• Responsible for process development activities, providing support in the areas of change management, configuration management, process evaluation, and procurement, and providing training and mentorship to other lesser experienced personnel as required. • Become a GEH site subject matter expert in the procurement process from a CM perspective including review and management of engineering documentation that defines supplier requirements on a purchase order • Own CM and change control processes for specific procurement or project related activities; provide CM procurement consultation to site personnel • Support processing supplier documentation from the issuance of a purchase order until the documentation is submitted as a record in the GEH Records Repository • Perform Responsible Configuration Management (RCM) reviews of technical documentation ensuring that the documentation meets all the CM requirements for submittal • Build workflows, portals and guide the organization in digitizing processes and creating dashboards for displaying metrics using business provided tools • Become a subject matter expert as it related to the plant product structure within PLM • Support GEH and customer/external party interaction and maintain process-related collaboration sites using company provided tools • Develop in-depth knowledge of CM process and tools within assigned area of responsibility • Create, upload, and manage records in the product lifecycle management tool. • Support Engineering and Management in planning, assessment, reporting, and tracking activities and in preparation of presentations and reports • Ensure projects and assignments are implemented on time, with high quality, within budget, in accordance with approved policies, plans, or procedures • Utilize experience or expertise to solve problems, develop and execute objectives, and have the ability to effect short-term and some long-term business goals • Have a clear understanding and implementation of applicable nuclear regulations, industry standards, and company practices related to CM • Provide training and associated materials to others to support evolving CM processes, procedures, instructions, guides, and tools • Coordinate CM related activities with interfacing internal groups [e.g., other engineering teams, Project Management, Sourcing, Quality, Regulatory Affairs] as well as external organizations [e.g., parent company entities, partners, suppliers, regulators] • Perform as an individual contributor in a team environment to deliver on initiatives and activities related to CM as assigned in areas to include, requirements management, document management, records management, change management, and process improvement projects. • Support company initiatives – LEAN, continuous process improvement, digitization, cost-out and productivity programs, New Product Introduction, etc.

• Conducts component and system integration with overall new nuclear plant design • Manage interface between systems, components, and project/product management organizations • Perform identification of verification and validation (V&V) requirements at the plant, system, and component level • Develop and implement licensing and technical requirements along with the associated work processes for advanced work in new nuclear plants • Collaborate with other disciplines, project/product stakeholders, partner organizations and suppliers to advance plant conceptual and detailed design • Contribute strategy and policy development and ensure delivery within area of responsibility

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves helping software clients understand and solve technical issues related to Quest Analytics software. - Work with clients to understand their goals and needs with the Quest Analytics software - Identify solutions and provide clear and concise resolutions - Proactively contact current clients regarding updates and various other events and initiatives - Document software issues and communicate with appropriate stakeholders on how to replicate the findings - Clearly and thoroughly communicate and document any enhancement suggestions, performance challenges, bugs or issues in existing functionality with the cloud operations team - Work with teammates in a collaborative manner to understand current and historical support cases - Maintain a superior level of client service that EXCEEDS client expectations - Represent Quest Analytics in a friendly and professional manner while interacting with clients - Participate in the training and/or mentoring programs as assigned or required - Adhere to the Quest Analytics Values and support a positive company culture Qualifications - Associate's degree or 3 years of equivalent work experience required. Bachelor's degree preferred. - Experience with Microsoft Access or Excel. SQL experience a plus. - 2 yrs minimum experience with technical client support preferably at a Healthcare Software Company - Excellent analytical and demonstrated problem-solving skills both technically and functionally. - Proven ability to proactively and quickly grasp, distill, and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions - Communicate effectively, both verbally and written, with management, team members, and other departments - Self-motivated and innovative and can think outside the box - A passion for delivering great customer service to our clients - Able to work early or late schedule to meet client needs. Benefits - Workplace flexibility – you choose between remote, hybrid or in-office - Company paid employee medical, dental and vision - Competitive salary and success sharing bonus - Flexible vacation with no cap, plus sick time and holidays - An entrepreneurial culture that won’t limit you to a job description - Being listened to, valued, appreciated -- and having your contributions rewarded - Enjoying your work each day with a great group of people Company Description For more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.

• supporting configuration management related processes that comply with the GEH quality program and project delivery requirements in support of new commercial nuclear reactor projects and GEH Engineering Services • assisting in all areas of configuration management to include Requirements Management, Design Control, Document and Records Management, and Issue and Change Management • responsible for process development activities, providing support in the areas of change management, configuration management, process evaluation, and procurement, and providing training and mentorship to other lesser experienced personnel as required • participating in simplification initiatives and driving process improvements • becoming a GEH site subject matter expert in the procurement process from a CM perspective including review and management of engineering documentation that defines supplier requirements on a purchase order • owning CM and change control processes for specific procurement or project related activities; providing CM procurement consultation to site personnel • supporting processing supplier documentation from the issuance of a purchase order until the documentation is submitted as a record in the GEH Records Repository • performing Responsible Configuration Management (RCM) reviews of technical documentation ensuring that the documentation meets all the CM requirements for submittal • building workflows, portals and guiding the organization in digitizing processes and creating dashboards for displaying metrics using business provided tools • becoming a subject matter expert as it relates to the plant product structure within PLM • supporting GEH and customer/external party interaction and maintaining process-related collaboration sites using company provided tools • developing in-depth knowledge of CM process and tools within assigned area of responsibility • creating, uploading, and managing records in the product lifecycle management tool • supporting Engineering and Management in planning, assessment, reporting, and tracking activities and in preparation of presentations and reports • ensuring projects and assignments are implemented on time, with high quality, within budget, in accordance with approved policies, plans, or procedures • utilizing experience or expertise to solve problems, develop and execute objectives, and have the ability to effect short-term and some long-term business goals • having a clear understanding and implementation of applicable nuclear regulations, industry standards, and company practices related to CM • providing training and associated materials to others to support evolving CM processes, procedures, instructions, guides, and tools • coordinating CM related activities with interfacing internal groups [e.g., other engineering teams, Project Management, Sourcing, Quality, Regulatory Affairs] as well as external organizations [e.g., parent company entities, partners, suppliers, regulators] • performing as an individual contributor in a team environment to deliver on initiatives and activities related to CM as assigned in areas to include, requirements management, document management, records management, change management, and process improvement projects • supporting company initiatives – LEAN, continuous process improvement, digitization, cost-out and productivity programs, New Product Introduction