• Deploy and maintain robust cloud-based solutions using Microsoft Azure • Manage Azure services such as Blob Storage, Key Vaults, Function Apps, Web Apps, AI Search, OpenAI, and SQL databases • Write Infrastructure as Code (IAC) using Terraform • Troubleshoot and resolve complex issues related to cloud resources

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Senior Director, Infrastructure NOC, Monitoring & Helpdesk Position Overview The Senior Director of Infrastructure NOC, Monitoring & IT Helpdesk leads global 24x7 operations, enterprise monitoring, Active Directory architecture, and Tier 1/Tier 2 incident response. This role is accountable for infrastructure reliability, identity governance, SLA performance, and end-user service delivery across cloud, data center, and hybrid environments. The ideal candidate has experience scaling NOC and Helpdesk teams in high-growth environments, building resilient identity architecture, and driving measurable operational improvement. Key Responsibilities Global NOC & Operations Lead a global NOC responsible for continuous monitoring of network, cloud, data center, and identity systems. Own uptime and SLA performance (99.9%+ availability) for critical services. Establish alerting, escalation, and Major Incident Management processes. Reduce MTTR through automation, runbooks, and post-incident reviews. Active Directory & Identity Operations Own enterprise Active Directory architecture including forest/domain design, OU structure, replication, site design, and trusts. Oversee domain controller lifecycle management ensuring availability and disaster recovery readiness. Govern Group Policy, identity standards, and security baselines. Lead identity lifecycle management including provisioning, RBAC, and privileged access controls. Ensure hybrid identity integration with Azure AD/Entra ID, SSO, and federation platforms. Maintain AD health through monitoring, patching, replication validation, backup testing, and auditing. Monitoring & Incident Management Implement and optimize monitoring platforms across infrastructure and identity systems. Improve alert quality through tuning and proactive detection. Lead Tier 1 triage and Tier 2 escalation. Oversee Root Cause Analysis and corrective action tracking. Integrate monitoring with ITSM tools for automated ticketing. Helpdesk & End-User Services Direct global IT Helpdesk operations. Build scalable Tier 1 and Tier 2 models with defined SLAs and KPIs. Oversee identity-related support including MFA and access governance. Streamline onboarding/offboarding, endpoint provisioning, and SaaS administration. Deploy knowledge management to improve first-call resolution. Infrastructure & Cloud Operations Oversee network infrastructure, AWS and GCP environments, enterprise SaaS, and endpoints. Lead hybrid integrations and data center operations. Ensure Business Continuity and Disaster Recovery readiness. Align operations with security tooling including SIEM and EDR. Service Management & Governance Establish ITSM disciplines including incident, problem, change, configuration, and access management. Track KPIs including MTTR, SLA adherence, ticket metrics, and AD health. Manage vendors, contracts, and operational budgets. Partner cross-functionally to align service delivery with business priorities. Compliance & Risk Ensure alignment with SOX, GDPR, SOC 2, PCI, NYDFS, and NIST CSF requirements. Maintain documented infrastructure and identity controls for audits. Qualifications 15+ years of IT infrastructure, NOC, or service delivery leadership. 8+ years leading global NOC or Helpdesk teams. Deep expertise in Active Directory and hybrid identity design. Proven record delivering 99.9%+ uptime in mission-critical environments. Experience with AWS, GCP, ITSM, and enterprise monitoring tools. Strong vendor and budget management experience. Preferred: CISSP, Microsoft identity certification, ITIL, and cloud certifications. Bachelor’s degree in Business, Information Systems, or related field. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

• Responsible for analyzing and translating business and technical requirements into an architectural blueprint. • Produce an optimal design for the solution. • Develop a plan and then execute on that plan. • Partner with various roles throughout the organization.

ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it. We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it. - A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025. - Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024. - Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025. ABOUT THIS ROLE As Director of Engineering, Cloud Infrastructure & Engineering Operations, you will be the primary architect of engineering leverage at LVT. You are responsible for ensuring that our globally distributed systems, from cloud-scale orchestration to edge-device connectivity, operate with uncompromising reliability. You will redefine the Software Development Life Cycle (SDLC) through AI-forward tooling and own the End-to-End Quality of Service (QoS) for every service LVT delivers. This is a rare opportunity to shape the technical foundation of a rapidly scaling company. This role is based in Seattle, WA or American Fork, UT and reports directly to the CTO. ROLE RESPONSIBILITIES - Multi-Cloud Strategy & Scale: Architect and manage highly available, multi-region distributed systems across public cloud, ensuring the infrastructure can handle the massive data throughput of our global IoT sensor network. - Cellular Network & Connectivity Management: Expertise/familiarity with network protocols, high-availability systems and cost-effective data orchestration across distributed edge devices. - AI-Forward SDLC: Pioneer the integration of GenAI developer toolsets (e.g., automated code review, AI-augmented testing, and self-healing infra) to 10x developer productivity and streamline the path from code to production. - Developer Experience (DevEx): Own the "internal product" of engineering, building orchestration engines and tooling that allow our engineers to deploy complex, edge-to-cloud AI services with zero friction. - End-to-End Quality: Establish and monitor KPIs for system reliability and performance. You are accountable for the uptime, latency, and overall health of our production environments. - Security & Compliance Partnership: Work hand-in-hand with InfoSec and Compliance teams to ensure our infrastructure meets rigorous industry standards and ethical guidelines. - Infrastructure as Code (IaC) & Automation: Drive a culture of "automation-first," ensuring that every component of our cloud and edge-connectivity platform is predictable, extensible, and version-controlled. OUR IDEAL CANDIDATE - Deep-rooted background in the IoT space and understanding of the complexities of building infrastructure and pipelines that span from the cloud to thousands of edge devices (like NVIDIA Jetson). - 10+ years of engineering and engineering leadership experience with a proven track record of managing large-scale cloud operations in high-growth startup environments. - Well-versed in modern orchestration engines and have deep expertise in public cloud - Player/coach leadership style who can mentor high-performing teams, foster a culture of innovation, and align technical strategy with aggressive business goals while remaining technically hands-on when needed. - You can distill complex infrastructure challenges into clear roadmaps for stakeholders, including the executive team and board. - Experience working with InfoSec and Compliance teams to meet enterprise security standards - Experience driving developer productivity initiatives and building internal tooling/platforms - Strategic thinker who can balance technical excellence with business pragmatism and cost optimization COMPENSATION The beginning annual salary range for this role is $226,000.00 to $301,000.00 USD and is determined by location, job-related experience, and education/training. Your total earning potential is amplified by a bonus structure tied to meeting goals, and you will become an owner from day one through our employee equity program. BENEFITS We believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office. LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.