• Collaborates with health team members to address barriers to meeting nutritional needs or goals. • Conducts preventative, therapeutic and general nutrition consultations telephonically with members and/or caregivers. • Counsels member, family, and/or caregiver on prescribed nutrition therapy and monitors adherence and responses to therapy. • Participates in case management activities to include: ongoing assessment of health needs, individualized care plans, implementation, monitoring and evaluation of outcomes.

• Assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness • Facilitate interactions with community resources by connecting the member and caregivers • Work as part of an interdisciplinary care team with other disciplines • Use structured assessments and critical thinking skills to determine appropriate interventions • Make outbound call attempts to members with social determinants of health needs • Assist with coordinating care with available plan benefits and/or appropriate community resources • Ensure accurate documentation in the member’s record for CMS compliance • Create and update member care plans as required

• Drive key VIP sales metrics that increase customer engagement, market share, and net revenue while strengthening relationships with high-value players. • Lead and coach a team of VIP Hosts, providing actionable feedback, performance management, and solutions-focused guidance that elevates results. • Partner with Analytics teams to monitor reinvestment programs, including comps and player incentives, ensuring strategic and responsible execution. • Improve operational processes and compliance initiatives to enhance efficiency, service quality, and team effectiveness. • Develop and implement impactful sales training programs that sharpen skills and raise performance standards across the VIP team. • Manage escalations with urgency and professionalism, collaborating cross-functionally to deliver timely, high-quality resolutions for players.

• Conduct regular workshops to elicit and capture functional requirements from diverse stakeholders, including preparation and follow-up, agenda setting, facilitation, and ensuring results • Actively support stakeholder management: expectation management, coordination of alignments, clarifications, and tracking decisions and next steps • Draft written requirements documents (e.g., functional specifications, requirements catalogs, decision papers) in a clear and traceable form • Act as the primary contact for any questions regarding functional requirements • Develop or contribute to decision papers on functional requirements (options, impacts, recommendations) • Facilitate various meeting formats (e.g., annual meetings, leadership meetings) in a structured, authoritative and results-oriented manner