• Assist the Global Operations organization in providing regulatory- and governance-minded support internally to dynamic, global business initiatives • Support external regulatory requirements and regulatory strategy • Drive analysis and development of essential materials to inform key decision making • Provide research, analytical, and program management support for periodic committee reporting, leadership updates, and ad hoc strategic projects as required • Collaborate with other members of Global Operations to streamline efficiency and ensure proper coverage

• Manage recurring and one-off task delivery queues while building and maintaining Standard Operating Procedures • Define and communicate priorities and resource allocation caps to vendor partners • Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements • Lead short-term and contribute to long-term demand forecasting, capacity planning, and resource allocation • Identify and execute tool/process improvements to boost efficiency and mitigate risks to timelines or deliverables • Use technical judgment to drive project delivery, build consensus, and prepare retrospectives, process maps, and other reports for cross-functional stakeholders

• Act as a first point of contact for technical support questions from internal Nexford teams and external learners. • Help with internal operations such as onboarding, offboarding, tools audits, organizing information, cleaning up records, tagging data, and preparing inputs for reports and dashboards. • Support the team in investigating SaaS tools and reviewing system workflows and processes to spot issues and suggest practical improvements. • Collaborate with Technology, Product, and Academic teams on weekly tasks and projects, while gaining exposure to how tech issues are identified and resolved.

• Define and own the multi-year print manufacturing strategy aligned to Great Minds’ growth plan, state adoption pipeline, and margin targets. • Own the full print lifecycle, including RFQ development, vendor quoting, cost analysis, purchase order execution, production oversight, and final delivery. • Ensure accurate translation of demand forecasts into print orders, reprint schedules, and production timelines. • Establish and continuously improve operational processes, controls, and documentation governing print execution. • Serve as the escalation point for production issues, schedule risk, quality defects, or delivery failures. • Provide leadership representation at company and vendor meetings for print capacity planning for all major state adoptions, with authority to commit suppliers and capital ahead of demand. • Define and manage the print supplier portfolio, including primary and secondary printers. • Establish and maintain working relationships with paper mills to support pricing strategy, supply continuity, and risk mitigation. • Lead competitive RFPs and strategic sourcing initiatives, including contract negotiation and supplier selection. • Recommend and execute near-shore/off-shore and capacity-reservation strategies to protect revenue during peak cycles. • Develop contingency strategies for paper availability, capacity constraints, and market disruption. • Ensure all printed products meet or exceed Book Manufacturing Institute (BMI) standards and Great Minds’ internal quality requirements. • Maintain deep technical expertise in K–12 instructional print specifications, including trim sizes, binding methods, paper types, durability requirements, and accessibility considerations. • Travel periodically to domestic and international manufacturing sites to audit quality, review processes, and strengthen supplier relationships. • Own senior-level relationships with print suppliers and paper partners, holding vendors accountable to cost, quality, and service expectations. • Lead structured QBRs focused on performance metrics, forward capacity, cost trends, and improvement initiatives. • Resolve chronic or systemic vendor issues while maintaining long-term, collaborative partnerships. • Partner with Demand Planning, Sales, Finance, Product Management, and Warehouse Operations to align print execution with revenue forecasts, margin targets, and fulfillment plans. • Provide clear visibility into print costs, risks, and capacity constraints to support executive decision-making. • Establish and monitor KPIs related to cost, service, quality, supplier reliability, and inventory outcomes. • Own print-related gross margin performance, with direct accountability for cost structure, yield loss, obsolescence risk, reprint economics, and supplier pricing outcomes. • Create and own a portfolio of margin-improvement initiatives as part of continuous improvement efforts, including spec optimization, vendor consolidation, and paper strategy. • Partner with Finance to forecast and explain print cost variance at the executive and leadership levels. • Serve as executive incident lead during print-related business continuity events.