AxisCare Home Care Software logo
AxisCare Home Care Software

Transforming Home Care operations, empowering agencies to provide better care.

Customer Success Project Manager

Project ManagerProject ManagerFull TimeRemoteMid LevelTeam 51-200Since 2011H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

102 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Customer Success Project Manager

AxisCare Home Care Software

• Design, develop, and maintain engaging and accessible learning content, including e-learning modules, guides, toolkits, videos, job aids, and knowledge resources. • Create digital learning experiences using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms. • Ensure learning content aligns with company culture, product capabilities, and business goals. • Partner with Product, Customer Success, Support, Sales, and other SMEs to translate complex information into learner-friendly formats. • Gather knowledge from internal experts and transform it into structured, scalable learning programs. • Support and continuously improve customer onboarding programs and role-based learning paths. • Contribute to the design and delivery of blended learning experiences, including self-paced learning and live virtual sessions. • Manage and maintain learning content within the Learning Management System (LMS) and internal knowledge platforms. • Ensure content is organized, accessible, and easy for customers to navigate. • Gather feedback from learners and stakeholders to improve learning experiences. • Use analytics and learner insights to optimize content effectiveness and engagement. • Identify and curate relevant external learning resources that enhance the customer learning experience.

Job Requirements

  • 2+ years of experience in instructional design, LMS administration, or learning content development, ideally in a SaaS or technology environment.
  • Experience building digital learning using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms.
  • Strong ability to translate complex technical concepts into clear, engaging learning experiences.
  • Experience collaborating with cross-functional teams and subject matter experts.
  • Excellent written communication and storytelling skills.
  • Preferred Experience creating customer education programs for SaaS products.
  • Familiarity with learning analytics and measuring training effectiveness.
  • Experience managing or administering a Learning Management System (LMS).
  • Knowledge of adult learning principles and instructional design methodologies.

Benefits

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and career development.
  • Flexible work arrangements, including remote work options.
  • Health, dental, and vision insurance.
  • 401(k) plan with company matching.
  • Company will provide laptop and other needed computer equipment.

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