About the role: Revalia is pioneering Human Data Trials — a new paradigm for accelerating translational medicine by linking donated human organs to cutting-edge research. Our platform provides biotech, pharma, and medtech innovators with unparalleled access to human biology at scale, reducing reliance on animal models and speeding the path to patients. We are seeking a highly organized, customer-centric Program Manager to drive the successful delivery of programs in close partnership with our customers and internal scientific, operational, and commercial teams. This role is responsible for overseeing complex, multi-stakeholder projects from initiation through completion, ensuring exceptional customer experience, clear communication, and on-time delivery. The ideal candidate combines strong program management skills with the ability to organize and lead meetings, produce high-quality reports and scientific written materials (e.g., grants, reports, presentations), translate technical information for diverse audiences, and proactively manage project timelines and risks. Location: This position is fully remote with the expectation to travel quarterly to our office in New Haven, CT. We do not provide work visa sponsorship. This position is only open to candidates who are legally eligible to work in the United States without sponsorship. Culture Requirements: - Role model the Revalia Bio’s Company Values of world class collaboration, cultivating deep trust, relentless adaptability, and to persevere with uncommon grit. - Display high levels of personal integrity and be able to express opinions or concerns directly and without triangulation, demonstrating honesty, openness, and a positive outlook at all times. - Seek to promote collaboration and be curious (and not judgmental) about opposing opinions. - Ability to adapt to changing business needs or to personal development opportunities. Able to fully embrace feedback and training to continuously improve performance and relationships. - Display determination and perseverance to problem solve, create, innovate, and develop. - Demonstrate commitment to own personal growth and development. Be “all -in” when participating in Company activities and programs related to personal and professional development and training. - Commitment to the growth and development of their team including participation in 360 reviews where requested. Responsibilities: Customer Success & Stakeholder Management - Serve as the primary program-level point of contact for customers, ensuring alignment on goals, scope, timelines, and deliverables - Build trusted relationships with customers through clear, proactive, and scientifically accurate communication - Translate customer needs into actionable project plans and internal requirements Program & Timeline Management - Develop, maintain, and oversee detailed project and program timelines across multiple concurrent initiatives - Coordinate cross-functional teams (e.g., scientific, technical, operations, commercial) to ensure milestones are met - Schedule, organize, and lead meetings related to execution against project milestones - Track progress against timelines, budgets, and scope, and adjust plans as needed Reporting & Documentation - Generate clear, accurate, and timely reports for customers and internal stakeholders, including status updates, milestone summaries, and performance metrics - Create and maintain program documentation, including project plans, meeting notes, and decision logs - Ensure reporting meets both scientific rigor and customer-friendly communication standards Scientific Writing & Communication - Author and review scientific or technical documents such as study summaries, protocols, grants, or customer-facing technical reports - Synthesize complex scientific data into concise, well-structured written materials for both technical and non-technical audiences - Ensure consistency, clarity, and accuracy across all written deliverable Process Improvement - Contribute to the development and improvement of program management and customer success processes - Identify opportunities to improve reporting, documentation, and timeline management practices Required Qualifications: - Bachelor’s degree in a scientific, technical, or related field - Relevant experience in program management, project management, customer success, or a related role - Demonstrated experience managing complex project timelines and cross-functional programs - Strong report generation skills, with experience producing customer-facing and internal reports - Proven scientific or technical writing experience Preferred Qualifications: - Master’s degree in a scientific, technical, or related field - Experience in life sciences, biotech, healthcare, or a scientific services environment - Familiarity with project management tools (e.g., Asana, Jira, Smartsheet, MS Project) - Experience working in customer-facing roles within regulated or technical industries Compensation, Benefits, and Diversity Commitment Our compensation structure includes a base and semi-annual bonus. Revalia Bio operates a growth culture focused on High Performance Teams and individual personal development. Along with monthly coaching, we provide extensive opportunities for professional development, training and mentoring. Revalia Bio provides comprehensive benefits including Health, Dental, Vision, Retirement, Disability, and a wellness program available on day one of employment. Full-time employees are eligible for up to 5 paid sick days and 23 PTO days per calendar year, excluding national holidays. Revalia Bio acknowledges and celebrates the diversity of our workforce, is dedicated to creating an equitable workplace, is committed to fostering an inclusive environment, and aims to create a workplace culture where every individual feels a sense of belonging. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, or genetic makeup. For individuals with disabilities who would like to request accommodations, please email culture@revaliabio.com.