Nile Global

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Solutions Engineer based at Central/East Coast regions at Nile, you will play a critical role in bridging product innovation and market success. You’ll be responsible for creating comprehensive technical enablement content, supporting strategic customer engagements, delivering compelling demonstrations at industry events, and ensuring our sales teams and partners have the resources they need to position, sell, and deploy Nile solutions effectively. This role uniquely combines technical depth, content creation, customer engagement, and event presence. You’ll work across the entire customer lifecycle—from creating documentation that enables self-service adoption to hands-on support for critical deployments at high-value accounts. Qualifications - Deep understanding of enterprise networking including switching, routing, wireless (802.11ax/WiFi 6/6E), VLANs, QoS, and network security - Experience designing and implementing campus, branch, and data center networks - Familiarity with network integrations including RADIUS/802.1X, SIEM platforms, identity providers (Active Directory, Okta), and ITSM tools (ServiceNow) - Understanding of network security concepts including Zero Trust, network segmentation, firewall policies, and threat detection - Experience with solutions from Cisco, Aruba, Juniper Mist, or similar networking vendors (migration experience a plus) - Proven ability to create clear, accurate, and user-friendly technical documentation for diverse audiences (administrators, architects, executives) - Experience creating technical videos including screen recordings, narrated presentations, and training content - Confident presenting to both technical and business audiences in person and remotely - Ability to create diagrams, architecture drawings, and visual aids that simplify complex concepts - Ability to understand customer requirements, identify gaps, and recommend solutions - Strong troubleshooting skills and ability to work through complex technical challenges collaboratively - Understanding of customer pain points and ability to translate technical capabilities into business value - Comfortable working with multiple stakeholders including IT administrators, network architects, CISOs, and executives - Ability to manage multiple concurrent deliverables with competing deadlines - Experience working cross-functionally with Product Management, Sales, Marketing, and Customer Success teams - Commitment to quality and accuracy in all deliverables - Comfortable with ambiguity and rapidly changing priorities in a fast-paced startup environment Requirements - CCNP, CWNP (CWNA, CWSP, CWDP), JNCIA/JNCIS, or equivalent certifications - Hands-on experience migrating from Cisco, Aruba, or Juniper to alternative platforms - Proficiency in Python, Ansible, or similar tools for network automation - Familiarity with AWS, Azure, or GCP networking services - Experience with Moodle, Skilljar, or similar LMS platforms - Previous experience supporting trade shows, conferences, or large-scale customer events - Proficiency with video editing tools (Camtasia, Adobe Premiere, Final Cut Pro) - Experience training or enabling channel partners - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience - Advanced degree (MBA, MS) is a plus but not required Benefits - Comprehensive health insurance - 401(k) plan with company match - Flexible work hours - Professional development opportunities - Paid time off and holidays

Nile is seeking a highly skilled Global Service Delivery Manager to join our team in a full-time, remote capacity. In this role, you will be responsible for overseeing the delivery of Nile's cutting-edge networking services across a global customer base. You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer satisfaction, drive continuous improvement, and uphold Nile's commitment to delivering reliable, high-performance network services. Service Delivery Management: Oversee the global delivery of Nile's network services, ensuring seamless operations and adherence to SLAs. Customer Satisfaction: Serve as the primary point of contact for customers, addressing their needs, resolving issues, and ensuring a superior customer experience. Service Management: Implement and manage ITIL-based service management processes tailored to networking and AI-driven architectures. Performance Optimization: Leverage AI-driven insights to continuously monitor and optimize network performance, proactively addressing potential issues. Security and Compliance: Ensure all service delivery processes align with zero trust security principles and industry compliance standards. Client Relationship Management: Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions. Leadership and Coordination: Lead and coordinate the delivery of Nile service components, orchestrating efforts among various stakeholders, including customer IT teams, deployment partners, and internal teams. Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes. Continuous Improvement: Identify opportunities for process improvements and implement strategies to enhance service delivery efficiency and effectiveness.