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PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes at careers.pagerduty.com and @pagerduty on Instagram.
Territory Executive
Location
United States + 2 moreAll locations: United States | Canada | Australia
Posted
99 days ago
Salary
$105K - $126.5K / year
Seniority
Mid Level
Job Description
Territory Executive
PagerDuty
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes. The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios. KEY RESPONSIBILITIES - Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions. - Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement. - Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities. - Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage. - Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework. - Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience. BASIC QUALIFICATIONS - 3-5 years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software. - Proven success in meeting or exceeding quota within a defined territory. - Demonstrated ability to sell to and influence C-level executives and technical stakeholders. - Proficiency using Salesforce (SFDC) for pipeline management and forecasting. - Bachelor’s degree or equivalent experience. PREFERRED QUALIFICATIONS - Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles. - Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level. - Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals. - Familiarity with Operations Cloud or DevOps environments. - Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills. The base salary range for this position is 105,000 - 126,500 USD (50/50). This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: - Competitive salary - Comprehensive benefits package - Flexible work arrangements - Company equity* - ESPP (Employee Stock Purchase Program)* - Retirement or pension plan* - Generous paid vacation time - Paid holidays and sick leave - Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO - Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* - Paid volunteer time off: 20 hours per year - Company-wide hack weeks - Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Commuter benefits, Company equity, Company-sponsored outings, Continuing education stipend, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Open office floor plan, Paid holidays, Paid industry certifications, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Promote from within, Lunch and learns, Remote work program, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Employee resource groups, Employee-led culture committees, Day off for your birthday, Quarterly engagement surveys, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, President's club, Employee awards, Pay transparency, Wellness days, Meditation space, Mother's room, Personal development training, Virtual coaching services, Floating holidays, Bereavement leave benefits, Company-wide vacation
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• Prospect, qualify, and close new business opportunities within assigned territory • Coordinate Discovery Calls, Prep Calls, Dry Runs, and Power Point Presentations • Present business solutions at the executive level • Create price proposals and lead negotiations and overcome objections for deal closure • Manage multiple complex sales cycles simultaneously • Prepare accurate sales forecasts and sales cycle reporting via Microsoft Dynamics • Build key senior management level relationships throughout assigned territory • Regional travel within the territory • Meet and exceed quarterly and annual revenue quotas
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Company Profile McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively. United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more info, visit www.mckesson.com. We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Current Need The Account Executive (AE) role is responsible for retaining and growing their territory of existing customers/practices in Rheumatology, Gastroenterology, Ophthalmology, and Neurology. This includes working with the customer to understand and identify the strategic vision and objectives within the customer organization while aligning McKesson products and services to ensure those business objectives are achieved. The AE will develop and support the relationship between McKesson and the individual customer at multiple levels, including the c-suite, assisting the customer in maximizing the various McKesson products they currently use and working with the customer to identify areas of need where additional McKesson products may enhance attainment of their business goals. This will also entail developing and maintaining a productive working relationship with all pertinent internal departments/teams as well as ensuring all internal stakeholders are working in conjunction with each other to meet the overall agreed upon goals and strategies for the customer. Key Responsibilities Account Retention & Expansion - Day-to-day account management, relationship building, selling, and troubleshooting. Act as both the internal and external customer liaison, serving as the customer advocate, including monitoring, and supporting all activity and chasing problem resolution through the appropriate part of our organization and escalating customer issues quickly if problems are not being addressed sufficiently. Works with operations, finance, customer care, GPO, generics, sales effectiveness, contracts, and legal among other internal teams. - Strategizes plans, prioritizes, and executes sales activities to create opportunities with new and existing practices. - Understand the practice’s business challenges, strategies, and priorities and how McKesson Provider Solutions can help address those needs. - Identifies the most strategically important customers, decision makers/influencers and personally develops relationships with them. - Actively participates in a continuous customer planning process, in assessing customer value as well as by planning and shaping account strategies. - Fully engages the practice in planning the account activities. - Proactively Develops and expands network to generate opportunities. - Understand practice processes, buying cycles and decision drivers as well as their current and future needs. Articulates ROI/value of products, services, and solutions. - Jointly identify and drive the strategic vision and partnership between the customer and McKesson, ensuring alignment in expectations for the product/service and the desired outcomes. Establishing multiple levels of relationship with the customer (high and wide: at the user level, department head level, and senior management), engaging Sr. Leadership when appropriate. Customer Knowledge - Meets the needs and concerns of the practices—considers how actions or plans will affect practices; responds quickly to meet needs and resolves problems; avoids over commitments. - Sets up customer feedback systems—Implements effective ways to monitor and evaluate concerns, issues, and satisfaction within each practice and to anticipate the practices’ needs. - Educates the practices—Shares information with practices to build their understanding of issues and capabilities; is regarded by the practice as the thought leader in this industry. - Builds collaborative relationships—Builds rapport and trusted advisor relationships with the practices; demonstrates empathy towards the customer in all situations and uses that empathy to successfully resolve issues; establishes regular meetings to be in front of the customer. Financial & Business Acumen - Prepares and delivers Quarterly Business Reviews; interprets the data to provide valuable insight and help the practice make decisions to increase profitable revenue for both the practice and McKesson Provider Solutions. - Understand the practice’s decision drivers from their perspective (options available, financial benefit/costs) and the implications that buying decisions have on both McKesson and the practice. - Draws upon knowledge of competitors and payers to communicate valuable insight on those issues that deliver results for both McKesson Provider Solutions and the practice. - Understand Provider Solutions business units (BU) and their relationships to each other within Provider Solutions and McKesson. Market Intelligence - Identifies, collects, and organizes data for analysis and decision-making; articulates trends in the healthcare industry and develops new opportunities. - Understand McKesson products and value-added services and how they compare/contrast to the competition. - Knows how the competition positions their products and/or services in the market and to the customer and can leverage the weaknesses to McKesson Provider Solutions' advantage. Education & Minimum Requirements - Typically requires 4+ years of relevant experience. - Ideal candidate will have 4+ years of progressive experience in sales. - Bachelor’s degree in business related field or equivalent work experience with an emphasis in Business, Health Administration, Communications, or other healthcare related field preferred. What Will Help You Excel? - Demonstrated retention and account management experience. - Exceptional time and territory management and organizational skills to prioritize and execute tasks. - Strong experience with long-term contracts negotiation/renegotiations. - Experience with delivering customer quarterly business reviews or analyzing performance and communicating value to customers. - Strategic and creative mindset with problem-solving capabilities. - Demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations. - Leadership qualities and the ability to build and coordinate a team of professionals to accomplish a common goal/objective to deliver customer value. - 4+ years’ experience with professional communication and the ability to express complex messages, sell services through written and verbal communications to a variety of practice stakeholders (including physicians and administrative staff). Additional Skills & Knowledge - Healthcare experience in the specialty field. - Experience with pharmaceutical products and buy-and-bill model. - Knowledgeable in insurance/payer landscape and trends in reimbursement and healthcare reform. - Demonstrates an understanding of a private medical practice business model. - Clinical or medical administrative credentials a plus. - Intermediate proficiency with MS Office, Salesforce.com or CRM, SAP. Working Conditions - Must be authorized to work in the US unrestricted – This position is not eligible for sponsorship. - Must have a valid driver's license with a clean, active, unrestricted driving record/MVR. - Ability to travel up to 75% within the territory, including overnight travel. - Remote/Home Office work environment & must live within the territory. - The territory is the State of Florida. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Total Target Cash (TTC) Pay Range for this position: $108,300 - $180,500 Total Target Cash (TTC) is defined as base pay plus target incentive. McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com. Join us at McKesson!
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