This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Solution Delivery Support team member, you will play a crucial role in bringing our innovative AI solutions to life for our clients. Working directly alongside Solution Delivery Leads, you will assist in all phases of the project lifecycle, from initial discovery to final implementation. This is a hands-on role perfect for a proactive, detail-oriented individual who is eager to learn and grow their skills in AI, low-code development, and client-facing project delivery. - Client Discovery & Needs Analysis - Assist in client workshops and meetings by taking detailed notes, documenting business requirements, and organizing feedback. - Help map user journeys and surface opportunities for automation and AI enhancement based on firsthand experience and operational insight. - Solution Mapping & Design - Conduct internal sessions to translate client needs into concrete AI workflows, leveraging capabilities such as hyper-scale models, natural language processing, machine learning, predictive analytics, and intelligent automation. - Assist in translating technical designs into functional components within the low-code platform. - Delivery Coordination & Support - Help coordinate project tasks, track progress against timelines, and prepare status updates for internal teams and clients. - Maintain clear and organized project documentation, ensuring all assets are up-to-date. - Quality Assurance & Optimization - Execute test plans to validate solution functionality, workflow triggers, and data accuracy. - Document bugs or issues with clear, reproducible steps and assist the development team in troubleshooting or enhancing functionality. - Client Communication - Assist in preparing client-facing materials, including presentations, user guides, and training documentation. - Support the change management process to help ensure successful client adoption. Qualifications - A proactive, "roll-up-your-sleeves" mentality. - 1-3 years of experience in a technology-focused role, such as a business analyst, junior consultant, implementation specialist, or technical support specialist. - Experience with a low-code/no-code platform, CRM (like Salesforce), or a similar configurable software system. - Familiarity with technology concepts like APIs and data integration. - Excellent attention to detail and the ability to manage multiple tasks effectively. - Strong written and verbal communication skills, with the ability to document technical information clearly. Requirements - At this time, we are unable to sponsor employment visas (including H-1B, TN, or other work authorizations) for this position. Benefits - Competitive salary and benefits package. - Unlimited vacation where we encourage you to take it. - Flexible working hours and remote work options. - Opportunities for professional growth and development. - Collaborative and inclusive work environment. - The chance to work on innovative projects with a talented team.

• Design and development of analytics solutions using different analytics tools like Power BI, QlikSense etc. • Build high performance SQL queries to retrieve, transform and analyze data. • Build and monitor analytics application processes to ensure customer expectations are met. • Collaborate with business stakeholders, data engineers, and data scientists to understand analytics requirements and design scalable and flexible data models. • Perform data profiling, analysis, and troubleshooting to identify and resolve data-related issues. • Follow DevOps practices across analytics tools.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves overseeing the end-to-end operational management of our overseas BPO calling program, ensuring efficiency in insurance eligibility workflows. Your leadership will be critical as you manage hiring, onboarding, training, and vendor relationships, while maintaining high standards of quality assurance. - Build and manage the overseas BPO program, including system setup and training materials. - Manage and refine processes for efficiency and compliance. - Lead daily operational management and coordination of teams. - Conduct quality assurance checks for agents and refine QA processes. - Oversee vendor performance, staffing, compliance, and financial controls. - Monitor production counts and proactively address service level risks. - Collaborate cross-functionally with product and engineering teams. Qualifications - Proven experience managing offshore teams in a high-volume operational environment. - Strong operational leadership skills in hiring, onboarding, and performance management. - Experience with BPO/EOR vendor relationships and compliance. - Hands-on experience with daily production oversight and metrics. - Ability to diagnose workflow constraints and enhance efficiencies. - Experience in quality assurance and structured feedback processes. - Strong analytical skills to utilize operational metrics and reports. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry with growth opportunities. - Competitive compensation package. - Excellent benefits including medical, dental, vision, 401K with company match, and paid parental leave. - Flexible work-life assistance programs. - Opportunities for community volunteering and professional development.

• Technical lead for the delivery team • Translate architecture decisions into implementation tasks • Review all technical deliverables • Primary escalation point for integration issues • Work closely with the on-site Data Scientist • Maintain the detailed technical design document • Design protocol bridge configuration for each site's BMS • Design tag mapping pipeline • Define the CI/CD pipeline for platform deployments • Design monitoring and observability stack • Conduct code reviews for all platform changes • Define and enforce coding standards and expectations • Own integration test strategy • Troubleshoot production issues • Run daily standups with the offshore team