• Travel to client sites throughout the LA area to deploy and configure our Remote Monitoring & Management (RMM) agent/toolset • Validate successful installation and connectivity back to our management platform • Document the on-site environment, including hardware inventory, network topology basics, and any notable infrastructure observations • Communicate findings clearly via our provided documentation templates • Act as a professional representative of our company while on-site with clients

• Accountable for achieving business goals for a team of up to 25 associates within the unit • Provide continuous feedback and coaching to improve and maintain high quality customer experience • Prepare and deliver monthly performance reviews for direct reports • Manage business level metrics to high efficiency standards • Motivate and develop associates and help them achieve their career aspirations • Execute flawless management of projects assigned to the unit manager • Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc. • Define and measure performance metrics and clearly communicate to the team of associates

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This newly created Principal Director of Enterprise Architecture role sits at the center of a significant organizational transformation, with the authority and opportunity to set technical direction, shape emerging technology policy, and build a governance culture that enables modern digital delivery for Coloradans. - Help define enterprise architecture for a 21st-century state government. - Set technical direction across the state’s entire technology portfolio. - Shape how the state evaluates and adopts emerging technologies like artificial intelligence. - Build a governance culture that enables great work rather than obstructing it. - Work alongside talented, mission-driven colleagues. Qualifications - A minimum of ten (10) years of experience as an Architect, Principal Consultant, or Engineer leading large-scale enterprise wide technology solutions. - A minimum of seven (7) years of relevant management experience required. Requirements - Deep knowledge of enterprise architecture frameworks (TOGAF, Zachman, or similar). - Understanding of technology portfolio management principles. - Knowledge of technology policy development and standards enforcement. - Familiarity with emerging technology, particularly artificial intelligence. - Understanding of consumption-based funding models. - Ability to evaluate technology solutions based on architectural merit. - Skill in developing technology policy and standards. - Ability to communicate complex technical concepts clearly to non-technical audiences. - Experience in operationalizing governance and lifecycle management. Benefits - Support for a healthy balance of work and personal time. - Comprehensive benefits offerings.

Grissom Contracting, a leading roofing contractor based in Denver, is dedicated to providing exceptional service and quality craftsmanship that homeowners can trust. Our commitment to customer satisfaction has positioned us as a reputable company in the industry since 1999. As we enhance our support services, we are looking for a Help Desk Manager to lead our technical support team. The Help Desk Manager will be responsible for overseeing the support operation, ensuring that our employees and stakeholders receive timely and effective assistance with technology-related issues. This role is vital in maintaining the efficiency of our technical systems and providing a seamless experience for our team. If you have a passion for problem-solving and a background in IT support, we invite you to become an integral part of our dynamic team at Grissom Contracting. Responsibilities - Manage and lead the Help Desk team, ensuring the delivery of high-quality technical support to all employees. - Oversee the resolution of technical issues by providing appropriate guidance and support. - Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. - Monitor help desk performance metrics, analyzing data to identify trends and areas for improvement. - Collaborate with IT and other departments to enhance system processes and address technical challenges. - Stay current with technology trends and tools to effectively recommend upgrades and improvements. - Provide training and support to team members to improve service delivery and technical knowledge.