• Build and maintain strong relationships with existing clients, understanding their needs and ensuring exceptional customer satisfaction. • Conduct regular check-ins, provide product updates, and address any concerns or issues promptly. • Identify and pursue new business opportunities within the formwork industry through strategic customer acquisition and strengthening current client relationships. • Develop and execute strategic sales plans to achieve revenue targets and expand market share. • Stay updated on industry trends, market conditions, and competitors' offerings. • Demonstrate in-depth knowledge of our formwork and shoring products to effectively educate and sell to clients. • Prepare and deliver compelling sales presentations to prospective clients. • Create customized proposals and quotes based on client requirements. • Work closely with the sales team, engineering, operations, and customer support to ensure a seamless customer experience. • Collaborate with cross-functional teams to address client needs and resolve issues.

• Manage assigned accounts' growth and retention • Develop account strategies to expand revenue and profitability • Ensure high levels of customer satisfaction for long-term loyalty • Identify upselling, cross-selling, and renewal opportunities • Manage assigned accounts and client relationships • Continue to build and maintain long-term, trusted relationships with key clients • Serve as primary point of contact for clients • Understand the client's needs, goals, and challenges to deliver a complete solution • Develop and manage strategic planning • Develop, execute, and maintain account plans aligned with the clients and SGS • Provide revenue forecasts, track performance, and ensure targets are met • Collaborate with internal teams (Operations, Client Services, Sales) • Manage contract negotiations • Negotiate renewals to secure profitable price agreements • Monitor the market and competitive landscape • Provide insights to influence business strategy, client offerings, and competitor activities • Develop campaigns and an execution plan • Develop targeted campaigns (digital, content, events) to increase brand awareness and client engagement • Ensure campaigns are consistent with laboratories’ core capabilities • Align with industry needs to deliver ROI • Provide data-driven insights • Track and analyze campaign performance, engagement, and ROI • Provide insights and recommendations to improve campaign ROI • Analyze engagement trends, email open rates, ad click-through rates, and social media engagement patterns • Work closely with the sales team to ensure consistent messaging • Help build successful pitches and price agreement renewals

• Develop comprehensive Account plans with trackable metrics and KPIs. • Creating and monitoring targets for the national sales department. • Building a trusting and professional relationship with clients. • Meeting with clients and account managers. • Ensuring that all accounts are looked after and maintained. • Supervising and managing regional salespeople in your department. • Following up on complaints and queries on behalf of clients. • Promoting new services and products to clients in your department. • Reporting to senior management on the status of your accounts. • Taking a leading role in presentations and proposals for national accounts. • Monitoring and identifying market trends, competitive advantages, etc.

• Manages an assigned account, or group of accounts • Create value for the assigned customers through the technical service they provide • Identifying new product opportunities and selling to existing customers • Maintain revenue, price capture and to improve gross profit