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Healthcare Through the Lens of Possibility
Support Engineer
Location
United States
Posted
126 days ago
Salary
0
Seniority
Senior
Job Description
Support Engineer
Artisight
• Provide product expertise for end-users and handle escalated issues • Partner with Client Success and Product Managers to share customer feedback • Support client operations by managing tickets and responding to issues • Analyze system requirements by consulting with users and applying techniques • Communicate progress by running diagnostics and following up with customers • Learn and gain exposure to tools to become a product knowledge expert
Job Requirements
- 5+ years in technical customer-facing roles, preferably in Enterprise Technology
- Ability to diagnose and resolve basic computer and application technical issues
- Comfort with Service Desk ticketing applications and ITIL knowledge
- Knowledge of Microsoft products including Windows, Mac OS, and Office applications
- Strong oral communication skills and collaborative working style
- Organized approach to managing Help Desk tickets with documentation
- Ability to work through ambiguity and shifting priorities
Benefits
- Competitive health plans
- Accrued PTO - 15 days per year
- Paid parental leave
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