Role Description You’re an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes. You’re comfortable balancing strategic thinking with hands-on execution. You know how to prioritise effectively, triage complex problems, and focus your team on the work that drives the greatest customer impact. You’ve spent significant time working directly with customers in technical, enterprise environments and have experience leading teams in Customer Success, Technical Account Management, or Solutions Consulting. What motivates you most is seeing customers successfully adopt a product, realise clear business value, and become long-term partners. You’re curious by nature and enjoy working closely with engineers, product managers, data scientists, and other technical experts to continuously deepen your understanding and improve the customer experience. As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Your team will help customers increase revenue by improving search and product discovery experiences across their websites and mobile apps through successful integration and ongoing optimisation of Constructor’s platform. You will play a critical role in driving customer outcomes, retention, and expansion in the region, while acting as a key conduit between customers and internal teams. - Leading, coaching, and developing a team of Customer Success Managers across EMEA - Ensuring customers successfully go live and continue to see measurable value from Constructor’s product - Driving high standards of customer experience, adoption, and engagement across the region - Implementing and iterating on scalable processes and best practices to support team growth while improving service quality - Building and maintaining strong executive relationships within customer organisations - Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success - Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required - Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals - Helping shape clear internal and external narratives around customer needs, priorities, and success criteria - Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively - Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes Qualifications - Several years of experience working directly with customers and large, complex organisations in a technical environment - Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams - Experience supporting enterprise customers and navigating multi-stakeholder organisations - Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders - Excellent communication, coaching, and interpersonal skills - Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes - Strong influencing skills and the ability to motivate both your team and cross-functional partners - A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment - Genuine enjoyment of working with customers and solving new problems - Bonus: Fluency in multiple languages - Ability to work EMEA hours Benefits - Leave Package - Work From Home - Training & Development - Stock Option Plan - Paid Time Off

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers.  We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.     Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.    Libra Solutions is looking for a skilled Case Coordinator with legal and or medical experience. A Case Coordinator is proficient at evaluating a prospective case and making funding related decisions based upon its merits. This role is also responsible for articulating the Libra process, mission statement and fostering relationships across the legal and medical communities. This position is remote but the candidate must be based in Arizona. Essential Functions: - Comfortable managing active caseload of (100-150) cases - Grow relationship with attorney firms and medical providers - Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible - Effectively manage medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyze medical records and arrange transportation - Assess and make funding decisions to $10K - Maintain workflow through prioritization of daily and weekly tasks - Collaborate with internal stakeholders to ensure service levels and revenue goals are met - Occasionally assist with training new team members

• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth • Lead onboarding for new clients, setting clear expectations, timelines, and milestones • Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities • Synthesize client feedback to provide meaningful insights to internal teams & senior management • Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes • Proactively identify at-risk accounts and partner internally to mitigate churn • Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Own a high-impact function within a growing startup. - Help shape how the brand connects with users, creators, and restaurant partners - Move fast, test ideas, and lead with creativity - Join a collaborative, ambitious team that values autonomy and original thinking Benefits - Competitive compensation and 100% covered healthcare, dental, and vision benefits for employees - Remote work: Our team works remotely across the US but primarily PST time zone; we travel together several times a year for company kick-offs and mid-year meetings. - PTO: 15 days per year, plus additional PTO between Christmas and the end of the year (25th Dec - 31st Dec). Additionally, we recognize 11 public holidays per year. - Medical, Dental & Vision: We cover 100% of Medical, Vision, and Dental insurance costs for employees. - 401(k) - Equipment: Computer & technology equipment applicable to your role. - Monthly Stipend: To help cover some home office expenses. Salary The pay range for this role is: 70,000.00 - 80,000.00 USD per year Base Salary with an OTE of 120,000.00 USD.