• Lead the planning, execution, and delivery of a complex Salesforce program, ensuring it is completed on time, within budget, and meets business requirements. • Define program scope, goals, and deliverables, and establish project plans, timelines, and milestones. • Collaborate with key stakeholders, including business leaders, executives, and technical teams, to gather requirements, align program objectives, and manage expectations. • Develop and maintain program documentation, including project charters, status reports, and risk management plans. • Manage and coordinate cross-functional teams, including developers, administrators, and business analysts, to ensure effective collaboration and resource allocation. • Monitor program progress, identify and mitigate risks, and resolve issues to ensure successful delivery. • Track and report on program metrics, providing regular updates to stakeholders and senior management. • Serve as the primary point of contact for program-related communication, facilitating effective and transparent communication across all stakeholders. • Stay current with Salesforce best practices, industry trends, and new features, assessing their potential impact on program objectives and making recommendations accordingly. • Provide leadership, mentorship, and guidance to project teams, fostering a collaborative and results-oriented work environment. • Drive continuous improvement initiatives, identifying opportunities to optimize processes, increase efficiency, and enhance program delivery. • Performs other job-related duties as assigned

• Lead the operational launch of our business in new jurisdictions, ensuring full compliance with local regulations and licensing requirements. • Develop, document, and implement operational frameworks, including banking and payment integrations, KYC/AML processes, risk management, and compliance workflows. • Own and maintain detailed project plans – task lists, timelines, dependencies, risks, and deliverables – with full execution discipline. • Create and maintain full project documentation to ensure governance, compliance, and structured execution when launching new businesses. • Generate management information (MI) and reports to provide clear insights for your direct reporting line and the executive team, ensuring transparency in progress, risks, and key metrics. • Proactively identify areas for improvement in expansion frameworks, operational processes, and performance metrics, driving efficiency and scalability. • Manage key external relationships with regulators, banking partners, PSPs, and service providers to support smooth market entry. • Develop scalable playbooks for launching in new jurisdictions, ensuring efficiency and consistency across expansions. • Drive go-to-market readiness, ensuring internal teams and infrastructure are aligned for full business activation.

• Oversee and coordinate various civil construction projects from start to finish • Ensure that schedules and budgets are met • Support, coach, and provide guidance to Project Superintendents • Oversee and facilitate the Owner/Client partnership in the field • Lead by example in a way that reflects the company culture and core values • Determine needed resources including manpower, equipment, and materials • Manage each subcontractor to ensure work meets quality standards • Evaluate progress and prepare detailed reports • Schedule and coordinate projects for efficiency and quality • Regularly communicate with clients concerning budget, schedule, and quantity tracking • Ensure adherence to the budget and make necessary adjustments • Support the superintendent in coordinating project needs and manpower • Ensure safety standards and guidelines are followed • Coordinate and communicate with the team regarding contract revisions • Collaborate with clients, supervisory staff, subcontractors, and engineers • Manage and lead actions for delays, bad weather, or emergencies • Develop and maintain good working relationships with all involved parties • Build and maintain long-term relationships with key vendors and subcontractors • Perform accurate project and budget tracking • Issue One Calls and keep them up to date • Make sure all Submittals and RFI’s for the project are submitted and tracked • Work with Project Engineer on project specifications, Submittals, RFI’s, Change Orders and Quantity Tracking • Oversee multiple crews/projects as necessary • Participate in scheduling crews and evaluating manpower needs • Collaborate closely with the Director of Project Management to provide work updates • Work closely with the Director of Project Management to prepare accurate monthly billing • Has knowledge with Topcon/Trimble GPS

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Gilbane Development Company is looking for a Special Projects Lead, a strategic leadership role responsible for driving high-impact initiatives across the P3 student housing portfolio. This position oversees new business transitions, operational enhancements, training programs, project supervision and support, and cross-functional projects that support growth, efficiency, and excellence in service delivery. The ideal candidate is a dynamic leader with deep industry knowledge, exceptional project management skills, and a passion for innovation in student housing operations. Responsibilities - New Business Transitions - Lead the onboarding and integration of newly acquired or developed student housing properties. - Develop and execute transition plans including staffing, systems implementation, vendor coordination, and resident communications. - Serve as the primary liaison between leadership, property teams, and campus and ownership groups during transitions. - Work with facilities vendors to coordinate contracts and obtain all required paperwork to finalize delivery partner agreements. - Monitor the effectiveness of facilities operations and ensure cleanliness, safety, and operational policies and procedures are meeting all standards and stated goals and objectives. - Track overall effectiveness of resident work order process; facilitate efficient processing and completion of work orders as necessary. - Monitor and report on the administration and progress of ongoing leasing and marketing efforts to ensure alignment to overall occupancy and financial goals. - Assist in the coordination of hiring and training site employees and assist in the implementation of new employee training sessions. - Operational Oversight & Strategic Projects - Identify and implement operational improvements across the portfolio to enhance performance, resident satisfaction, and cost efficiency. - Act as the liaison for all Property Management software including RealPage and any CMMS systems utilized by operations and in coordination with all Gilbane Network System teams. - Coordinate, lead and manage special projects such as technology rollouts, sustainability initiatives, and capital planning support. - Collaborate with regional and site-level teams to ensure alignment with corporate goals and compliance standards. - Serve as the on-site Operations Director during periods when the position is vacant, which may include extended travel as required. - Training & Development - Design and deliver training programs for property operations staff focused on operational excellence, customer service, and compliance. - Support the development of SOPs and best practices for property operations, leasing, maintenance, and resident engagement. - Partner with HR and Learning & Development teams to assess training needs and measure effectiveness. - Cross-Functional Collaboration - Work closely with departments including Marketing, Finance, IT, and Legal to ensure cohesive execution of strategic initiatives. - Facilitate communication and coordination across teams to drive project success and resolve operational challenges. - Performance Monitoring & Reporting - Assist in the establishment of KPIs and metrics to track progress of special projects and operational initiatives. - Provide regular updates and executive-level reporting on project status, risks, and outcomes. - Other duties as assigned. Qualifications - Bachelor’s degree in Business, Real Estate, Hospitality, or related field (Master’s preferred). - 7+ years of experience in student housing, multifamily, or property management, with at least 3 years in a senior or corporate-level role. - Experience with acquisitions, development, or repositioning of student housing assets. - Proven success in managing complex projects and cross-functional teams. - Strong understanding of property operations, leasing strategies, and resident experience. - Excellent communication, leadership, and organizational skills. - Proficiency in project management tools and property management software (e.g., Yardi, Entrata). - Ability to travel as needed to support property transitions and training initiatives. Requirements - This position can be performed remotely or from any U.S. location where Gilbane has an office. - Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team. - The pay ranges from $95,200.00 - $132,200.00 plus benefits and retirement program. Benefits - Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. - We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry.