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USAA logo
USAA

Since 1922, USAA has offered a fully integrated array of financial services to active and former U.S. military members and their families. USAA's services inclu

Manager, SIU – P&C

Location

California

Posted

95 days ago

Salary

$114.1K - $218.0K / year

Seniority

Senior

Bachelor Degree6 yrs expExperience acceptedEnglish

Job Description

Manager, SIU – P&C

USAA

• Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk • Ensures compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes • Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices • Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc • Evaluates, authorizes, and implements actions and decisions to carry out proactive claim’s projects and investigations • Reviews and evaluates investigation recommendations from investigators to ensure results and case documentation support conclusions • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Job Requirements

  • Bachelor’s degree; OR 4+ years of related experience may be substituted in lieu of degree
  • 6+ years P&C industry functional work experience OR 4+ years of P&C experience plus military service experience
  • 2+ years of demonstrated leadership experience, supervisory or management experience
  • Extensive knowledge and experience in all levels of claims investigation or fraud investigation and regulatory reporting requirements
  • Knowledge of anti-fraud analytics programs as it relates to fraud prevention and identification
  • Thorough understanding of investigative tools and techniques to guide and coach special investigators
  • Demonstrated ability to build and maintain collaborative relationships with internal and external partners and business areas
  • Demonstrated management skills and the ability to demonstrate monthly productivity and cycle time outcomes from investigations assigned to the SIU team
  • Ability to prepare and present training sessions and case outcomes
  • Demonstrated experience facilitating and managing projects and teams

Benefits

  • Comprehensive medical, dental and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program with paid holidays plus 16 paid volunteer hours
  • Various wellness programs
  • Career path planning and continuing education

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