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Job Description
OCM Consultant
Provato
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Genesis Consulting is seeking an experienced, forward-thinking OCM Consultant with a passion for growth and business transformation. The OCM Consultant will lead the change strategy and user adoption efforts for the implementation of an automated, web-based Travel Management System (TMS) built on SAP Concur for a Federal Client. The OCM Consultant will ensure a smooth transition to a modernized, integrated TMS that preserves the client’s structured approval processes while improving automation, compliance, and traveler experience. This role is critical to achieving enterprise-wide adoption across diverse traveler populations and maintaining operational continuity during system replacement. Duties and Responsibilities - Change Strategy & Governance - Develop and execute a comprehensive OCM strategy aligned with the client’s governance structure and divisional approval hierarchies. - Conduct stakeholder impact assessments across all 14 divisions and traveler groups. - Establish change governance, sponsorship alignment, and division-level change champion networks. - Coordinate closely with the Program Manager and technical implementation team to align change activities with system design and deployment milestones. - Stakeholder Engagement & Communications - Develop and implement a targeted communications plan addressing executives, division leadership, travel approvers, finance personnel, and travelers. - Communicate changes to Travel Authorization (TA) workflows, approval hierarchies, and reimbursement processes. - Prepare executive briefings and adoption dashboards to monitor organizational readiness and risk. - Business Process Transition - Support transition from the client’s current GDS-connected online reservation system to SAP Concur while maintaining continuity of operations. - Ensure users understand updated workflows for: - Travel Authorizations (TA) - Reservation booking - Automated reimbursement claim submission - Audit and compliance checkpoints - Coordinate change impacts associated with integration to monitoring systems, reimbursement systems, and audit services. - Training & Adoption - Conduct training needs analysis for all Traveler categories. - Develop role-based training materials, job aids, quick reference guides, and process documentation. - Support training delivery (virtual and in-person as required). - Partner with the customer service support desk to ensure readiness for post-go-live traveler assistance. - Readiness & Post-Go-Live Support - Lead organizational readiness assessments prior to deployment. - Support User Acceptance Testing (UAT) from a business adoption perspective. - Monitor adoption metrics, help desk trends, and traveler feedback post-go live. - Recommend and implement corrective actions to improve compliance, efficiency, and user satisfaction. Qualifications - Minimum 5–7 years of Organizational Change Management experience supporting federal or highly regulated environments. - Demonstrated experience supporting ERP or enterprise SaaS implementations, preferably in travel and expense systems. - Experience with SAP Concur or comparable federal travel systems (e.g., ETS2). - Strong understanding of federal travel processes, including Travel Authorization workflows and reimbursement lifecycle management. - Experience supporting large, multi-division organizations (2,000+ users). - Proven ability to align change strategy with compliance-driven business processes and audit requirements. Requirements - Experience supporting implementations with federal regulatory agencies or similarly structured federal organizations. - Familiarity with FFIEC-related operational environments. Minimum Education - Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred. Certifications - Prosci, CCMP, or equivalent change management certification preferred. Other - U.S. Citizenship is required.
Job Requirements
- Minimum 5–7 years of Organizational Change Management experience supporting federal or highly regulated environments.
- Demonstrated experience supporting ERP or enterprise SaaS implementations, preferably in travel and expense systems.
- Experience with SAP Concur or comparable federal travel systems (e.g., ETS2).
- Strong understanding of federal travel processes, including Travel Authorization workflows and reimbursement lifecycle management.
- Experience supporting large, multi-division organizations (2,000+ users).
- Proven ability to align change strategy with compliance-driven business processes and audit requirements.
- Experience supporting implementations with federal regulatory agencies or similarly structured federal organizations.
- Familiarity with FFIEC-related operational environments.
- Minimum Education
- Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred.
- Certifications
- Prosci, CCMP, or equivalent change management certification preferred.
- Other
- U.S. Citizenship is required.
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