• Build and scale the core operational systems that power the marketplace, including contractor onboarding, deliverable tracking, invoicing workflows, and quality programs. • Design and implement onboarding processes and training programs for gig workers to ensure readiness, consistency, and scalability. • Develop and manage quality frameworks, performance standards, and feedback loops to maintain high service delivery across the marketplace. • Own operational workflows for tracking transcripts, invoices, and contractor deliverables, ensuring accuracy, accountability, and timely delivery. • Partner closely with product, engineering, sales, and support teams to define requirements and help build the tools and systems the marketplace relies on. • Monitor operational metrics, identify gaps or inefficiencies, and drive continuous improvement through process iteration and automation. • Act as a hands-on executor and problem solver, jumping into day-to-day operational challenges as needed while building long-term scalable solutions.

• Assist the Global Operations organization in providing regulatory- and governance-minded support internally to dynamic, global business initiatives • Support external regulatory requirements and regulatory strategy • Drive analysis and development of essential materials to inform key decision making • Provide research, analytical, and program management support for periodic committee reporting, leadership updates, and ad hoc strategic projects as required • Collaborate with other members of Global Operations to streamline efficiency and ensure proper coverage

• Manage recurring and one-off task delivery queues while building and maintaining Standard Operating Procedures • Define and communicate priorities and resource allocation caps to vendor partners • Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements • Lead short-term and contribute to long-term demand forecasting, capacity planning, and resource allocation • Identify and execute tool/process improvements to boost efficiency and mitigate risks to timelines or deliverables • Use technical judgment to drive project delivery, build consensus, and prepare retrospectives, process maps, and other reports for cross-functional stakeholders

• Act as a first point of contact for technical support questions from internal Nexford teams and external learners. • Help with internal operations such as onboarding, offboarding, tools audits, organizing information, cleaning up records, tagging data, and preparing inputs for reports and dashboards. • Support the team in investigating SaaS tools and reviewing system workflows and processes to spot issues and suggest practical improvements. • Collaborate with Technology, Product, and Academic teams on weekly tasks and projects, while gaining exposure to how tech issues are identified and resolved.