Job Closed
This listing is no longer active.
Helping innovators uncomplicate data storage, forever.
Service Account Manager
Location
United States
Posted
96 days ago
Salary
0
No structured requirement data.
Job Description
Service Account Manager
Pure Storage
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure's Tech Support organization is upwards of 400+ employees across multiple locations in California, Utah, Ireland, Prague, Singapore, Australia and Japan. All of the support teams are continuing to grow overall; Utah is our largest center providing 24/7 Support with over 250 team members. Tech Support is a key customer facing org that's recognized for providing excellent quality customer service. This team offers career advancement opportunities and they're a fun group who work hard to make Everpure the best storage company! We are looking for a Service Delivery Manager to join our Global Customer Advocacy. You will be part of the best Support team in the industry. Our culture focuses on five fundamental values – Customer First, Teamwork, Creativity, Ownership, and Persistence. You will be the primary representative for the Everpure support organization in the region. The position will be a cross-functional role that serves as a bridge between the customer, sales, and customer support organization to ensure customer success in your assigned Region. WHAT YOU'LL DO - You will be the primary representative for Everpure's support organization in the field. You will be the key liaison for all things related to Everpure support for customers, partners, and Everpure Sales in the region - Responsible for delivering Support presentations to prospects, including existing customers, delivering Incident Reports and/or Root Cause Analysis RCAs in person at customer locations or remotely - Be the trusted support adviser in the region for both internal and external customers - Advocate customer needs/issues cross-organizations, ensure the customer's voice is heard, develop and maintain strong relationships with clients and understand client processes, teams, and environment to expedite engagement and time to resolution - Solicit customer/account team feedback on overall Everpure experience (Product and Service), channel feedback into the support organization, ensure any nuances are highlighted and addressed by working with cross-functional teams (Support, Engineering, Marketing, Sales, Product, etc.) so that Everpure can deliver a world-class customer support experience - Manage customer and ASP escalations, and expectations. Take ownership of a crisis from beginning to end while working with cross-functional teams to ensure appropriate resources are engaged to resolve the issue and deliver any follow-through actions WHAT YOU BRING - Minimum of 7 years of experience supporting Fortune 500 companies, preferably in enterprise storage, virtualization, networking, or enterprise applications industry. - Covering U.S. working hours is mandatory, as the majority of our customers are based in the United States. - Experience in Account Management, Escalation Management and Technical Industry - Proven ability to establish ownership and manage critical escalations from initial report to closure. - Critical Incident Management experience required - Display a strong sense of urgency and ability to manage crises, sometimes outside of regular working hours - Customer/Partner focused, understanding the customer requirements and delivering on commitments while working with field teams, GSAMs, and back-end resources - Strong written, verbal, and presentation skills, including the ability to deliver technical IR/ RCA documents - Ability to work effectively in high-stress situations and engage with vital and strategic accounts at all levels - Travel will be required periodically as needed to support our internal and external customers. - Excels in highly stressful situations and commitment to problem-solving, with a whatever it takes approach and the customer being the prime focus with engagements at all levels - Willing and able to travel throughout the Region - Must have the ability to be flexible for this role as it will require occasional work outside of standard working hours and weekend work hours from time to time. #LI-REMOTE WHAT YOU CAN EXPECT FROM US: - Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. - Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! - Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.
Related Guides
Related Job Pages
More Account Manager Jobs
• Identify high-value audio content owners across formats — podcasts, audiobooks, conversational audio, vertical-specific recordings (legal, medical, financial, technical, and more), foreign language content, and UGC audio — that align with Protege's data and licensing priorities • Craft and execute strategies to win these partners and bring them into the Protege network • Own the full lifecycle: sourcing, pitching, negotiating, and closing licensing agreements • No job too big or too small: support leadership and content partnerships team to achieve ambitious goals • Build strong, trust-based relationships with audio content partners — podcast networks, audiobook publishers, enterprise content producers, multilingual media companies, specialty audio libraries, and beyond • Serve as the long-term account lead for partners, helping manage usage, renewals, and strategic opportunities • Educate partners on the evolving AI landscape and how their content contributes to cutting-edge innovation • Ensure audio assets meet technical requirements for AI training (format, transcripts, metadata, quality thresholds) • Work with internal teams to assess usability, compliance, and delivery readiness • Collaborate with legal to shape deal terms and ensure partner agreements reflect both value and compliance • Work with product and licensing teams to match audio content supply with demand from AI builders • Partner with marketing to celebrate key partnerships and elevate Protege's presence in audio media ecosystems
VP, Business Development – Payments and Enterprise Partnerships
CircleCircle helps businesses and developers harness the power of stablecoins for payments and internet commerce worldwide.
• Reporting to the Global Payments & Enterprise Partnerships VP, lead Circle’s Partnerships and Business Development efforts for Payments and Enterprise segments across the Asia Pacific region • Accountable for driving regional growth by executing Circle’s global Payments strategy and tailoring it to the regulatory, market, and customer dynamics unique to APAC • Own the regional commercial agenda, including originating and closing high-impact partnerships that accelerate adoption of Circle’s stablecoin infrastructure at scale • Deliver against regional OKRs, translating global priorities into clear, market-level execution plans across APAC • Build and scale new growth motions, expanding and operationalizing strategic partnerships beyond initial launches • Drive sustained partner performance over time • Lead integrated regional pods that combine Business Development and Partner Management capabilities • Partner deeply with senior leaders and cross-functional teams to ensure coordinated execution, operational readiness, and alignment with Circle’s global objectives and local regulatory requirements
About the role Redesign Group is looking for a Territory Manager to lead and expand a designated sales region, ideally based in the Greater Salt Lake City area. This role is responsible for servicing existing customers, developing net-new business, and expanding accounts through the sale of data center infrastructure, cloud, cybersecurity, managed services, cloud hosting services and professional services. The ideal candidate brings strong field sales experience, established market relationships, and the ability to operate as a trusted advisor to IT and business leaders. This is a high-impact, consultative sales role within a fast-growing systems integrator. What You'll Do - Own and expand a portfolio of customers within the assigned territory, driving both net-new growth and account expansion. - Develop executive-level relationships with customers and key partners including Dell Technologies, VMware by Broadcom, Cisco, Palo Alto Networks, and Rapid7. - Identify and lead opportunities tied to infrastructure modernization, virtualization, cybersecurity, and services. - Understand each customer’s business priorities and technical landscape to position high-impact solutions. - Collaborate with Redesign engineering, services, and partner teams to design and deliver winning proposals. - Guide opportunities from discovery through post-sale success, ensuring a strong customer experience. - Participate in client events, marketing initiatives, and partner engagements to generate pipeline and strengthen market presence. - Maintain accurate pipeline visibility and forecasting within Salesforce. - Manage opportunity strategy, deal progression, and account planning. - Operate with autonomy in a remote, field-based environment while staying highly collaborative internally. - Act as a trusted advisor and advocate for customers across the full engagement lifecycle. What You Bring - 5+ years of enterprise or mid-market technology sales experience. - Strong background selling data center, infrastructure, cybersecurity, or cloud solutions. - Proven ability to build territory strategy and drive consistent results. - Experience working within a multi-vendor ecosystem and navigating complex customer environments. - Excellent communication skills with the ability to engage technical and executive stakeholders. Nice to Have - Experience with Dell Technologies, VMware, Cisco, Palo Alto Networks, or Rapid7 solutions. - Existing relationships within the Raleigh or broader regional market. - Background selling professional or managed services. Working Conditions - Approximately 20% domestic travel for customer meetings, events, and partner engagement. - Candidates must reside in or near the Greater Salt Lake City area. Benefits We offer a comprehensive benefits package which may include: - Uncapped commission structure - Medical Insurance - Dental Insurance - Vision Insurance - 401(k) plan with a 4% employer match (annual dollar cap applied) - Flexible time off plan - 15 paid holidays - Sick leave (amount varies by state requirements and is at least the minimum required by any state) - Short-term and long-term disability - Life insurance - Paid parental leave We’re an Equal Opportunity and Affirmative Action Employer and welcome applicants from all backgrounds. We consider qualified candidates without regard to any legally protected status. This role is subject to applicable employment laws based on work location. In compliance with pay transparency laws, the compensation range for this role is included, with final pay based on experience, skills, and location. We participate in E-Verify to confirm employment eligibility and are happy to provide reasonable accommodations throughout the hiring process—just let us know how we can help.
About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it. Lending at Valon Valon is scaling up its mortgage lending business, which aims to provide Valon homeowners the ability to access low-cost, streamlined mortgage loans and give Valon partners tools they need to retain customers. As a member of the Lending department, you will make it faster, easier, and cheaper for homeowners to get loans by reinventing the homeowner’s journey. We are looking for experienced and innovative individuals who are eager to transform the mortgage industry for the better by building our team and business. About this Role We are seeking a Mortgage Loan Processor to take ownership of residential mortgage loan files and fulfill the requirements necessary to advance them to closing. This person will play a key role in obtaining, reviewing, and assembling documentation, as well as preparing and submitting files. The ideal candidate has a demonstrated track record of providing exceptional customer service to both internal and external partners. The ideal candidate can also effectively communicate with borrowers to set proper customer expectations, ensure smooth closing, and resolve issues with a strong sense of urgency. Responsibilities - Fund a pipeline of up to 25 brokered first mortgages or 50 brokered second mortgages simultaneously - Process loans in accordance with purchase contract deadlines and rate-lock expiration requirements - Review newly assigned files within 48 hours of receipt to confirm required compliance disclosures were issued within mandated timeframes - Prioritize and manage daily workflow to ensure timely and accurate loan processing - Analyze documentation to calculate verified income, validate assets, and update internal and external systems (e.g., Vesta) - Support implementation and ongoing utilization of the new Loan Origination System (LOS), Vesta - Maintain consistent communication with borrowers and loan officers regarding loan status, outstanding conditions, and material changes - Proactively identify potential processing issues and implement appropriate resolutions - Investigate discrepancies, address red flags, and resolve complex loan challenges using sound judgment - Accurately document and record all critical updates within internal and external systems (e.g., Vesta) - Prepare complete and compliant loan files for underwriting and closing - Clear underwriting approval and/or suspense conditions in a timely manner - Assist in resolving post-closing conditions to mitigate financial risk - Perform additional duties and responsibilities as assigned Ideal Background - Bachelor’s degree—or equivalent work experience. - Thorough understanding of relevant federal rules and regulations (e.g. RESPA, TILA, ECOA, TRID, CFPB). - Thorough understanding of the underwriting process and agency requirements. - Previous experience with relevant technology (e.g. DU, LP, CRM). - Proven customer service skills - Strong communicator with excellent writing abilities - High integrity with strong ethical values - Ability to manage multiple tasks and or projects simultaneously - Team player with the ability to work effectively with cross-team members - Eager to join a highly dynamic team and play a role in a high-growth, transformative project - Demonstrated ability to perform effectively in a fast-paced, dynamic environment characterized by continuous change Minimum Qualifications - 3+ years of mortgage processing or underwriting experience. - Experience working with Vesta (Loan Operating System) is a PLUS! Encompass experience is also preferred. - 2+ years of vendor management experience with regard to third-party services. - Knowledge of state lending laws and regulations. - Experience using government sites for VA and FHA files to place orders and obtain case numbers. - Minimum education requirement: High school diploma or GED equivalent required Benefits - Compensation: Competitive salary and a 401(k) plan—with a 4% annual match! - Hours: No weekends or late nights required! - Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays! - Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support. - Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews. - Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)! Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.


