• Project planning, scoping, requirements gathering and validation with client • Identifying and working with the relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements • Risk analysis and contingency planning (plan-do-check-act cycle) • Leading the internal and external team to successful execution and delivery of client projects • Creating schedule and monitoring timeliness of delivery • Managing the budget and controlling project costs • Establishing and nurturing relationships with the customer, internal teams and external suppliers • Overseeing project activities and ensuring resolution to any problems that may arise (corrective and preventive action) • Actively seeking ways to optimize delivery, client satisfaction, quality and profitability • Reporting, both in written and verbal form, to internal and external stakeholders regarding project scope, financials, progress and status, formally and on an ad-hoc basis as required • Ensuring finance systems are kept accurate and up to date • Process documentation and knowledge management • Ensuring profit of project is maintained through the management of margins

• Operate with leadership excellence in three core competency areas: team cohesion and health, ownership of technical and value delivery for approved work, and contract level planning, control and governance • Work with sense of urgency, ready to stand up new processes and execute agile methodologies and best practices • Operate with flexibility, proactivity and skilled discernment with respect to team oversight and coaching, executive briefing and client relationship management • Facilitate communication and information exchange between external partners and the project team • Be an Agile evangelist; drive value delivery, empower teams, role-model servant leadership, maintain accountability at all levels, default to open with respect to communication and working style • When/if required, facilitate sprint ceremonies in accordance with agile development practices; Sprint planning, Standups, Refinement, Sprint retrospective • Own the results and evolution of the program's epic life cycle for delivering product features to production and value to clients and users • Proactively remove roadblocks from the team's path to keep project work on track • Depending on the project, this role may require on-call duties and/or management of on-call and related processes and SOPs with other contract leadership peers • Proactively communicate with client decision makers and stakeholders to report status and metrics, and produce forecasts, as required • Oversee and facilitate risk management program-wide to ensure timely discovery, tracking, mitigation and resolution • Ensure that the project is staffed appropriately to complete the work required • Ensure that all project teams are providing timely delivery of approved work • Manage the team's capacity against their workload — ensuring that time off is marked on the calendar, and ensuring that for each sprint, each individual does not take on too much work • If applicable, meet with direct reports regularly • Guide direct reports when they are stuck in their IC duties • Mentor direct reports, helping them with their career path • Manage time off, expenses, administrative work

• Lead the planning, execution, and delivery of a complex Salesforce program, ensuring it is completed on time, within budget, and meets business requirements. • Define program scope, goals, and deliverables, and establish project plans, timelines, and milestones. • Collaborate with key stakeholders, including business leaders, executives, and technical teams, to gather requirements, align program objectives, and manage expectations. • Develop and maintain program documentation, including project charters, status reports, and risk management plans. • Manage and coordinate cross-functional teams, including developers, administrators, and business analysts, to ensure effective collaboration and resource allocation. • Monitor program progress, identify and mitigate risks, and resolve issues to ensure successful delivery. • Track and report on program metrics, providing regular updates to stakeholders and senior management. • Serve as the primary point of contact for program-related communication, facilitating effective and transparent communication across all stakeholders. • Stay current with Salesforce best practices, industry trends, and new features, assessing their potential impact on program objectives and making recommendations accordingly. • Provide leadership, mentorship, and guidance to project teams, fostering a collaborative and results-oriented work environment. • Drive continuous improvement initiatives, identifying opportunities to optimize processes, increase efficiency, and enhance program delivery. • Performs other job-related duties as assigned

• Lead the operational launch of our business in new jurisdictions, ensuring full compliance with local regulations and licensing requirements. • Develop, document, and implement operational frameworks, including banking and payment integrations, KYC/AML processes, risk management, and compliance workflows. • Own and maintain detailed project plans – task lists, timelines, dependencies, risks, and deliverables – with full execution discipline. • Create and maintain full project documentation to ensure governance, compliance, and structured execution when launching new businesses. • Generate management information (MI) and reports to provide clear insights for your direct reporting line and the executive team, ensuring transparency in progress, risks, and key metrics. • Proactively identify areas for improvement in expansion frameworks, operational processes, and performance metrics, driving efficiency and scalability. • Manage key external relationships with regulators, banking partners, PSPs, and service providers to support smooth market entry. • Develop scalable playbooks for launching in new jurisdictions, ensuring efficiency and consistency across expansions. • Drive go-to-market readiness, ensuring internal teams and infrastructure are aligned for full business activation.