• Define and maintain SLIs, SLOs, and SLAs for the Internet-based Quality Improvement and Evaluation System (iQIES) application • Performance tuning that will model load scenarios, forecasting capacity, and optimize scaling strategies • Design and optimize the observability stack through New Relic, CloudWatch, and Jenkins CI/CD pipelines • Participate in root cause analysis for operational issues and improve incident response process • Participate in creating, monitoring, and optimizing actionable alerts to respond to issues in a timely manner • Develop tools and scripts • Develop and maintain Jenkins CI/CD pipelines, using declarative Jenkinsfiles and foundational Groovy for pipeline logic and enhancements • Deploy services to Fargate, EKS, Lambda, Airflow, Databases • Manage security groups and access controls • Thoroughly understand fundamentals like security groups, IAM, managing RDS • Apply patch management and hardening practices • Align with DevOps and Technical Leads to ensure overall strategy • Actively participate in releases and product launches with expectation of being online during release windows

• Plan, implement, and maintain scalable, reliable, and secure infrastructure on AWS (Lambda, ECS, RDS, ElastiCache, CloudWatch, S3, IAM); • Manage and continuously improve CI/CD pipelines using tools such as Bitbucket Pipelines and Jenkins; • Automate infrastructure provisioning and management using tools such as Terraform, CloudFormation, or AWS CDK; • Ensure effective system observability and monitoring with tools like CloudWatch, Prometheus, and Grafana; • Proactively implement infrastructure security practices (DevSecOps), IAM policies, audits, and continuous vulnerability analysis; • Lead technical incident response, conduct root cause analyses, corrective actions, and preventive measures (post-mortem); • Mentor the team and promote a DevOps culture, automation, and continuous improvement of processes and tools used; • Collaborate directly with internal teams to define development and deployment standards aligned with market best practices.

• Leverage infrastructure as code (Terraform) to build and maintain complex production and analytics workflows including networking and containerized services. • Rapidly diagnose and resolve faults in system services as part of a 24/7 on-call rotation focused on actionable alerting and eliminating toil. • Improve speed of delivery by developing and maintaining CI/CD pipelines. • Develop infrastructure automation leveraging Terraform, Python and Typescript. • Improve system availability, security, compliance, cost effectiveness and performance. • Estimate work, prioritize tasks, track dependencies, report progress, highlight blockers • Participate in continuous improvement initiatives, advocate for SRE best practices, and stay current with emerging technologies and trends. • Be part of a team where your focus will be on building, measuring, and refining the systems infrastructure that runs our software.

• Participates as a technical expert providing advanced knowledge in vendor devices and management systems • Plans and directs development teams and troubleshoots internal application issues • Provides technical solutions for network engineering and operational problems • Interfaces with vendors and engineering organizations • Provides leadership to Network Engineers and the CIEC Development team