This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Care Coordination Representative is responsible for completing tasks related to assigned Care Coordination services (CCS) / Health Information Management (HIM) service. This position may be onsite, hybrid and/or remote allowing you to work from your own home office environment. - Process assigned tasks with a focus on accuracy, efficiency, and compliance with client protocols - Evaluate medical documents and file them electronically into patient charts - Navigate client electronic health records (EHR) software and internal systems with ease - Ability to handle high volumes of work with high quality and accuracy - Utilize strong data entry and typing skills with ability to move quickly on a keyboard - Crosstrain in multiple EHRs to provide additional team coverage when needed - Follow pre-defined filing processes, and if needed, refer to company internal documentation, or ask your supervisor for assistance in filing the document properly - Understand and utilize assigned clients’ protocols and Service Level Agreement - Track your completed work to log time and transaction counts on an hourly basis or as directed by management - Know the PGLs (Planning Guidelines) or Target Transactions per Hour for the client accounts you are working on - Complete all work as assigned by management - Report to management any reasons for a variance to standard, including all issues preventing or delaying planned job completion, and report any actions taken to resolve - Study and continually reference internal documentation and protocols - Exercise confidentiality concerning the affairs of the business and follow HIPAA guidelines and procedures; report all HIPAA violations, maintain good HIPAA practices - Expected to provide exemplary customer service to all, including external customers, vendors, visitors, coworkers, and management, with clear and effective communication, professionalism, and courtesy while representing the company - Attend any meetings or training as required - Understand and comply with company/client agreed compliance standards - Understands that this role requires specific responsibilities for protecting sensitive data - Perform other duties, as assigned, to ensure effective operation of the department and the Company Qualifications - High School Diploma or equivalent required - Experience with health information management concepts, EHRs and/or medical terminology is a plus - Proficient in managing a high-volume, fast-paced environment with accuracy - Intermediate computer skills, including Microsoft Office Suite and the ability to adapt to company-specific software - Capable of efficiently navigating multiple open programs, windows and applications - Strong attention to detail and accuracy - Must be able to perform physical tasks such as sitting, talking, hearing, using hands, reaching, standing, walking, driving, and occasionally lifting up to 25 lbs - Occasional after-hours or weekend work may be required - Ability to fulfill responsibilities in a remote capacity while ensuring access to strong/reliable internet within a designated, secure and private workspace

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves crafting world-class, engaging learning solutions that positively impact learner experiences. As a thought leader in instructional design, you will: - Leverage expertise in instructional design, AI, and UX best practices to create world-class, accessible, and inclusive learning experiences. - Prototype and test new learning solutions using agile methods, including design sprints and rapid iteration. - Integrate AI and automation tools to enhance efficiency, personalization, and scalability of content. - Apply UX research methods to ensure learner-centric design. - Champion accessibility and mobile-first formats to meet diverse learner needs. - Stay ahead of emerging technologies and EdTech trends to recommend appropriate applications. - Bridge the gap with technology teams to create seamless, user-centered learning experiences. - Mentor and guide peers in modern instructional design practices. - Conduct market and customer research to gather insights and understand learner personas. - Monitor and report on the performance of content usage to inform design enhancements. Qualifications - B.S./B.A. or higher in instructional design, educational technology, or related area that includes adult learning theory. - 7+ years of experience in instructional design and creating diverse learning products. - Proficient with e-learning authoring tools and technologies. - Demonstrated experience applying instructional design theories to create engaging learning solutions. - Effective collaboration with subject matter experts and technology teams. - Strong written, verbal, and interpersonal communication skills. - Ability to manage multiple projects and meet tight deadlines. - Creative problem-solving, design, and critical thinking skills. - Proficiency in Microsoft Office Suite and learning management systems. Benefits - Flexible working hours and fully remote environment. - Professional development and mentoring opportunities. - Collaborative work culture focused on innovation. - Access to the latest tools and technologies. - Competitive salary based on experience and skills. - Performance-based incentives and bonuses. - Comprehensive benefits package.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves crafting world-class, engaging learning solutions that positively impact learner experiences. As a thought leader in instructional design, you will: - Leverage expertise in instructional design, AI, and UX best practices to create world-class, accessible, and inclusive learning experiences. - Prototype and test new learning solutions using agile methods, including design sprints and rapid iteration. - Integrate AI and automation tools to enhance efficiency, personalization, and scalability of content. - Apply UX research methods to ensure learner-centric design. - Champion accessibility and mobile-first formats to meet diverse learner needs. - Stay ahead of emerging technologies and EdTech trends to recommend appropriate applications. - Bridge the gap with technology teams to create seamless, user-centered learning experiences. - Mentor and guide peers in modern instructional design practices. - Conduct market and customer research to gather insights and understand learner personas. - Monitor and report on the performance of content usage to inform design enhancements. Qualifications - B.S./B.A. or higher in instructional design, educational technology, or related area that includes adult learning theory. - 7+ years of experience in instructional design and creating diverse learning products. - Proficient with e-learning authoring tools and technologies. - Demonstrated experience applying instructional design theories to create engaging learning solutions. - Effective collaboration with subject matter experts and technology teams. - Strong written, verbal, and interpersonal communication skills. - Ability to manage multiple projects and meet tight deadlines. - Creative problem-solving, design, and critical thinking skills. - Proficiency in Microsoft Office Suite and learning management systems. Benefits - Flexible working hours and fully remote environment. - Professional development and mentoring opportunities. - Collaborative work culture focused on innovation. - Access to the latest tools and technologies. - Competitive salary based on experience and skills. - Performance-based incentives and bonuses. - Comprehensive benefits package.

• Define the High-Performance Standard: Own the vision and design for an "employee-friendly" performance framework. You will integrate goal setting, feedback, and accountability into the daily flow of work, ensuring the process adds value rather than friction. • Architect Leadership Programs: Design and launch high-impact development initiatives for both rising and senior leaders. You will move from vision to execution, creating cohort-based experiences that drive measurable improvements in leadership efficacy and business performance. • Build Lyra’s "Performance Engine": Lead the global function that builds the systems, tools, and supports needed to scale high performance. You will ensure our talent readiness strategy (succession, talent reviews) is future-focused and data-driven. • Product Mindset & Rapid Iteration: Apply a product design lens to HR—get stuff done, gather feedback, and improve. You understand that "perfect is the enemy of the good" and prioritize shipping impactful solutions that evolve with the business. • Community Construction: Build and lead a small team of ICs, while collaborating deeply with the Global HRBP team, People Team COEs and senior leadership to ensure performance and development initiatives are designed with true cross-functional coordination and consider a diverse array of stakeholder needs. • Tech-Forward Enablement: Strategically deploy GenAI and our in-house technology to accelerate learning, drive accessible learning, and produce insights that inform our long-term talent strategy.