• Assist customers who use our phone channel with best in class service through effective listening skills, empathy and efficiency. • Keep up to date with changing Fulton Bank policies and procedures, systems, product knowledge and federal banking regulations. • Proficient in accessing, navigating, obtaining and editing data in various bank systems to provide accurate customer consultation and resolution. • Support the resolution of customer requests by facilitating service requests to operational back office teams. • Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures. • Drive proactive sales/referral conversations through our phone channel. • Support customers' financial health through consultative conversations.

• End-to-end case handling: You are responsible for solution-oriented handling of customer and participant inquiries via email, chat, and phone in accordance with our service standards. • Efficient ticket management: You use HubSpot confidently to prioritize inquiries, document them, and ensure seamless service continuity. • Structured escalation management: You prepare complex cases precisely and hand them over with full context to senior specialists or team leads. • Process stability: You consistently follow defined workflows and proactively identify recurring issues or operational risks in day-to-day operations. • Cross-functional collaboration: You coordinate closely with internal teams (e.g., course setup, exam scheduling, sales) to ensure a smooth end-to-end process for our learners.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Travel Experience Consultant to assist clients with planning meaningful travel experiences. In this role you will guide individuals and families through destination options, travel planning decisions, and booking coordination. - Consult with clients to understand travel preferences and goals - Research destinations, accommodations, cruises, and vacation packages - Provide travel recommendations tailored to client needs - Coordinate bookings and itinerary details - Maintain communication throughout the planning process - Build long-term relationships with repeat clients Qualifications - Strong communication and interpersonal skills - Interest in travel planning and hospitality - Ability to manage client conversations and timelines - Comfortable working independently in a remote environment - Basic computer and online research skills Benefits - Remote work flexibility - Industry training and mentorship - Access to booking platforms and supplier partnerships - Professional growth within the travel industry - Travel benefits and industry perks

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves educating families and individuals on coverage options that protect their financial future. - Deliver exceptional client experiences through clear communication and empathy. - Collaborate with mentors and teammates to achieve personal and team goals. - Maintain a positive, driven mindset in a fast-paced, performance-based environment. Qualifications - Motivated, high-energy professionals Requirements - 100% Remote – U.S. Residents Only Benefits - Work-From-Home Freedom: Eliminate commuting and design a schedule that fits your lifestyle. - Weekly Pay + Performance Bonuses: Earn consistent weekly income with bonuses that reward results. - Union Representation: Enjoy protection, advocacy, and security through full union support. - Career Advancement: Clear pathways for growth with hands-on mentorship and leadership training. - World-Class Training: Access virtual workshops, coaching, and ongoing professional development. - Comprehensive Benefits: Life insurance (including accidental death coverage) and medical reimbursement. - Incentives & Recognition: Qualify for leadership conventions, incentive trips, and team-building experiences. Interview Process To prioritize convenience and community wellness, all interviews are conducted via Zoom video conferencing.