• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts. • Quickly ramp up on client accounts and industry verticals, bringing in senior-level expertise to drive immediate value. • Identify and successfully close renewals and expansion opportunities within your accounts. • Achieve or exceed monthly and quarterly targets. • Establish productive, professional relationships with key players in your assigned customer accounts. • Drive engagement, high participation, and increase feature adoption across accounts. • Leverage your knowledge of Swoogo to advise on best practices around product usage with end users. • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product. • Be responsible for having a deep understanding of clients' needs, their overall goals, and how Swoogo can be part of their solutions. • Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more. • Represent the voice of the customer to provide actionable customer feedback to our product team. • Proactively assess, clarify, and validate customer needs on an ongoing basis.

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts. • Quickly ramp up on client accounts and industry verticals, bringing in senior-level expertise to drive immediate value. • Identify and successfully close renewals and expansion opportunities within your accounts. • Achieve or exceed monthly and quarterly targets. • Establish productive, professional relationships with key players in your assigned customer accounts. • Drive engagement, high participation, and increase feature adoption across accounts. • Leverage your knowledge of Swoogo to advise on best practices around product usage with end users. • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product. • Be responsible for having a deep understanding of clients needs, their overall goals, and how Swoogo can be part of their solutions. • Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more. • Represent the voice of the customer to provide actionable customer feedback to our product team. • Proactively assess, clarify, and validate customer needs on an ongoing basis.

• Partner Recruitment: Identify, engage, and recruit new strategic partners in the eastern region to expand CM.com's partner ecosystem. • Enablement & Education: Train and educate partners on CM.com's product portfolio, value propositions, and sales strategies to ensure they are equipped to succeed. • Sales Execution: Collaborate with partners to drive joint sales opportunities, meet revenue targets, and achieve quota objectives. • Relationship Management: Build and maintain strong, long-term relationships with partners, acting as their primary point of contact for support and collaboration. • Market Analysis: Monitor market trends, competitor activities, and partner performance to identify growth opportunities and optimize strategies. • Collaboration: Work closely with internal teams, including marketing, product, and customer success, to align partner strategies with CM.com's overall business goals. • Reporting: Provide regular updates on partner performance, pipeline development, and revenue forecasts to the Director of North America.

• Build and maintain strong, long-lasting relationships with potential clients, with a focus on French-speaking customers by identifying and tailoring solutions to their individual needs, making sure they receive a timely response and suggesting best practices to them • Conduct demo sessions for OpenProject prospects (in person and remote) and clients based on customer needs • Negotiate tender and contract terms and conditions to meet both client and company needs • Lead and accomplish Proof of Concepts to successfully introduce OpenProject at large organisations, managing stakeholder interactions, providing training and consulting support, conducting use case analysis, identifying product gaps and handing them over to the product teams to further shape the product together based on users’ needs • Lead clients on their migration journey from Jira to OpenProject, translating their use cases to OpenProject and guiding them on their journey of change • Represent our team at conferences, connecting with clients and partners and presenting OpenProject, delivering talks, taking part in podcasts or other French interviews • Collaborate with our partners to deliver the best solutions for new customers • Work hands-on where needed, while also thinking systemically about how your work fits into the bigger picture • Communicate clearly and proactively in a remote-first environment, adapting your message to different audiences and contexts • Collaborate cross-functionally with teams such as Sales, Customer Support, Product, Engineering and Marketing to ensure shared understanding and coordinated execution • Bring in your own approaches, insights, and lessons learned from previous roles and experiences.