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Constructor logo
Constructor

Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Founded in 2015 by Eli Finkelshteyn and Dan McCormick Generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, Under Armour, Birkenstock and more

Regional Manager, Customer Success EMEA

Location

EMEA

Posted

138 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Regional Manager, Customer Success EMEA

Constructor

Role Description You’re an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes. You’re comfortable balancing strategic thinking with hands-on execution. You know how to prioritise effectively, triage complex problems, and focus your team on the work that drives the greatest customer impact. You’ve spent significant time working directly with customers in technical, enterprise environments and have experience leading teams in Customer Success, Technical Account Management, or Solutions Consulting. What motivates you most is seeing customers successfully adopt a product, realise clear business value, and become long-term partners. You’re curious by nature and enjoy working closely with engineers, product managers, data scientists, and other technical experts to continuously deepen your understanding and improve the customer experience. As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Your team will help customers increase revenue by improving search and product discovery experiences across their websites and mobile apps through successful integration and ongoing optimisation of Constructor’s platform. You will play a critical role in driving customer outcomes, retention, and expansion in the region, while acting as a key conduit between customers and internal teams. - Leading, coaching, and developing a team of Customer Success Managers across EMEA - Ensuring customers successfully go live and continue to see measurable value from Constructor’s product - Driving high standards of customer experience, adoption, and engagement across the region - Implementing and iterating on scalable processes and best practices to support team growth while improving service quality - Building and maintaining strong executive relationships within customer organisations - Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success - Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required - Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals - Helping shape clear internal and external narratives around customer needs, priorities, and success criteria - Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively - Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes Qualifications - Several years of experience working directly with customers and large, complex organisations in a technical environment - Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams - Experience supporting enterprise customers and navigating multi-stakeholder organisations - Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders - Excellent communication, coaching, and interpersonal skills - Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes - Strong influencing skills and the ability to motivate both your team and cross-functional partners - A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment - Genuine enjoyment of working with customers and solving new problems - Bonus: Fluency in multiple languages - Ability to work EMEA hours Benefits - Leave Package - Work From Home - Training & Development - Stock Option Plan - Paid Time Off

Job Requirements

  • Several years of experience working directly with customers and large, complex organisations in a technical environment
  • Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams
  • Experience supporting enterprise customers and navigating multi-stakeholder organisations
  • Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders
  • Excellent communication, coaching, and interpersonal skills
  • Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes
  • Strong influencing skills and the ability to motivate both your team and cross-functional partners
  • A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment
  • Genuine enjoyment of working with customers and solving new problems
  • Bonus: Fluency in multiple languages
  • Ability to work EMEA hours

Benefits

  • Leave Package
  • Work From Home
  • Training & Development
  • Stock Option Plan
  • Paid Time Off

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