• Support the Founder & CEO of a fast-growing organization. • Stabilize and scale the CEO’s day-to-day operations. • Improve written communication quality. • Own core operational processes and manage communication systems. • Coordinate recruiting pipelines and implement tools to help reduce cognitive load. • Manage client communication and internal staff emails. • Act as a gatekeeper for Executive's calendar and protect the ideal weekly calendar template. • Manage personal administrative tasks and organization of documents. • Consolidate insurance information and personal records. • Help expand Notion usage for SOPs and documentation.

• Execute the web roadmap defined by Growth leadership, including: • Manage and coordinate the day-to-day work of Web developers & Web designers • Own ClickUp as the system of record for web execution: Create and maintain project plans, task workflows, and dashboards • Oversee execution within WordPress, including: • Support CRO efforts by coordinating implementation of tests, updates, and learnings • Continuously improve delivery processes, workflows, and cross-team collaboration

Nile is seeking a highly skilled Global Service Delivery Manager to join our team in a full-time, remote capacity. In this role, you will be responsible for overseeing the delivery of Nile's cutting-edge networking services across a global customer base. You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer satisfaction, drive continuous improvement, and uphold Nile's commitment to delivering reliable, high-performance network services. Service Delivery Management: Oversee the global delivery of Nile's network services, ensuring seamless operations and adherence to SLAs. Customer Satisfaction: Serve as the primary point of contact for customers, addressing their needs, resolving issues, and ensuring a superior customer experience. Service Management: Implement and manage ITIL-based service management processes tailored to networking and AI-driven architectures. Performance Optimization: Leverage AI-driven insights to continuously monitor and optimize network performance, proactively addressing potential issues. Security and Compliance: Ensure all service delivery processes align with zero trust security principles and industry compliance standards. Client Relationship Management: Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions. Leadership and Coordination: Lead and coordinate the delivery of Nile service components, orchestrating efforts among various stakeholders, including customer IT teams, deployment partners, and internal teams. Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes. Continuous Improvement: Identify opportunities for process improvements and implement strategies to enhance service delivery efficiency and effectiveness.

• Lead digital projects across web, design, brand, and marketing work from kickoff through delivery, ensuring goals, timelines, and budgets stay on track. • Manage multiple concurrent projects with varying complexity, balancing scope, resourcing, and shifting priorities with minimal oversight. • Own project planning and coordination, including scopes, schedules, deliverables, and day-to-day logistics. • Serve as the primary point of contact for clients, setting expectations, maintaining alignment, and fostering strong relationships. • Facilitate key project moments including kickoffs, milestone reviews, presentations, and closeouts. • Proactively identify risks, prevent scope creep, and surface issues early with clear recommendations. • Communicate regularly with internal teams, providing status updates and supporting smooth cross-functional collaboration. • Support client training, documentation, and ongoing guidance as needed.