This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Business Process Engineer – Contingent Pipeline Opportunity – We’re building a talent pipeline for upcoming U.S. Government defense IT and analytics support roles. Opportunities are contingent upon task order awards and funding under existing contracts. Responsibilities: - Conduct requirements analysis to support program transition into a formal Program of Record - Perform capability based assessments to identify operational gaps and improvement areas - Engage stakeholders to gather, validate, and refine mission requirements - Develop and maintain requirements documentation in alignment with DoD acquisition frameworks - Build and manage requirements traceability matrices - Support development of capability documentation and supporting artifacts - Conduct gap analyses and recommend process or system improvements - Ensure alignment between operational needs, technical solutions, and governance requirements - Prepare clear, detailed documentation for leadership and Government review Qualifications - Bachelor’s degree in Engineering, Information Systems, or related field - OR 5 (five) years of equivalent experience in requirements analysis - Experience developing formal requirements documentation in a DoD environment - Working knowledge of JCIDS and DoD governance processes - Experience conducting gap analyses and capability assessments - Experience building and maintaining requirements traceability matrices - Strong analytical and technical writing skills Requirements - Experience supporting acquisition programs transitioning to Program of Record status - Experience using requirements management tools - Experience working across technical and operational stakeholders - Experience in Agile or hybrid development environments - Background in systems engineering or mission IT programs Certifications - Required: None - Preferred: INCOSE Systems Engineering Professional, Certified Business Analysis Professional CBAP, Certified Scrum Product Owner CSPO, PMP, Lean Six Sigma certification Clearance Requirement Candidate must be a U.S. citizen with the ability to pass a standard background check and drug screening. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This job is being posted on behalf of my client, 7 Figure Educator. 7 Figure Educator provides Black educators with the coaching, content, curriculum, and community necessary to grow six and seven figure education consulting businesses. WHY WE DO WHAT WE DO We do this work because we are passionate about school leadership, equity, and supporting Black educators to build their wealth. POSITION OVERVIEW 7 Figure Educator is hiring a Business Operations Manager to help with operational and administrative functions of our growing education consulting business — and to grow into a people leader within 12 months. This is a hands-on, leadership-track role for someone who enjoys building structure, improving systems, and taking ownership. You’ll start by owning core operations yourself, then hire and lead a team as you scale systems and processes. If you’re excited by growth, impact, and building something meaningful in a startup-style environment, this role is for you. JOB RESPONSIBILITIES Day to Day Operations Ownership (Initial Focus) - Manage the customer service inbox and respond to client inquiries with warmth and professionalism - Support client communication, scheduling, and administrative coordination - Lead onboarding for new team members, including access, training, and documentation - Manage office inventory, supplies, and vendor ordering - Coordinate logistics and food ordering for client retreats and events - Assist with sending client invoices, tracking payments, and maintaining billing accuracy - Maintain commission tracking and reporting - Organize internal files, templates, and company documentation Process Improvement & SOP Ownership - Create, document, and maintain Standard Operating Procedures (SOPs) - Identify opportunities to streamline workflows and improve efficiency - Build systems that reduce friction, save time, and support scale - Help ensure consistency and excellence in client experience and internal operations Financial & Business Support - Support client invoicing and revenue tracking - Maintain commission reports and internal financial documentation Leadership & Team Development - Hire, onboard, and train operational support staff - Coach and mentor team members using clear expectations and SOPs - Lead day-to-day execution through operations team - Transition from task execution to team leadership and strategic oversight IDEAL APPLICANT PROFILE - You are excited to grow into leadership or already have led with confidence in previous roles - You are comfortable with hands-on work while building long-term systems - You take ownership and initiative without waiting to be asked - You love building structure, improving processes, and supporting people - You want to make a meaningful impact in a small but growing organization REQUIRED QUALIFICATIONS + KNOWLEDGE - Bachelor’s degree in Business or related field is preferred. - 3+ years in operations, business management, project management, or administrative leadership - Prior operational experience improving processes and/or building systems - Comfortable with client communication, invoicing support, and internal operations - Strong organization, time management, and problem-solving skills - Excellent written and verbal communication - Previous leadership experience OR strong desire and ability to lead - Prior experience working within a small business or non-profit setting is ideal. - Extremely organized with strong time management and prioritization skills. - Skill and comfort working in a rapidly changing environment with dynamic objectives - Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision. - Ability to build rapport and relationships quickly and develop trust with others - Highly motivated and assertive self-starter COMPENSATION & DETAILS This position is a Full time, W-2 employee. The salary range for the position is $65-80K depending on experience and leadership. - You’ll work remote primarily and have complete location independence within the United States; prefer those in CST or EST time zones - Must be willing and able to attend 2-3 in person meetings annually - You will need to be available during Monday-Friday 9-5 pm EST - Must have own computer and reliable access to Wi-Fi, internet, headset, and phone. You would receive the following benefits: - Paid Time Off - Sick Time - Paid Federal Holidays - 3 weeks of paid Spring/Winter breaks (5 days in April, 2 weeks in December) - Health insurance reimbursement (up to $350/month individual, $450/month family) - 401(k) with up to 3% employer match after 1 year

• Serve as a primary technology partner to business operations teams, supporting both ongoing projects and new initiatives • Help ensure operational teams are prepared to use technology effectively through readiness assessments, documentation, and coordination with technology partners • Act as a liaison between business operations and engineering teams to surface issues, clarify needs, and support timely resolution • Assess current-state business processes and supporting systems to identify readiness gaps, operational risks, or unclear ownership • Support operational readiness activities for new or changing technology capabilities, including support models and escalation awareness • Help teams anticipate downstream operational impacts of system changes before they reach end users • Support technology readiness for user-facing and sales-facing tools to ensure platforms are dependable and usable in production • Identify opportunities to improve operational effectiveness through process refinement, system adjustments, or workflow improvements • Support modernization efforts by helping business partners understand and prepare for new or evolving technology capabilities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Responsible for overseeing the daily operations of technical support engineers who are providing Microsoft 0365 support to business customers of a large global software house as well as participating as an active member of the team. - Act as a mentor and provide oversight, coaching, and training to technical support engineers - Be the point of contact for technical escalations - Record and track team SLAs and workflows - Provide support for both internal and external customers - Manage and report on all incoming technical support inquiries - Assist in the creation of the team KPIs and monitor/report on results - Be actively involved with operational delivery - Keep a close track of NSAT Scores and team productivity - Monitor team performance and report on metrics - Ensure all customer inquiries and issues are solved correctly and promptly - Review all technical support related processes and documentation for continuous improvement - Provide timely feedback to team members and resolve issues - Create an open communication culture and an inspiring team environment - Lead by example in professionalism, communication, and technical expertise Qualifications - Proven people management and leadership skills - Excellent communicator, both oral and written - Strong analytical skills to investigate and resolve customer support tickets - Able to multi-task efficiently under time pressure - Graduate with minimum 4-6 years of experience in Technical Support process - Minimum 1 year of experience as a Technical Leader with Microsoft vendor - Good knowledge in Microsoft Office 365 - Detailed knowledge on products of Office 365 (Exchange Online, SharePoint, Microsoft Teams) - Prior experience of managing Enterprise Team will be preferred Requirements - Permanent work from home - Required to work in US Shift Timings - CTC as per industry standards Company Description - Website: www.gigmos.com