This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Service Technician plays a vital role in ensuring the reliability and performance of LayerZero’s Power Systems, Inc. This position involves hands-on service, technical support, and customer interaction, both on-site and remotely. The ideal candidate will have strong electrical troubleshooting skills, a commitment to safety, and a customer-first mindset. - Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including: - Static transfer switches - Power distribution units - Remote power panels - Provide technical support to customers on-site and remotely via phone and email - Maintain accurate and timely service records in the LayerZero system - Respond to emergency service calls, including participation in the 24/7 support rotation - Travel to customer sites across the U.S. and Canada as required - Occasional weekend or holiday work may be necessary Qualifications - Experience servicing electrical power systems - Strong electrical and electronic troubleshooting skills - Ability to read and interpret diagrams and schematics - Familiarity with PC-based programming of printed circuit boards - Knowledge of electrical PPE and safety protocols Requirements - Associate degree in an electrical discipline is preferred - Military training in electronics or electrical systems is preferred Benefits - Competitive pay with performance incentives - 100% company-paid medical, dental, and vision - 401(k) with company match - 3 weeks PTO, 10 paid holidays, and 2 floating holidays Company Description LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. - Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. - LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

• Assist customers who use our phone channel with best in class service through effective listening skills, empathy and efficiency. • Keep up to date with changing Fulton Bank policies and procedures, systems, product knowledge and federal banking regulations. • Proficient in accessing, navigating, obtaining and editing data in various bank systems to provide accurate customer consultation and resolution. • Support the resolution of customer requests by facilitating service requests to operational back office teams. • Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures. • Drive proactive sales/referral conversations through our phone channel. • Support customers' financial health through consultative conversations.

• End-to-end case handling: You are responsible for solution-oriented handling of customer and participant inquiries via email, chat, and phone in accordance with our service standards. • Efficient ticket management: You use HubSpot confidently to prioritize inquiries, document them, and ensure seamless service continuity. • Structured escalation management: You prepare complex cases precisely and hand them over with full context to senior specialists or team leads. • Process stability: You consistently follow defined workflows and proactively identify recurring issues or operational risks in day-to-day operations. • Cross-functional collaboration: You coordinate closely with internal teams (e.g., course setup, exam scheduling, sales) to ensure a smooth end-to-end process for our learners.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Travel Experience Consultant to assist clients with planning meaningful travel experiences. In this role you will guide individuals and families through destination options, travel planning decisions, and booking coordination. - Consult with clients to understand travel preferences and goals - Research destinations, accommodations, cruises, and vacation packages - Provide travel recommendations tailored to client needs - Coordinate bookings and itinerary details - Maintain communication throughout the planning process - Build long-term relationships with repeat clients Qualifications - Strong communication and interpersonal skills - Interest in travel planning and hospitality - Ability to manage client conversations and timelines - Comfortable working independently in a remote environment - Basic computer and online research skills Benefits - Remote work flexibility - Industry training and mentorship - Access to booking platforms and supplier partnerships - Professional growth within the travel industry - Travel benefits and industry perks