That's good energy.
Product Manager – Platform & Operations
Location
United States
Posted
94 days ago
Salary
0
Seniority
Mid Level
Job Description
Product Manager – Platform & Operations
Rhythm Energy
• Own the product vision and roadmap for Rhythm’s platform and customer operations stack: CRM, account management tools, billing and payments systems, pricing deployment tooling, and key third‑party integrations. • Translate business and operational needs into clear PRDs, technical specifications, workflows, and implementation guides that engineering and operations teams can execute on. • Manage the full software development lifecycle for your area: discovery, scoping, prioritization, sprint planning, QA, launch, and post‑launch iteration. • Partner with Operations and Customer Care to turn servicing and lifecycle insights into product improvements that reduce friction, lower handle time, and increase customer satisfaction. • Lead product delivery for: CRM and account tools used to manage active customer accounts and day‑to‑day servicing. • Billing and payments workflows, including invoicing, adjustments, credits, and collections in partnership with Finance and Operations. • Pricing and rate‑change tooling used by Operations and Commercial teams for plan setup and changes. • Drive development and optimization of integrations between our internal systems and external partners/platforms, ensuring data flows are accurate, observable, and resilient. • Use SQL and analytics tools to: pull your own data, monitor KPIs across the post‑enrollment lifecycle (e.g., billing accuracy, failed payment rates, time‑to‑resolve, cost to serve, NPS/CSAT), and size and prioritize opportunities. • Identify and deliver automation and tooling that remove manual work, reduce error rates, and improve the internal UX of Operations, Customer Care, and Finance teams. • Establish strong communication rhythms with stakeholders—regular updates, clear trade‑off discussions, and crisp narratives around problem, solution, and impact.
Job Requirements
- 2–5+ years of product management or product owner experience, including owning roadmaps and shipping features in B2B SaaS, internal tools, platform, or operations‑focused products.
- Proven success owning complex backend or internal systems that support customer lifecycle servicing (e.g., CRM, billing, payments, account management, support tooling, or similar operational platforms).
- Strong SQL skills and comfort working directly with data (e.g., Snowflake, Postgres, BigQuery) to validate hypotheses, define KPIs, and measure impact.
- Experience working closely with backend engineering teams to design APIs, data models, and system behavior, and to ship high‑reliability features where correctness and data integrity really matter.
- Exceptional stakeholder and business communication skills: you can speak the language of Operations, Customer Care, Finance, Commercial, and Engineering, and keep everyone aligned through trade‑offs and change.
- Ability to untangle complex systems and workflows and turn them into clear, usable product solutions; you think in systems while caring deeply about UX for internal users.
- Familiarity with CRM platforms (e.g., Salesforce or similar), billing/payments providers, and third‑party integrations is a plus; deep expertise can be learned if you bring strong product and communication fundamentals.
- Background in industries with ongoing customer servicing and lifecycle management (e.g., energy, fintech, telecom, insurance, B2B SaaS) is preferred; energy domain knowledge is a nice‑to‑have, not a requirement.
Benefits
- Our culture. We’re friendly, transparent, and love to innovate together.
- Flexible work‑life balance. We embrace a mix of working remote and from the office.
- Professional development opportunities. We love to grow together and support your learning.
- A chance to make a difference. We’re a sustainably driven company rethinking what’s possible in energy.
- Competitive compensation. We reward performance with annual bonuses and salary increases.
- Health benefits. Unlimited paid vacation and premium private medical insurance for you and your family.
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