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Salesforce Admin – HR Service Link
Location
Illinois
Posted
92 days ago
Salary
$45 - $60 / hour
Seniority
Senior
Job Description
Salesforce Admin – HR Service Link
PCG Consulting Group International
• Configure and maintain Salesforce Service Cloud case management workflows • Build and manage case types, subtypes, routing rules, and approval processes • Implement and maintain workflow rules, validation rules, and automation • Support Separation Action Forms (SAF) workflows and HR service request processes • Configure Salesforce functionality supporting HR programs such as: Learning Institute, Organizational Development, Internship Programs, HR Operations • Manage data validation rules and configuration updates • Maintain system configuration as HR policies and workflows evolve • Support testing and deployment of new Salesforce enhancements • Collaborate with functional consultants and delivery teams on feature updates and improvements
Job Requirements
- 3–6 years of Salesforce Administration experience
- Hands-on experience with Salesforce Service Cloud
- Strong experience configuring: Case management workflows, Automation and workflow rules, Validation rules, Routing and approval processes
- Experience supporting enterprise Salesforce environments
- Ability to manage multiple configuration updates and workflow changes simultaneously
- Preferred Experience: Salesforce Administrator Certification
- Experience supporting HR service delivery or HR case management systems
- Experience working within consulting-led project environments
- Familiarity with HR operations or HR shared services models
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