About Us Lyrasis is a 501 c 3 non-profit membership organization whose mission is to support enduring access to the world's shared academic, scientific and cultural heritage through leadership in open technologies, content services, digital solutions and collaboration with archives, libraries, museums and knowledge communities worldwide. Our Mission Statement is: Lyrasis empowers libraries, archives and museums through content services, open technologies and community-based solutions that expand access to information, preserve cultural heritage, and advance the shared goals of our members and the communities we serve. Collaboratively, we build a future that is inclusive, equitable, accessible and sustainable. Lyrasis organizational and staff values are: communication, respect, collaboration, impact, and service. Lyrasis was created by its members to help them tackle wide-reaching challenges with collective strengths. Lyrasis helps its members amplify their impact and influence. Summary Description: The Portfolio Specialist will be responsible for owning, managing, and executing quarterly renewal contracts in an assigned portfolio of vendor accounts often under deadlines. Proactively establish a strong rapport with vendor partners to effectively manage portfolios and ensure long-term success. You will manage efficient communication internally and externally to facilitate accurate and timely renewals and invoices. You will also proactively engage with members and customers regarding renewal agreements and subscriptions. As well as, partner with internal stakeholders in CSCI Services and other departments to ensure cross-functional team communication. Duties/Responsibilities: - Promptly resolves issues, often in real time, for members or vendors across a range of divisions and service points through phone, chat, email, or portal technologies. - Critically examines quarterly pricing updates, accurately calculates fees, and resolves or escalates any inconsistencies in pricing or data. - Prepares and delivers renewal letters, quotations, invoices, recommendations, and notifications. - Manages new sales opportunities by collaborating with the vendor partner to provide accurate pricing and subscription information, including access to trials. - Evaluates vendor performance including recording, mitigating, or escalating any breaches of agreement. - Develops and maintains custom reports in Customer Relationship Management(CRM)to effectively manage the assigned vendor portfolio. - Partner with Vendors and internal teams (Membership & Outreach, CSCI) on developing promotions or focused engagements on behalf of vendors and publishers for new sales and adoption which reinforces the value of the CSCI Services team to the customer, member, and Vendor partner. - Work in close collaboration with the Fiscal team to resolve vendor invoicing issues. Required Skills and Qualifications: - Strong customer management and negotiation skills - Comfortable learning and switching between multiple computer applications and systems - Familiarity with Microsoft (or Google) Suite of programs: Word, Excel, and PowerPoint - Ability to manage multiple projects at different stages and context switch regularly - Strong interpersonal and collaborative skills - Experience using a CRM(Salesforce), similar sales management tool, or library management system - Comfortable with a high degree of autonomy in your work - 3-5 years in a high-volume customer service, order management role - Previous experience working with libraries and electronic resources - Strong attention to detail - Bachelor's degree required Preferred Qualifications: - Previous experience working with vendors and/or publishers Supervisory Responsibilities: - None Physical Demands: - This position is fully remote and requires sedentary work that primarily involves sitting/standing. Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development and conferences. - Application Details: - Applications will be accepted through Thursday, March 19, 2026. - Applications must include: Cover Letter and Resume - Applications without a Cover Letter will NOT be considered. Salary Range: $60,000 to $65,000 per year At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Therefore, the company is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About the Role As a Customer Success Representative (CSR) for our Leasing Clients and CS Team, you will be integral to ensuring our clients successfully leverage our SaaS leasing solutions. Your primary responsibility will be to provide exceptional support and guidance throughout the leasing lifecycle, helping customers maximize the value of our platform. You will collaborate closely with clients to address their needs, resolve issues, and enhance their overall experience with our products. Key Responsibilities: - Customer Support: - - Serve as the primary point of contact for customer inquiries related to leasing transactions and software functionalities. - Troubleshoot issues and provide timely resolutions via phone, email, and chat. - Relationship Management: - - Build and maintain strong relationships with customers, understanding their unique needs and challenges. - Feedback and Improvement: - - Collect and analyze customer feedback regarding their experience with the software and leasing processes. - Collaborate with the CS team to provide feedback to product and development teams to relay customer insights and suggest enhancements. - Documentation and Record Keeping: - - Ensure all customer documentation is organized and accessible for future reference. - Advocacy and Growth: - - Advocate for customers within the organization, ensuring their voices are considered in product and service decisions. - Identify opportunities for upselling or cross-selling additional features or services based on customer needs. - Collaboration: - - Work closely with the CL team to ensure seamless communication and support for clients and applicants - Participate in team meetings to discuss customer issues and share best practices. Qualifications: - Experience: - - 1-3 years of experience in customer support or customer success, preferably in a leasing environment. - Familiarity with leasing processes and financial documentation is a plus. - Skills: - - Exceptional communication and interpersonal skills. - Strong problem-solving abilities with a customer-centric mindset. - Ability to work collaboratively within a team and independently. Schedule Requirement: Must be willing to work Tuesday–Saturday, 11:30 AM–8:00 PM EST or CST

• Lead the design, refinement, and implementation of EPR programming for ORR Eligible populations, as well as the organizations that serve them. This is done with sensitivity to cultural, linguistic, and historical factors. • Provide subject matter expertise and leadership to ORR Eligible populations, Ras, ECBOs, faith-based groups and others through training, case consultations, mentoring, and coaching. • Support proposal development, reporting, and strategic planning. • Develop workflows, tools, and guidelines to support seamless collaboration and role clarity across the teams. • Promote trauma-informed, strengths-based, and culturally competent practices in all aspects of service delivery. • Conduct needs assessments and gap analyses to identify evolving service priorities and support resource allocation. • Serve as a thought partner in the development of sustainable programming and culturally specific approaches. • Liaise with community members and local partners—including healthcare providers, schools, housing agencies, workforce development entities, and legal aid—to strengthen referral networks and community integration pathways. • Monitor program implementation and outcomes, offering feedback and recommendations for continuous improvement. • Performs other job-related duties as assigned.

• Works collaboratively with the Recovery Learning Community’s leadership to create a unified network of existing and proposed peer support activities in the Southeast Area. • The Program Manager will be responsible for day-to-day stewardship of the SERLC mission while engaging in team building, training, coordinating/facilitating meetings and communications, and promoting integration of SERLC efforts internally and externally. • Oversee day-to-day operations of SERLC, facilitating communication and coordination of efforts among all components • Provide support/mentoring to component leadership, ensuring team cohesiveness. • Help supervise peer positions. • Develop collaborative relationships with external peer-operated programs. • Work with other Massachusetts Recovery Learning Communities to share knowledge, resources, and develop linkages • Participate in recruitment, hiring, orientation, and training of individuals to staff peer support programs • Consult with SERLC components on development of their respective projects and monitor progress • Facilitate SERLC Operations Committee and develop regular reporting system for all partners. • Participate in SERLC Leadership Committee and other committees as necessary • Participate in regular supervision with RLC Leadership Team • Serve as Program Director for grant reporting.