This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Customer Support Representative - Shift Lead manages shift operations for the Service Desk, ensuring 24/7/365 coverage through effective scheduling and coordination. Serves as the point of escalation for complex or unresolved issues during their shift, ensuring timely resolution and maintaining a high standard of service delivery. The Shift Lead monitors day-to-day activities, ensuring compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Standard Operating Procedures (SOPs). They proactively oversee service quality, address operational challenges, and implement improvements to enhance customer satisfaction. Additionally, the Shift Lead fosters accountability and consistency across the team while supporting seamless IT service operations. - Strong leadership and team management skills - Excellent communication and interpersonal skills - Proficiency in ticketing systems and ITSM tools - Ability to monitor and ensure SLA compliance - Problem-solving skills Qualifications - Minimum 4 years work experience supporting service desk roles and/or requirements - Ability to obtain a Public Trust clearance Preferred Qualifications - Bachelor's degree Requirements - Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $55,152 - $114,900. - This range reflects the minimum and maximum target compensation for the position across all US locations. - Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. - This position may also be eligible for incentive compensation based on individual and/or company performance. - This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting a Defense Agencies Initiative program by providing invaluable analytical and documentation support. Your contributions will ensure that the program adheres to critical governance, compliance, and financial management standards. - Support Documentation and Deliverable Management - Collect, organize, and maintain documentation for user manuals, training materials, and reports - Edit and format system specifications and executive-level documentation - Maintain and update internal documentation libraries as per management procedures - Track action items and deliverables to ensure timely submission - Assist in preparing Monthly Status Reports and related artifacts - Provide financial and administrative support by organizing financial data - Support acquisition documentation and compliance tracking - Maintain organized structures for records management Qualifications - BA or BS in a relevant field or equivalent experience - Project Management Professional certification - 5+ years of project management experience - Proficient in Microsoft Office Suite - Experience leading teams and managing multiple employees Benefits - Flexible work schedule and remote work opportunities - Comprehensive healthcare coverage options - 401(k) plan with a generous company match - Employee Stock Ownership Plan (ESOP) - Opportunities for professional development and certifications

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a motivated, detail-oriented Business Analyst to join our growing team at Coforma. This role will join a cross-functional team on an existing contract with the Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA). As a Business Analyst, you’ll support FMCSA with a collection of web-hosted Tableau dashboards that facilitate quick, reliable, and accurate access to FMCSA data reporting. - Develop, maintain, and enhance Tableau dashboards and reports to support business and product decision - Analyze the goals and business objectives of stakeholders across multiple teams and develop solutions that fit their business needs - Troubleshoot data discrepancies and resolve reporting issues, and opportunities for improvement - Perform data reconciliation and quality/accuracy testing - Update and maintain SharePoint site content with supporting information for a variety of user processes (e.g., FAQs, access request guidance, user guides, etc.) - Monitor shared user support email box and directly engage with stakeholders and users for all types of inquiries including account and/or access issues, training/demos, enhancement requests, and more - Identify opportunities to streamline and improve the requirements gathering process and develop and maintain documentation and process guides for internal procedures Qualifications - A minimum of 3 years of relevant experience in a Business Analyst role defining data and business process requirements (experience working on federal contracts is strongly preferred) - Advanced proficiency with Tableau and strong understanding and experience with data visualization and reporting required - Experience creating dashboards in Tableau and using Tableau Prep Builder for data preparation and backend support - Knowledge and grasp of the principles, theories, and concepts of the agile software development life cycle - Excellent time management and coordination skills with the ability to quickly adjust and reprioritize tasks and projects as needed - Comfortable working and directly engaging with a diverse group of technical stakeholders both independently and in group settings - Must have the ability to obtain Public Trust and pass a DOT background investigation Requirements - Intermediate to advanced knowledge and experience using Tableau is required - Ability to work in a highly agile environment where work planning and execution occurs iteratively Benefits - $81,600 to $92,898.54 Annual Salary + Benefits + Growth Potential - Placement within this range will be based on the competency level of the candidate - Travel (~10%) to the DOT FMCSA headquarters in Washington, DC will be required Other - Will prioritize and maintain access to strong, reliable internet for the remote nature of our work, except when on vacation or holiday - Will keep the highest security practices to ensure privacy and security of Coforma and client information - On request and with advanced notice, will attend in-person events such as meetings, workshops, and trainings as assigned for projects that require it - Will represent Coforma professionally and sincerely, modeling our Company Values in all interactions

• Building data support and run analysis to determine key business trends on supply, demand, product, and make recommendations to Regional Supply Leaders • Delivering data and insights to enable the company’s growth efforts • Providing mentorships and support to junior business analysts and in close partnership with Advanced Analytics team • Run business data for regional teams • Build tools and equip regional teams (Homes Regional Supply Leaders, Country Managers, and Business Operations) with the relevant data support to make actionable decisions • Deep dive on trends to support planning cycle and business performance review • Assist to leadership inquiries, providing data driven insights driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau • Develop actionable business analysis • Work with Strategic Finance and Advanced Analytics team to assess business performance (across multiple forums) and deep dive into areas of strength and weakness of the countries • Enable functional leads to provide consistent information to their teams and stakeholders • Create decks to communicate strategy and business performance to key stakeholders • Support on special projects (e.g., analyses into new market expansion performance, impact of product campaigns) • Provide analytical support on key cross-functional projects • Assist ongoing projects with progress tracking and measurement capabilities such as performance dashboards • Partner with functional teams (comms, marketing, and product) team to better understand ROI and drive actions.