Grissom Contracting

Grissom Contracting, a leading roofing contractor based in Denver, is dedicated to providing exceptional service and quality craftsmanship that homeowners can trust. Our commitment to customer satisfaction has positioned us as a reputable company in the industry since 1999. As we enhance our support services, we are looking for a Help Desk Manager to lead our technical support team. The Help Desk Manager will be responsible for overseeing the support operation, ensuring that our employees and stakeholders receive timely and effective assistance with technology-related issues. This role is vital in maintaining the efficiency of our technical systems and providing a seamless experience for our team. If you have a passion for problem-solving and a background in IT support, we invite you to become an integral part of our dynamic team at Grissom Contracting. Responsibilities - Manage and lead the Help Desk team, ensuring the delivery of high-quality technical support to all employees. - Oversee the resolution of technical issues by providing appropriate guidance and support. - Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. - Monitor help desk performance metrics, analyzing data to identify trends and areas for improvement. - Collaborate with IT and other departments to enhance system processes and address technical challenges. - Stay current with technology trends and tools to effectively recommend upgrades and improvements. - Provide training and support to team members to improve service delivery and technical knowledge.

Grissom Contracting, a leading roofing contractor based in Denver, is dedicated to providing exceptional service and quality craftsmanship that homeowners can trust. Our commitment to customer satisfaction has positioned us as a reputable company in the industry since 1999. As we enhance our support services, we are looking for a Help Desk Manager to lead our technical support team. The Help Desk Manager will be responsible for overseeing the support operation, ensuring that our employees and stakeholders receive timely and effective assistance with technology-related issues. This role is vital in maintaining the efficiency of our technical systems and providing a seamless experience for our team. If you have a passion for problem-solving and a background in IT support, we invite you to become an integral part of our dynamic team at Grissom Contracting. Responsibilities - Manage and lead the Help Desk team, ensuring the delivery of high-quality technical support to all employees. - Oversee the resolution of technical issues by providing appropriate guidance and support. - Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. - Monitor help desk performance metrics, analyzing data to identify trends and areas for improvement. - Collaborate with IT and other departments to enhance system processes and address technical challenges. - Stay current with technology trends and tools to effectively recommend upgrades and improvements. - Provide training and support to team members to improve service delivery and technical knowledge.

Grissom Contracting, a leading roofing contractor based in Denver, is dedicated to providing exceptional service and quality craftsmanship that homeowners can trust. Our commitment to customer satisfaction has positioned us as a reputable company in the industry since 1999. As we enhance our support services, we are looking for a Help Desk Manager to lead our technical support team. The Help Desk Manager will be responsible for overseeing the support operation, ensuring that our employees and stakeholders receive timely and effective assistance with technology-related issues. This role is vital in maintaining the efficiency of our technical systems and providing a seamless experience for our team. If you have a passion for problem-solving and a background in IT support, we invite you to become an integral part of our dynamic team at Grissom Contracting. Responsibilities - Manage and lead the Help Desk team, ensuring the delivery of high-quality technical support to all employees. - Oversee the resolution of technical issues by providing appropriate guidance and support. - Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. - Monitor help desk performance metrics, analyzing data to identify trends and areas for improvement. - Collaborate with IT and other departments to enhance system processes and address technical challenges. - Stay current with technology trends and tools to effectively recommend upgrades and improvements. - Provide training and support to team members to improve service delivery and technical knowledge.

Grissom Contracting, a leading roofing contractor based in Denver, is dedicated to providing exceptional service and quality craftsmanship that homeowners can trust. Our commitment to customer satisfaction has positioned us as a reputable company in the industry since 1999. As we enhance our support services, we are looking for a Help Desk Manager to lead our technical support team. The Help Desk Manager will be responsible for overseeing the support operation, ensuring that our employees and stakeholders receive timely and effective assistance with technology-related issues. This role is vital in maintaining the efficiency of our technical systems and providing a seamless experience for our team. If you have a passion for problem-solving and a background in IT support, we invite you to become an integral part of our dynamic team at Grissom Contracting. Responsibilities - Manage and lead the Help Desk team, ensuring the delivery of high-quality technical support to all employees. - Oversee the resolution of technical issues by providing appropriate guidance and support. - Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. - Monitor help desk performance metrics, analyzing data to identify trends and areas for improvement. - Collaborate with IT and other departments to enhance system processes and address technical challenges. - Stay current with technology trends and tools to effectively recommend upgrades and improvements. - Provide training and support to team members to improve service delivery and technical knowledge.

Grissom Contracting, a leading roofing contractor based in Denver, is dedicated to providing exceptional service and quality craftsmanship that homeowners can trust. Our commitment to customer satisfaction has positioned us as a reputable company in the industry since 1999. As we enhance our support services, we are looking for a Help Desk Manager to lead our technical support team. The Help Desk Manager will be responsible for overseeing the support operation, ensuring that our employees and stakeholders receive timely and effective assistance with technology-related issues. This role is vital in maintaining the efficiency of our technical systems and providing a seamless experience for our team. If you have a passion for problem-solving and a background in IT support, we invite you to become an integral part of our dynamic team at Grissom Contracting. Responsibilities - Manage and lead the Help Desk team, ensuring the delivery of high-quality technical support to all employees. - Oversee the resolution of technical issues by providing appropriate guidance and support. - Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. - Monitor help desk performance metrics, analyzing data to identify trends and areas for improvement. - Collaborate with IT and other departments to enhance system processes and address technical challenges. - Stay current with technology trends and tools to effectively recommend upgrades and improvements. - Provide training and support to team members to improve service delivery and technical knowledge.

Grissom Contracting, a leading roofing contractor based in Denver, is dedicated to providing exceptional service and quality craftsmanship that homeowners can trust. Our commitment to customer satisfaction has positioned us as a reputable company in the industry since 1999. As we enhance our support services, we are looking for a Help Desk Manager to lead our technical support team. The Help Desk Manager will be responsible for overseeing the support operation, ensuring that our employees and stakeholders receive timely and effective assistance with technology-related issues. This role is vital in maintaining the efficiency of our technical systems and providing a seamless experience for our team. If you have a passion for problem-solving and a background in IT support, we invite you to become an integral part of our dynamic team at Grissom Contracting. Responsibilities - Manage and lead the Help Desk team, ensuring the delivery of high-quality technical support to all employees. - Oversee the resolution of technical issues by providing appropriate guidance and support. - Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. - Monitor help desk performance metrics, analyzing data to identify trends and areas for improvement. - Collaborate with IT and other departments to enhance system processes and address technical challenges. - Stay current with technology trends and tools to effectively recommend upgrades and improvements. - Provide training and support to team members to improve service delivery and technical knowledge.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Manager will play a vital role in ensuring that our customers receive the highest level of service and support from the initial consultation through to project completion and beyond. - Establish strong relationships with clients, understanding their needs and providing tailored support to ensure satisfaction throughout their projects. - Act as the primary point of contact for clients, addressing inquiries, concerns, and feedback in a timely and professional manner. - Collaborate with internal teams, including sales and project management, to align customer expectations with project delivery. - Monitor customer feedback and project outcomes, identifying opportunities for improvement and proactive solutions. - Conduct regular check-ins and follow-up communications with clients to ensure ongoing satisfaction post-project completion. - Develop and implement strategies to promote customer loyalty and retention. - Provide training and resources to clients about our products and services, enhancing their experience and engagement. Qualifications - Proven experience in customer success, customer service, or a related role, preferably within the construction or service industry. - Strong interpersonal skills with the ability to build and maintain relationships with clients. - Excellent communication skills, both verbal and written, with a focus on customer advocacy. - Problem-solving skills to effectively address customer inquiries and concerns. - Ability to work collaboratively with cross-functional teams to ensure customer satisfaction. - Strong organizational skills with attention to detail and the ability to manage multiple client engagements. - Proficiency in customer relationship management (CRM) software and Microsoft Office Suite. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Free Food & Snacks - Wellness Resources

Grissom Contracting, a leader in roofing solutions in Denver, has built a solid reputation for excellence through its commitment to quality service and customer satisfaction. Founded in 1999, our company emphasizes a seamless experience for homeowners dealing with roofing challenges, backed by exceptional craftsmanship and premium materials. We are currently searching for a highly organized and proactive Executive Assistant to support our executive team. This role is pivotal in ensuring the smooth operations of the office while enhancing communication and productivity between departments. The ideal candidate will possess strong administrative skills, a keen attention to detail, and the ability to manage multiple tasks effectively. If you are looking for a dynamic work environment where your contributions are recognized and valued, we invite you to apply to join our dedicated team at Grissom Contracting. Responsibilities - Provide administrative support to the executive team, including managing schedules, organizing meetings, and handling correspondence. - Prepare reports, presentations, and documentation to assist executives in decision-making processes. - Coordinate travel arrangements and itineraries for executives, ensuring all details are handled efficiently. - Serve as a point of contact for internal and external stakeholders, fostering positive relationships. - Assist in the management of special projects and initiatives as assigned by the executive team. - Maintain organized files and documentation, ensuring easy access and confidentiality as required. - Support the company’s operational goals by contributing to strategic planning and execution.

Grissom Contracting, a leader in roofing solutions in Denver, has built a solid reputation for excellence through its commitment to quality service and customer satisfaction. Founded in 1999, our company emphasizes a seamless experience for homeowners dealing with roofing challenges, backed by exceptional craftsmanship and premium materials. We are currently searching for a highly organized and proactive Executive Assistant to support our executive team. This role is pivotal in ensuring the smooth operations of the office while enhancing communication and productivity between departments. The ideal candidate will possess strong administrative skills, a keen attention to detail, and the ability to manage multiple tasks effectively. If you are looking for a dynamic work environment where your contributions are recognized and valued, we invite you to apply to join our dedicated team at Grissom Contracting. Responsibilities - Provide administrative support to the executive team, including managing schedules, organizing meetings, and handling correspondence. - Prepare reports, presentations, and documentation to assist executives in decision-making processes. - Coordinate travel arrangements and itineraries for executives, ensuring all details are handled efficiently. - Serve as a point of contact for internal and external stakeholders, fostering positive relationships. - Assist in the management of special projects and initiatives as assigned by the executive team. - Maintain organized files and documentation, ensuring easy access and confidentiality as required. - Support the company’s operational goals by contributing to strategic planning and execution.

At Grissom Contracting, we take pride in our legacy as a leading roofing contractor based in Denver, committed to delivering top-notch services and unparalleled customer satisfaction. Our organization's ethos revolves around maintaining high-quality workmanship and ensuring a seamless experience for homeowners, especially during roofing and remodeling projects. As part of our expansion into the digital landscape, we are seeking a skilled Digital Project Manager to oversee our online initiatives. The Digital Project Manager will be responsible for planning, executing, and overseeing our digital projects, ensuring they align with our business goals and customer needs. This role is perfect for an individual who possesses strong organizational and leadership skills, coupled with a passion for digital marketing and project management. If you thrive in a dynamic environment and are eager to contribute to a company that prioritizes excellence, we would love to have you on our team. Responsibilities - Plan, execute, and manage digital projects from inception to completion, ensuring they meet scope, timeline, and budget constraints. - Collaborate with cross-functional teams, including marketing, design, and IT, to define project requirements and objectives. - Monitor and report on project progress, identifying risks and developing mitigation strategies as necessary. - Ensure all digital content and initiatives maintain the integrity of the Grissom Contracting brand and align with current marketing strategies. - Utilize project management tools to maintain organization and streamline communication throughout the project lifecycle. - Stay current with digital marketing trends and technologies to enhance project outcomes and improve team workflows. - Facilitate regular meetings and updates with stakeholders to provide progress reports and gather feedback.