in research methods (quantitative, qualitative, or mixed methods) - Experience in a research, academic, healthcare, CRO, or public health setting preferred Core Skills & Competencies - Strong organizational and project coordination skills, with the ability to manage multiple workstreams simultaneously - Working knowledge of research workflows, including protocol development, data collection, IRB-related processes, or study documentation - Excellent written and verbal communication skills, particularly for scientific and professional audiences - High attention to detail and commitment to accuracy in documentation and reporting - Proficiency with collaborative tools and project tracking platforms (e.g., MS Teams, MS Excel, HubSpot) - Ability to work independently while contributing effectively to cross-functional scientific teams - Interest in real-world evidence, implementation science, healthcare innovation, or medical technology evaluation LOCATION AND TRAVEL REQUIREMENTS: This is a fully remote position and may be performed anywhere within the United States of America. Occasional domestic travel may be required for company meetings, audits, etc. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About the role: Revalia is pioneering Human Data Trials — a new paradigm for accelerating translational medicine by linking donated human organs to cutting-edge research. Our platform provides biotech, pharma, and medtech innovators with unparalleled access to human biology at scale, reducing reliance on animal models and speeding the path to patients. We are seeking a highly organized, customer-centric Program Manager to drive the successful delivery of programs in close partnership with our customers and internal scientific, operational, and commercial teams. This role is responsible for overseeing complex, multi-stakeholder projects from initiation through completion, ensuring exceptional customer experience, clear communication, and on-time delivery. The ideal candidate combines strong program management skills with the ability to organize and lead meetings, produce high-quality reports and scientific written materials (e.g., grants, reports, presentations), translate technical information for diverse audiences, and proactively manage project timelines and risks. Location: This position is fully remote with the expectation to travel quarterly to our office in New Haven, CT. We do not provide work visa sponsorship. This position is only open to candidates who are legally eligible to work in the United States without sponsorship. Culture Requirements: - Role model the Revalia Bio’s Company Values of world class collaboration, cultivating deep trust, relentless adaptability, and to persevere with uncommon grit. - Display high levels of personal integrity and be able to express opinions or concerns directly and without triangulation, demonstrating honesty, openness, and a positive outlook at all times. - Seek to promote collaboration and be curious (and not judgmental) about opposing opinions. - Ability to adapt to changing business needs or to personal development opportunities. Able to fully embrace feedback and training to continuously improve performance and relationships. - Display determination and perseverance to problem solve, create, innovate, and develop. - Demonstrate commitment to own personal growth and development. Be “all -in” when participating in Company activities and programs related to personal and professional development and training. - Commitment to the growth and development of their team including participation in 360 reviews where requested. Responsibilities: Customer Success & Stakeholder Management - Serve as the primary program-level point of contact for customers, ensuring alignment on goals, scope, timelines, and deliverables - Build trusted relationships with customers through clear, proactive, and scientifically accurate communication - Translate customer needs into actionable project plans and internal requirements Program & Timeline Management - Develop, maintain, and oversee detailed project and program timelines across multiple concurrent initiatives - Coordinate cross-functional teams (e.g., scientific, technical, operations, commercial) to ensure milestones are met - Schedule, organize, and lead meetings related to execution against project milestones - Track progress against timelines, budgets, and scope, and adjust plans as needed Reporting & Documentation - Generate clear, accurate, and timely reports for customers and internal stakeholders, including status updates, milestone summaries, and performance metrics - Create and maintain program documentation, including project plans, meeting notes, and decision logs - Ensure reporting meets both scientific rigor and customer-friendly communication standards Scientific Writing & Communication - Author and review scientific or technical documents such as study summaries, protocols, grants, or customer-facing technical reports - Synthesize complex scientific data into concise, well-structured written materials for both technical and non-technical audiences - Ensure consistency, clarity, and accuracy across all written deliverable Process Improvement - Contribute to the development and improvement of program management and customer success processes - Identify opportunities to improve reporting, documentation, and timeline management practices Required Qualifications: - Bachelor’s degree in a scientific, technical, or related field - Relevant experience in program management, project management, customer success, or a related role - Demonstrated experience managing complex project timelines and cross-functional programs - Strong report generation skills, with experience producing customer-facing and internal reports - Proven scientific or technical writing experience Preferred Qualifications: - Master’s degree in a scientific, technical, or related field - Experience in life sciences, biotech, healthcare, or a scientific services environment - Familiarity with project management tools (e.g., Asana, Jira, Smartsheet, MS Project) - Experience working in customer-facing roles within regulated or technical industries Compensation, Benefits, and Diversity Commitment Our compensation structure includes a base and semi-annual bonus. Revalia Bio operates a growth culture focused on High Performance Teams and individual personal development. Along with monthly coaching, we provide extensive opportunities for professional development, training and mentoring. Revalia Bio provides comprehensive benefits including Health, Dental, Vision, Retirement, Disability, and a wellness program available on day one of employment. Full-time employees are eligible for up to 5 paid sick days and 23 PTO days per calendar year, excluding national holidays. Revalia Bio acknowledges and celebrates the diversity of our workforce, is dedicated to creating an equitable workplace, is committed to fostering an inclusive environment, and aims to create a workplace culture where every individual feels a sense of belonging. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, or genetic makeup. For individuals with disabilities who would like to request accommodations, please email culture@revaliabio.com.

About Us Lyrasis is a 501 c 3 non-profit membership organization whose mission is to support enduring access to the world's shared academic, scientific and cultural heritage through leadership in open technologies, content services, digital solutions and collaboration with archives, libraries, museums and knowledge communities worldwide. Our Mission Statement is: Lyrasis empowers libraries, archives and museums through content services, open technologies and community-based solutions that expand access to information, preserve cultural heritage, and advance the shared goals of our members and the communities we serve. Collaboratively, we build a future that is inclusive, equitable, accessible and sustainable. Lyrasis organizational and staff values are: communication, respect, collaboration, impact, and service. Lyrasis was created by its members to help them tackle wide-reaching challenges with collective strengths. Lyrasis helps its members amplify their impact and influence. Summary Description: The Portfolio Specialist will be responsible for owning, managing, and executing quarterly renewal contracts in an assigned portfolio of vendor accounts often under deadlines. Proactively establish a strong rapport with vendor partners to effectively manage portfolios and ensure long-term success. You will manage efficient communication internally and externally to facilitate accurate and timely renewals and invoices. You will also proactively engage with members and customers regarding renewal agreements and subscriptions. As well as, partner with internal stakeholders in CSCI Services and other departments to ensure cross-functional team communication. Duties/Responsibilities: - Promptly resolves issues, often in real time, for members or vendors across a range of divisions and service points through phone, chat, email, or portal technologies. - Critically examines quarterly pricing updates, accurately calculates fees, and resolves or escalates any inconsistencies in pricing or data. - Prepares and delivers renewal letters, quotations, invoices, recommendations, and notifications. - Manages new sales opportunities by collaborating with the vendor partner to provide accurate pricing and subscription information, including access to trials. - Evaluates vendor performance including recording, mitigating, or escalating any breaches of agreement. - Develops and maintains custom reports in Customer Relationship Management(CRM)to effectively manage the assigned vendor portfolio. - Partner with Vendors and internal teams (Membership & Outreach, CSCI) on developing promotions or focused engagements on behalf of vendors and publishers for new sales and adoption which reinforces the value of the CSCI Services team to the customer, member, and Vendor partner. - Work in close collaboration with the Fiscal team to resolve vendor invoicing issues. Required Skills and Qualifications: - Strong customer management and negotiation skills - Comfortable learning and switching between multiple computer applications and systems - Familiarity with Microsoft (or Google) Suite of programs: Word, Excel, and PowerPoint - Ability to manage multiple projects at different stages and context switch regularly - Strong interpersonal and collaborative skills - Experience using a CRM(Salesforce), similar sales management tool, or library management system - Comfortable with a high degree of autonomy in your work - 3-5 years in a high-volume customer service, order management role - Previous experience working with libraries and electronic resources - Strong attention to detail - Bachelor's degree required Preferred Qualifications: - Previous experience working with vendors and/or publishers Supervisory Responsibilities: - None Physical Demands: - This position is fully remote and requires sedentary work that primarily involves sitting/standing. Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development and conferences. - Application Details: - Applications will be accepted through Thursday, March 19, 2026. - Applications must include: Cover Letter and Resume - Applications without a Cover Letter will NOT be considered. Salary Range: $60,000 to $65,000 per year At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Therefore, the company is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.