Job Closed
This listing is no longer active.
The Voice of Patient Engagement
Operations Supervisor, 3rd Party Collections
Location
Alabama + 24 moreAll locations: Alabama | Arizona | Florida | Idaho | Illinois | Iowa | Kansas | Kentucky | Louisiana | Montana | Nevada | New Mexico | North Carolina | Ohio | Oklahoma | Maryland | Michigan | Minnesota | Mississippi | Missouri | Pennsylvania | South Carolina | Tennessee | Texas | Wisconsin
Posted
100 days ago
Salary
0
Seniority
Mid Level
Job Description
Operations Supervisor, 3rd Party Collections
State Collection Service, Inc.
• Lead, train, and supervise associates to ensure maximum performance, growth, efficiency, and profit for clients • Work closely with the Senior Operations Supervisor, 3rd Party communicating recordable trends and results • Track performance and recommend procedural and departmental changes for improvements • Completes special projects or other work duties as assigned • Participates in the resolution of client issues and nonconformities as needed • Adheres to all FDCPA, FCRA, HIPAA and applicable laws • Attend ACA’s Code of Ethics training annually • Adheres to all SCSI policies as stated in the Handbook • Will assist others within the department in their duties when necessary • Represents State with the professional and ethical work standards consistent with the mission Values of the company • Ensures all staff activities are within company quality and compliance standards, as well as client-specific protocols.
Job Requirements
- 2+ years’ experience acting as Team Lead or Supervisor in a Call Center or Customer Service function where contact with the public was a part of daily duties
- Knowledge/experience of collections, medical terminology, patient billing, healthcare insurance and/or healthcare administration
- Previous experience overseeing others, including duties such as: performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training
- Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding
- Ability to enter and update data on company and client systems in an accurate, timely manner
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills
- The ability to work on multiple tasks simultaneously
- Articulate written and verbal communication skills
- Focus upon customer service and deliverables
- Significant attention to detail.
Benefits
- Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
- Paid time off starting at 90 days and annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
Related Guides
Related Categories
Related Job Pages
More Collections Jobs
3rd Party Partnerships Manager
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is responsible for managing and scaling strategic commerce platform partnerships and the supporting ecosystem to drive advertiser adoption and revenue growth. - Oversee key commerce platform integrations and operationalize go-to-market programs. - Collaborate with ecosystem partners to ensure successful customer activation. - Work closely with Product, Engineering, and Sales teams to optimize catalog feeds, conversion signals, and dynamic product ad performance. - Shape commerce partner programs, define KPIs, and deliver measurable impact on the advertiser experience. Accountabilities - Own and manage core commerce platform partnerships (e.g., Shopify, WooCommerce) and ecosystem partners that support customer activation, feed management, onboarding, and performance workflows. - Drive adoption of commerce products and dynamic product ads by increasing activation, catalog coverage, and conversion signal quality. - Operationalize go-to-market motions across commerce platforms and partners, including enablement, incentives, co-marketing, and scalable activation programs. - Partner with Product and Engineering to influence integrations, APIs, and workflows, improving catalog ingestion, reporting, and conversion tracking. - Collaborate with Sales and Product Adoption teams to identify priority customers, support activation strategies, and develop scalable playbooks for growth. - Define, monitor, and report on commerce KPIs, including active customers, catalog health, activation speed, and revenue impact. - Represent the commerce partner voice, manage escalations, ensure privacy and compliance alignment, and provide ecosystem insights to guide strategy. Qualifications - 6–8 years of experience in commerce partnerships, platform ecosystems, or e-commerce management. - Proven experience working with commerce platforms and supporting ecosystem vendors (feeds, onboarding, attribution, agencies, tooling). - Strong understanding of catalog feeds, conversion APIs, pixel/CAPI integrations, and dynamic product ad workflows. - Demonstrated ability to drive product adoption and revenue through partner integrations. - Cross-functional execution experience, collaborating with Product, Engineering, Sales, and Marketing teams. - Metrics-driven operator with strong stakeholder management and communication skills. - Experience designing partner programs, activation incentives, or scalable GTM motions is a plus. - Familiarity with commerce ecosystem apps, partner programs, and merchant onboarding is desirable. Requirements - 6–8 years of experience in commerce partnerships, platform ecosystems, or e-commerce management. - Proven experience working with commerce platforms and supporting ecosystem vendors (feeds, onboarding, attribution, agencies, tooling). - Strong understanding of catalog feeds, conversion APIs, pixel/CAPI integrations, and dynamic product ad workflows. - Demonstrated ability to drive product adoption and revenue through partner integrations. - Cross-functional execution experience, collaborating with Product, Engineering, Sales, and Marketing teams. - Metrics-driven operator with strong stakeholder management and communication skills. - Experience designing partner programs, activation incentives, or scalable GTM motions is a plus. - Familiarity with commerce ecosystem apps, partner programs, and merchant onboarding is desirable. Benefits - Competitive base salary range: $189,900—$264,600 USD. - Equity opportunities in the form of restricted stock units. - Comprehensive medical, dental, and vision benefits. - 401(k) plan with employer match. - Home office support and workspace benefits. - Personal and professional development funds. - Paid volunteer time and flexible vacation policies. - 4+ months paid parental leave. - Remote work flexibility within the United States.
Collector
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Collector, CBO in United States. This remote role is ideal for an experienced healthcare accounts receivable professional who thrives in a detail-oriented, performance-driven environment. As a key contributor to the Central Business Office (CBO), you will manage intermediate-level outstanding receivables, ensuring timely follow-up on claims, appeals, and patient balances. You’ll collaborate with internal teams, vendors, and insurance payers to resolve discrepancies and maximize reimbursement accuracy. The role requires strong analytical skills, knowledge of healthcare billing regulations, and the ability to balance productivity with precision. If you are proactive, organized, and committed to delivering high-quality financial operations support, this opportunity offers both impact and stability. Accountabilities: - Follow up on outstanding claims, appeals, rejections, edits, and charge corrections to ensure timely and accurate reimbursement. - Manage accounts receivable queues, working 40–50 accounts daily while meeting or exceeding established productivity and accuracy standards. - Contact patients to secure payments or establish payment arrangements when necessary. - Review vendor clarification logs, escalation reports, and assigned performance reports to resolve issues efficiently. - Research and audit patient accounts to determine appropriate adjustments, corrections, or additional payment opportunities. - Calculate billing units and reimbursement amounts in compliance with payer guidelines. - Provide guidance and training to team members and serve as a knowledge resource within the department. - Maintain strict confidentiality and ensure compliance with industry regulations, company policies, and ethical standards. Requirements: - High school diploma or equivalent required; associate or bachelor’s degree in business administration or related field preferred. - 3–5 years of experience in a healthcare insurance receivables environment. - 2–3 years of direct collection experience required; additional experience in healthcare posting, coding, or accounts receivable preferred. - Working knowledge of CPT, ICD coding, ASA codes, and medical terminology. - Strong understanding of commercial insurance, Medicare, Medicaid, and managed care guidelines. - Solid analytical, mathematical, research, and problem-solving skills. - Ability to manage high-volume workloads independently with limited supervision. - Strong written and verbal communication skills with a collaborative, team-oriented mindset. - Proficiency in Microsoft Office applications, including Word and Excel. Benefits: - Fully remote work schedule. - Competitive compensation package. - Comprehensive medical, dental, and vision coverage. - Life and disability insurance options. - Flexible Spending Accounts (Healthcare, Dependent Care, Transportation, Parking) and Health Savings Account options. - Employer-matching 401(k) plan. - Generous Paid Time Off (20–25 days annually based on position), plus 9 observed holidays and paid family leave. - Ongoing training, professional development, and career growth opportunities. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Work Location: Phoenix, Arizona, United States of America Hours: 40 Pay Details: $23.25 - $30.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial BankingJob Description: Debt Specialist III reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts. Depth & Scope - Performs multiple and/or diverse tasks that cover a wide range of complexity - Requires advanced skills and expertise in a range of products and services, processes, procedures and systems or requires deep skills in a set of focused areas - Understands how related teams coordinate their efforts and resources to achieve objectives of a unit - Gathers and analyzes data to identify and solve complex problems - Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines - Communicates unusual and/or complex content in a clear manner; handle sensitive information - Area(s) assigned are of moderate size and complexity and typically involves last efforts to prevent loss - Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques - Complies with all pertinent department/bank policies and procedures - Elevates issues that may result in foreclosure or repossession when necessary - Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities - Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.) Education & Experience: - High School Diploma or GED required - 2+ Years of related experience - Demonstrated strong phone skills to effectively work with customers - Negotiation experience with demonstrated positive outcomes - Sales skills making regular phone calls, presenting Company in positive way to Customers and tactfully but firmly collecting payments - Knowledge of and ability to explain wide variety of consumer loan products - Writing ability to clearly document calls - PC skills sufficiency Customer Accountabilities: - Supports the Bank's Customer Service Strategy - Contributes to decisions that impact the well-being of TD, its customers and stakeholders - Provides excellent customer service when dealing with internal partners, vendors or our customers - Supports quality service delivery at every interaction - Contributes to the ongoing improvement of the partner/customer experience within the team - Makes outbound calls via an automated dialer or takes inbound customer phone calls to negotiate payment arrangements - Collects payments on early delinquent accounts, obtaining commitments from customers late on loan payments according to established procedures - Coordinates with attorneys, realtors, credit counselors, servicing representatives, and internal Company personnel to facilitate collection activities - Documents calls, attempted calls and other account-related activities to customers and third parties thoroughly on computer system to maintain current account status. Schedules accounts for follow-up - Researches customer accounts to resolve payment disputes - Communicates with other departments as necessary to obtain and verify information - Follows up with customers to ensure matters are resolved and payment terms are agreed upon - Orders and sends letters and other correspondence to make initial contact or follow up with delinquent customers - Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment - Evaluates customer's capacity to handle the debt - Identifies reasons why customers can or cannot pay - Assists customers in processing insurance claims and requests for contractual rebates - Reviews accounts for adherence to department policies as well as state and federal laws and regulations - Completes necessary account documentation, involving inside and outside personnel as needed, and may recommend accounts to be reviewed for foreclosure, repossession, charge off, and or litigation - Works with customers or agents of customers to resolve delinquency and avoid default or adverse action Shareholder Accountabilities: - Participates in activities to help promote growth and development of the community and help create a positive image for TD - Supports cost savings opportunities - Successfully completes all required job specific, compliance-related training, as well as understand, utilize and follow compliance/risk and control programs - Complies with internal / external audit and regulatory requirements - Contributes to prompt and comprehensive response to all external audit, regulatory and compliance requests and findings, and maintains appropriate records of action plans - Reminds borrowers of financial obligations and explains implications of debt nonpayment - Takes action as appropriate to mitigate the banks exposure as well as complying with all pertinent department/bank policies and procedures - May initiate loss mitigation activities after approval of foreclosure. May coordinate auctions and other collection and recovery activities to secure maximum payback for Company owned property - May recommend negotiated settlements to maximize recovery and minimize losses. Assist in developing and executing bidding strategies - May process and collect insurance claims and refundable contract premiums including primary insurance, Gap insurance, service contracts, and other source of revenue available on assigned accounts Employee/Team Accountabilities: - Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience - Participates fully as a member of the team and contribute to a positive work environment - Communicates with the team on the status / progress of projects and issues / points of interest - Actively shares information and knowledge and proactively learn from the expertise of others - Prioritizes and completes own workload in order to deliver quality results, meet timelines as assigned, and deliver Legendary Customer Service - Contributes to opportunities to enhance productivity, effectiveness and operational efficiency of the business unit, vendor, and/or team Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% - Domestic Travel: Occasional - International Travel: Never - Performing sedentary work: Continuous - Performing multiple tasks: Continuous - Operating standard office equipment: Continuous - Responding quickly to sounds: Occasional - Sitting: Continuous - Standing: Occasional - Walking: Occasional - Moving safely in confined spaces: Occasional - Lifting/Carrying (under 25 lbs.): Occasional - Lifting/Carrying (over 25 lbs.): Never - Squatting: Occasional - Bending: Occasional - Kneeling: Never - Crawling: Never - Climbing: Never - Reaching overhead: Never - Reaching forward: Occasional - Pushing: Never - Pulling: Never - Twisting: Never - Concentrating for long periods of time: Continuous - Applying common sense to deal with problems involving standardized situations: Continuous - Reading, writing and comprehending instructions: Continuous - Adding, subtracting, multiplying and dividing: Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Patient Billing Associate - Collections - PST Time Zone
Kestra Medical Technologies, Inc.Kestra's mission is to provide innovative, intuitive medical technologies to protect and support at-risk patients.
The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. This position is accountable for the timely & compliant billing of customer orders to patients. When insurance coverage is available, this position is responsible for reviewing patient balances and ensuring accurate billing for services after federal, state and commercial insurance plans have processed their claims. This position will also establish payment arrangements with patients and collect on balances, following KMTS policies and procedures, while minimizing bad debt and continuous improvement of cash flow. This position will work side-by-side with the Director of Collections in improving the overall patient collection process, as well as collaborate with the various customer support teams across the organization to ensure an overall positive customer experience consistent with Kestra core values. This position will be Monday - Friday, 8am - 5pm Pacific Standard Time. ESSENTIAL DUTIES - Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system. - Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement. - Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts. - Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds. - Research and resolve patient billing concerns, escalating issues as appropriate to leadership. - Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR). - Initiate patient outbound calls to drive patient cash collections. - Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience. - Review and complete daily /weekly tasks to achieve patient collection goals. - Assist in the development of training materials that will be shared across functions. COMPETENCIES - Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. - Integrity: Commitment, accountability, and dedication to the highest ethical standards. - Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. - Action/Results: High energy, decisive planning, timely execution. - Innovation: Generation of new ideas from original thinking. - Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. - Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.


