Nile is seeking a highly skilled Global Service Delivery Manager to join our team in a full-time, remote capacity. In this role, you will be responsible for overseeing the delivery of Nile's cutting-edge networking services across a global customer base. You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer satisfaction, drive continuous improvement, and uphold Nile's commitment to delivering reliable, high-performance network services. Service Delivery Management: Oversee the global delivery of Nile's network services, ensuring seamless operations and adherence to SLAs. Customer Satisfaction: Serve as the primary point of contact for customers, addressing their needs, resolving issues, and ensuring a superior customer experience. Service Management: Implement and manage ITIL-based service management processes tailored to networking and AI-driven architectures. Performance Optimization: Leverage AI-driven insights to continuously monitor and optimize network performance, proactively addressing potential issues. Security and Compliance: Ensure all service delivery processes align with zero trust security principles and industry compliance standards. Client Relationship Management: Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions. Leadership and Coordination: Lead and coordinate the delivery of Nile service components, orchestrating efforts among various stakeholders, including customer IT teams, deployment partners, and internal teams. Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes. Continuous Improvement: Identify opportunities for process improvements and implement strategies to enhance service delivery efficiency and effectiveness.

• Lead digital projects across web, design, brand, and marketing work from kickoff through delivery, ensuring goals, timelines, and budgets stay on track. • Manage multiple concurrent projects with varying complexity, balancing scope, resourcing, and shifting priorities with minimal oversight. • Own project planning and coordination, including scopes, schedules, deliverables, and day-to-day logistics. • Serve as the primary point of contact for clients, setting expectations, maintaining alignment, and fostering strong relationships. • Facilitate key project moments including kickoffs, milestone reviews, presentations, and closeouts. • Proactively identify risks, prevent scope creep, and surface issues early with clear recommendations. • Communicate regularly with internal teams, providing status updates and supporting smooth cross-functional collaboration. • Support client training, documentation, and ongoing guidance as needed.

• Lead and manage HR projects from initiation through execution, including timelines, deliverables, and stakeholder coordination. • Collaborate with cross-functional teams to implement HR programs such as onboarding, performance management and engagement surveys. • Develop project plans, track milestones, and report progress to HR leadership and executive stakeholders. • Identify process improvement opportunities and implement scalable solutions across HR operations. • Support change management efforts related to organizational restructuring, policy updates, and system implementations. • Ensure compliance with employment laws, internal policies, and industry best practices. • Facilitate communication and alignment between HR, hospital leadership, and corporate functions. • Maintain documentation and dashboards to monitor project outcomes and impact. • Assist in vendor management and coordination for HR-related tools and services.

Company The earth beneath our feet holds extraordinary, untapped capacity to accelerate the clean energy transition, with limitless geo-energy available under every real estate asset. Bedrock Energy is on a mission to transform the heating and cooling of buildings, using carbon-free, hyper-efficient, and ultra-safe geothermal energy to radically reduce costs for people and the environment. Incorporated in 2022, Bedrock has raised over $25M in capital and is gathering exceptional talent to scale up geothermal heating/cooling for real estate and infrastructure developers in any city in the world. We seek creative, collaborative, proactive team members who inspire us with their high standards of excellence, integrity, and commitment to our shared mission. Role As the architect of the Project Implementations function, you will establish scalable processes, organizational systems, and partnerships that enable Bedrock to deliver professional, commercial-scale geothermal construction projects while deploying a variety of Bedrock technology tools. Over the last two years, Bedrock has demonstrated the proof-of-concepts for its first-of-its-kind subsurface technologies for the geothermal heating & cooling industry. As we progress past our first several drilling projects, the company is now focused on systematizing our Field Implementations function to grow towards larger-scale projects with ever-increasing operational efficiency. This role will be a combination of building up a robust Field Operations org made up of geothermal drillers, and serving as a Project Executive overseeing project success, with a rigorous feedback loop between the field organization and project execution. With your sharp mind for operational efficiency —reliable field logistics, site safety, replicability, and quality outcomes—you will streamline and manage a world-class Project Implementation organization that operates impeccably in everyday urban environments. You will own the client relationship in projects work cross-functionally to ensure a seamless customer experience, and with equipment vendors to provide the Field team with everything they need to excel. The ultimate operational goal is to replicate this initial, sharply-honed Field Operations unit, many times over. This role will also require strategic analysis, communication, and planning . You should expect to define new KPIs, resourcing hypotheses, investment priorities, and risk matrices from scratch. You will also work with Bedrock’s technologists to test and refine technologies that will fundamentally transform the economics, reliability, and scalability of constructing geothermal heating & cooling systems. Under your leadership, Bedrock will establish a strong reputation for quality and efficiency,  and you will help set the early foundation of our entire company’s culture and standards of excellence. Responsibilities Team leadership and management Build a drilling organization that can execute a professional, air-tight construction operation Ensure Field Operations’ adherence with safety programs, regulatory compliance, Engineering guidance, and company policies Build capabilities and playbooks around procurement, maintenance, licensing, mobilization, and deployment of all field equipment and related parts as necessary for seamless projects Design, test, and roll out robust processes and playbooks for scalable operational efficiency Set up systems & mobile tools for communication, scheduling, productivity, and quality assurance among a diverse team of folks who are largely out in the field Service delivery and project oversight Oversee project P&Ls for high-quality, cost-effective drilling projects for clients or internal R&D, based on Engineering designs and guidance Oversee teams to secure subsurface permitting, forecast and control costs, and ensure high-quality geothermal system commissioning Collaborate with Engineering teams to deploy novel Bedrock tools and equipment into geothermal installation projects Collaborate with Engineering teams to record and analyze data to identify operational inefficiencies and solutions Strategic planning Collaborate with company leadership and other functional owners to understand, prioritize, and develop new operational capabilities as Bedrock grows Synthesize feedback from external and internal stakeholders, e.g. clients and drillers, to drive improvement and iteration of our technology with product and R&D Qualifications