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Sourcepass logo
Sourcepass

We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. Named to the Inc. 2022 Best in Business list Honored with two 2023 Stevie® Awards Listed on CRN’s 2023 Solution Provider 500 Recognized in Gartner’s 2024 Magic Quadrant™ Awarded PAX8's 2024 Partner of the Year Designated as Microsoft CoPilot MVP

Network Engineer

Location

United States

Posted

102 days ago

Salary

0

No structured requirement data.

Job Description

Network Engineer

Sourcepass

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Network Engineers provide high level technical support to clients for complex technical issues and requests, focusing on minimizing downtime and ensuring consistent, quality communication while providing a positive client experience. This position reports to an Escalations Manager. - Provide an IT experience that clients love - Provide Level 3 support to new and existing clients - Responsible for Emergency Response to client outages - Act as escalation point for Service L1 and L2 - Responsible for ticket ownership through discovery, resolution, and future mitigation as well as participation in RCA process - Responsible for managing daily workload to ensure client issues and requests are addressed in a timely manner - Responsible for consistently providing accurate service ticket notes and time tracking - Responsible for ensuring clients and key players are consistently updated on the progress and next steps of their issue or request - Responsible for creating and maintaining documentation - Responsible for meeting or exceeding departmental KPI's Qualifications - 10+ Years Technical Support Experience (5+ years MSP Experience Preferred) - Experience with On-Premises Virtual Networking (VMWare/Hyper-V) - Experience with Cloud Based Virtual Networking (Azure/AWS) - Expert knowledge of TCP/IP networking and troubleshooting - Experience with DNS Management and best practices - Experience with SonicWall, Fortinet and Meraki firewalls (preferred) - Experience with SonicWall, HP and Cisco switches (preferred) - Ability to develop creative solutions for complex environments and client needs - Ability to communicate effectively - Ability to prioritize multiple tasks effectively - Ability to work independently and in a team environment - Microsoft, AWS, SonicWall, Cisco, Fortinet, and other IT vendor certifications are highly desirable. Requirements - Hours for this role are Monday to Friday 8AM-5PM OR 9AM-6PM EST - The salary for this position is $80,000+ (negotiable based on experience) - This is a remote position Company Description We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. - Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. - Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. - Named to the Inc. 2022 Best in Business list - Honored with two 2023 Stevie® Awards - Listed on CRN’s 2023 Solution Provider 500 - Recognized in Gartner’s 2024 Magic Quadrant™ - Awarded PAX8's 2024 Partner of the Year - Designated as Microsoft CoPilot MVP

Job Requirements

  • 10+ Years Technical Support Experience (5+ years MSP Experience Preferred)
  • Experience with On-Premises Virtual Networking (VMWare/Hyper-V)
  • Experience with Cloud Based Virtual Networking (Azure/AWS)
  • Expert knowledge of TCP/IP networking and troubleshooting
  • Experience with DNS Management and best practices
  • Experience with SonicWall, Fortinet and Meraki firewalls (preferred)
  • Experience with SonicWall, HP and Cisco switches (preferred)
  • Ability to develop creative solutions for complex environments and client needs
  • Ability to communicate effectively
  • Ability to prioritize multiple tasks effectively
  • Ability to work independently and in a team environment
  • Microsoft, AWS, SonicWall, Cisco, Fortinet, and other IT vendor certifications are highly desirable.
  • Hours for this role are Monday to Friday 8AM-5PM OR 9AM-6PM EST
  • The salary for this position is $80,000+ (negotiable based on experience)
  • This is a remote position

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Covia logo

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TekSynap logo

Network Specialist

TekSynap

TekSynap, formerly known as Synaptek, is a privately held, ISO-certified IT company offering solutions and services to meet the business technology needs of local, state, and feder

Network Engineer102 days ago

Responsibilities & Qualifications   RESPONSIBILITIES - The individual in this role will be responsible for supporting network and hardware infrastructure deployment activities. 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Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: Candidates must reside in one of our approved hiring states within the United States.  - Type of environment: Remote and Customer sites - Noise level: Medium - Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. When not on travel, schedule is an 8-hr. day shift Monday – Friday. 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United States
Job Closed
TekSynap logo

Campus Network Engineer Supervisor

TekSynap

TekSynap, formerly known as Synaptek, is a privately held, ISO-certified IT company offering solutions and services to meet the business technology needs of local, state, and feder

Network Engineer102 days ago

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Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: Candidates must reside in one of our approved hiring states within the United States.  - Type of environment: Remote w/nationwide travel to customer sites - Noise level: Medium - Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. - Amount of Travel: 75% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 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United States
Job Closed