TITLE: BUSINESS SERVICES ADVISOR STATUS: EXEMPT REPORT TO: BUSINESS SERVICES MARKET AREA MANAGER DEPARTMENT: BUSINESS SERVICES JOB CODE: 11625 PAY RANGE: $70,304.00 - $72,800.00 ANNUALLY + Quarterly and Annual Incentives GENERAL DESCRIPTION: The Business Services Advisor at Golden 1 serves as a strategic partner to small business members by advising, assisting, educating, and growing relationships with small businesses in the communities we serve through the introduction of Golden 1 business services and solutions. TASKS, DUTIES, FUNCTIONS: - Team Engagement: - Work proactively to build and grow relationships with potential new members and engage with existing members by asking questions to learn about their financial needs, understanding their goals, and sharing how Golden 1 can help them through proactive outreach, phone or in-person visits. Plan and execute appointments. - Lead training initiatives for branch teams to elevate business services awareness and different products and services we offer. This training will equip employees to assist in meeting members' broader financial needs, educate them on small business requirements, and help create a positive onboarding experience. - Foster a positive and collaborative environment, ensuring effective communication and knowledge sharing within the business services team and be able to influence other line of business partners, including home loan advisors and financial advisors. - Operational Engagement: - Collaboratively work with Business Services Market Area Manager on products and marketing tactics to enhance member penetration and improve member’s business efficiencies. Develop, recommend, and implement initiatives that improve our service capabilities resulting in business membership growth, increased product utilization and exceptional member service. - Proactively develops and executes sales strategies to attract new business opportunities and a holistic plan to drive consistent performance within the retail channel encompassing home loans, investments and other partnerships. - Assist in scheduling member appointments (new referrals, follow-up on old referrals, and existing account development) and answer inquiries and provide accurate information about business products and services. - Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs based on outbound calling and in person engagement. - Develops internal and external networks and referral sources to support growth of business services. - Break down strategic problems, and analyses data and information to provide insights and recommendations around how to improve member experience. - Performance Monitoring & Optimization: - Engage with members in all phases of the business life cycle while following policies and leveraging product knowledge. Conduct needs-based conversations identifying credit, deposit and servicing processing needs of customers, explain, and demonstrate self-service mobile options to members. - Act as the primary relationship manager for small business members in an assigned territory using member relationship management tools. - Protect the assets of the credit union and our members through the proper execution and administration of operational and risk management policies and procedures in compliance with the mandates established by the credit union and the law. - Compliance & Best Practices: - Ensure compliance with organizational policies, industry’s best practices, and relevant laws and regulations. - Serve as a leader in managing risk. Understand and manage risks in the business, adhere to policies, procedures, controls and ensure compliance with applicable laws, rules and regulations. - Exercise judgement to identify, diagnose, and solve problems within set guidelines and compliance regulatory procedures. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: - Oral and written communication skills required to appropriately train and advise staff and members on policy, procedures, and products. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: All levels of management and staff. - EXTERNAL: Members, vendors, peers in financial institutions, community associations and credit union associations. QUALIFICATIONS: - EDUCATION: Bachelor’s degree preferred. Work experience may be considered in lieu of a four-year degree. - EXPERIENCE: 2 years of small business experience or 3-5 years of sales experience. 2 years of experience in Small Business banking experience, or 3-5 years of sales experience. - KNOWLEDGE / SKILLS: - Proven experience managing a dedicated book of small business customers across assigned territory. - Member service focus with experience managing complex transactions across multiple systems. - Experience building and maintaining effective relationships with members and internal partners. - Experience using strong business acumen to provide financial services consultation to small business members. - Extensive knowledge and understanding of bank lending programs, credit policies, and specialty products. - Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues. - Ability to educate and connect members to technology and share the value of mobile banking options. - Ability to interact with integrity and professionalism with members and employees. - High motivation with ability to successfully meet team objectives while maintaining individual performance. PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Travel to meet with branches and meet members where they are at. Travel within CA required. LICENSES / CERTIFICATIONS: None #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Product Operations professional to support our Product Development Lifecycle Director and lead our release management operations. In this role, you will help identify and resolve operational pain points that can impact the delivery of on-time, high-quality, value-driven releases. You will join a high-performing, collaborative team and work closely with product managers, engineers, architects, and designers to establish clear standard operating procedures and ensure consistent, efficient, and successful product releases. - Support FICO’s Product Development Lifecycle and lead end-to-end release management operations. - Develop and maintain documented standards, processes, and clear guidance to enable Product Management, Engineering, and Delivery teams to release platform capabilities and products efficiently. - Partner closely with Product Management, Delivery Management, and Engineering to define release priorities, plans, and timelines, and track progress to execution. - Collaborate with leaders across FICO to create and continuously refine release standards, guidance, and best practices. - Drive continuous improvement across product development and release management practices to support operational excellence and efficiency. - Build, track, and communicate release plans and roadmaps that clearly showcase FICO’s product portfolio. - Facilitate and moderate meetings with key stakeholders to gather feedback, align priorities, and ensure processes reflect diverse perspectives. - Schedule and lead planning and release-related meetings as needed. - Develop and maintain release calendars, reports, and dashboards to communicate what is planned, what has been released, and identify opportunities for increased efficiency. Qualifications - Strong understanding of Agile development lifecycles and software delivery operations. - Hands-on experience with software releases (required); experience with platform releases is a plus. - Highly process-oriented with strong attention to detail. - Interest or experience using AI to improve operational efficiency is desirable. - Some experience in project or program management is preferred. - A collaborative working style with excellent communication and stakeholder management skills. - Strong time-management skills with the ability to meet tight deadlines and manage multiple priorities simultaneously. - Proficiency in Jira; experience with Confluence and Aha! is a plus. - Bachelor’s degree in a closely related field or equivalent experience. Requirements - Strong understanding of Agile development lifecycles and software delivery operations. - Hands-on experience with software releases (required); experience with platform releases is a plus. - Highly process-oriented with strong attention to detail. - Interest or experience using AI to improve operational efficiency is desirable. - Some experience in project or program management is preferred. - A collaborative working style with excellent communication and stakeholder management skills. - Strong time-management skills with the ability to meet tight deadlines and manage multiple priorities simultaneously. - Proficiency in Jira; experience with Confluence and Aha! is a plus. - Bachelor’s degree in a closely related field or equivalent experience. Benefits - An inclusive, values-driven culture built around: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others. - Opportunities to make a meaningful impact and grow professionally by leveraging your strengths and participating in valuable learning experiences. - Highly competitive compensation, benefits, and rewards programs designed to recognize and support your best work. - A people-first work environment that promotes work/life balance, employee resource groups, and social events that foster connection and collaboration. - The targeted base pay range for this role is: $60,000 to $94,000 with this range reflecting differences in candidate knowledge, skills and experience.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an Enablement Analyst to support field and operational teams by handling carrier portal access requests, carrier code inquiries, and related enablement activities. Reporting to the Credentialing & Market Enablement Manager, the Enablement Analyst is responsible for ensuring brokers have timely access to the systems and portals required to conduct business efficiently. What will you be doing? - Market Access Enablement: Execute administrative enablement activities that allow the field to access carriers and obtain quotes, including responding to portal access requests and carrier-related inquiries. - Carrier Information Support: Provide accurate information on carrier appointments, carrier codes, and carrier setup details used by the field and internal teams. - Portal Access Management: Set up, update, and maintain carrier portal access for users in accordance with approved appointments and internal procedures. - Administrative Enablement Support: Handle other administrative enablement tasks that support broker and field readiness to transact with carriers. - Request Processing & Tracking: Receive, process, and track enablement requests, ensuring timely completion and escalation of exceptions to Credentialing Specialists as needed. Qualifications - Bachelor’s degree in Business, Finance, Insurance, or a related field, or equivalent experience in insurance operations or administrative support. - 2+ years of experience in insurance operations, credentialing support, market enablement, or a related role. - Experience working with carrier portals, access requests, or system reference data is preferred. - Familiarity with carrier appointments concept is a plus. Requirements - Attention to Detail: Strong ability to execute administrative tasks promptly and accurately. - Organizational Skills: Ability to manage multiple enablement requests, prioritize effectively, and meet turnaround expectations. - Communication Skills: Clear written and verbal communication skills for responding to internal requests and coordinating with specialists. - Systems Proficiency: Comfort working in carrier portals, insurance systems (e.g., Applied Epic), and request-tracking tools. - Process Discipline: Ability to follow defined enablement procedures and recognize when to escalate exceptions. Benefits - Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts - 401(k) retirement plan - Flexible Paid Time Off and paid parental leave - Life and Disability insurance Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: - Our successes have all come from someone brave enough to try something new - We support each other, in the small everyday moments and the bigger challenges - We are determined to make a positive difference, at work and beyond Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves leading and managing complex Pricing Transformation initiatives focused on improving the customer pricing experience, reducing profit leakage, and mitigating chargeback write-offs and negative margin. - Drive strategic analysis of large, complex datasets related to pricing disputes, chargebacks, and negative margin to identify root causes, trends, and significant opportunities for process improvement and financial recovery. - Champion the development and implementation of innovative, data-driven solutions and process improvements to address complex financial and operational challenges within pricing and chargebacks. - Partner extensively with cross-functional teams including FP&A, Chargeback, Pricing, Supplier Agreements, Credit and Collections, AP, Sourcing, Master Data, Customer Service, Sales, IT, and other upstream/downstream stakeholders to drive consensus and deliver impactful solutions. - Lead the partnership with internal IT and transformation stakeholders to design, develop, and implement IT-funded solutions aimed at enhancing pricing accuracy, customer experience, and financial controls. - Develop and implement comprehensive strategies to improve customer experience, optimize pricing processes, and mitigate financial loss across the USMPD portfolio. - Ensure compliance with SOX and internal control policies, actively contributing to their development and refinement. - Prepare, deliver, and defend strategic presentations and communications to senior leadership, providing insights on transformation initiatives, financial performance, and key recommendations. - Provide expert guidance and mentorship to less experienced colleagues, fostering a culture of continuous improvement and development. - Interact and negotiate effectively with peers, customers, GPO partners, and suppliers at various management levels, including senior management, to achieve project objectives and resolve complex issues. - Proactively identify and resolve potential roadblocks in complex projects of large scope, ensuring timely and successful delivery. - Oversee and ensure the effective interaction with on and offshore support teams to meet process performance goals and project deliverables. - Handle sensitive situations and/or information with the highest level of professionalism and discretion. - Travel up to 10%. Qualifications - Bachelor's degree in related field, or equivalent work experience, preferred. - 8-12 years of experience, preferred. - 6+ years of progressive experience in finance operations, preferred, with a strong focus on pricing transformation, contract management, chargeback revenue recovery, and mitigation, preferred. - In-depth knowledge of medical production distribution industry standards around contract management, customer relationship management, sales, and operations functions. - Demonstrated strong project management skills, including the ability to lead and manage multiple complex projects simultaneously, influencing cross-functional stakeholders. - Proven analytical skills, with proficiency in analytical tools like Excel/Macro or Alteryx, preferred. - Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels. - Proven ability to develop and deliver compelling presentations and communications to senior leadership, articulating complex financial concepts and strategic recommendations. - Experience with data analytics, SQL, and Tableau is a plus. - Extensive experience with process improvement methodologies, such as Lean Six Sigma, preferred. - Demonstrated ability to work independently and as part of a team. - Ability to travel up to 10%. Requirements - Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects. - Participates in the development of policies and procedures to achieve specific goals. - Recommends new practices, processes, metrics, or models. - Works on or may lead complex projects of large scope. - Projects may have significant and long-term impact. - Provides solutions which may set precedent. - Independently determines method for completion of new projects. - Receives guidance on overall project objectives. - Acts as a mentor to less experienced colleagues. Benefits - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.