• Places orders for customers and ensuring they have the best shopping experience possible • Communicates new website features to customers (JR Plus, Cigar of the Month Club, Shop JR app. Loyalty program, Bonus Buys available, etc.) • Up sell product to customers (Example – Bonus Buy, Subscription, and other products and services) • Participate in weekly training • Participate in ongoing sales and customer service coaching’s • Provide best-in-class customer service • Answer e-mails tickets that come in through salesforce as assigned • Provide online chat (LiveChat) customer service as needed • Flag items suspected of Fraud and forward to Leads/Supervisors • Handle escalated calls when necessary • Notify team leads and/or helpdesk of any system related issues being communicated by customers • Other duties and responsibilities as assigned

Navarro Research and Engineering is recruiting a part-time Contract Specialist (3783). This is a remote position.  Navarro Research & Engineering is an award-winning federal contractor dedicated to partnering with clients to advance clean energy and deliver effective solutions for complex challenges in the nuclear and environmental fields. Joining Navarro means being a part of an exceptional team committed to quality and safety while also looking for innovative strategies to create value for the client’s success. Headquartered in Oak Ridge, Tennessee, Navarro has active programs in place across the nation for DOE/NNSA, NASA, and the Department of Defense. This is a remote, part-time role with an annual workload of 1,200 hours. - Drafting Various Contract Modifications and Memorandum for Records resulting from various communication sources, Policy Flash, SMEs, Contractor, etc. - Review of some Contractor Deliverables that require CO responses, Monthly Project Report, GAO audit reports - Coordination and application of review results from Impact Assessment of DOE Order updates either into contract modifications or further discussion for resolution. - Drafting revision to procedures and contract document(s), e.g., CBFO TP 5.6, CBFO MP 5.4, Contract Management Plan. - Support PEMP development and provide draft performance evaluation input. - Coordinating with Project Control and Audit team for Monthly Drawdown Spot-Check reviews. - Conducting Bi-Weekly M&O CO/COR meeting and providing minutes. - Supporting CO on data calls. - Coordinating and participating in conference calls as necessary.

• Support with answering phones and responding to members • Perform computer data entry, inquiry requests, and provide clerical duties to support the Medical Brokerage Call Center • Data Entry of ride and billing information for completed rides • Maintain records and reports within areas of responsibility • Process incoming and outgoing mail • Prepare denial letters to CCO • Prepare and maintain records for quality control • Field incoming phone calls • Interview eligible clients to obtain sufficient information to take ride request • Provide timely ride assignments to providers • Assess eligibility according to program regulations • Document rides that providers are unable to provide and assist with arrangements for alternative service delivery • Take messages and route calls to other programs

• Design, implementation, and deployment of Omnichannel communication solutions. • Lead technical execution of platform enhancements and new feature adoption. • Build and maintain integrations between contact center platforms and enterprise systems. • Participate in cross-functional projects that expand or improve customer communication capabilities. • Provide technical expertise during solution design and project planning. • Support production systems through targeted troubleshooting and optimization when necessary. • Document system architecture, configurations, and implementation processes.