Folio

• Own the Folio Buy workflow end-to-end. Map the current process, identify bottlenecks, and maintain a clear view of where time and effort are spent. • Prioritize and scope product improvements. Cut through the noise of pain points and feature requests to define P0/P1/P2 improvements to the setup experience, especially toward a simpler onboarding path. • Partner with operations & engineering. Work closely with the team doing setups day-to-day to close the loop on what's working, what's breaking, and where customers and suppliers get stuck. • Build programmatic monitoring and tooling. Write code (or vibe code) to operationalize manual work: automate repetitive steps, build monitoring dashboards, and create tools that give the team visibility into setup health. • Design and improve internal processes. Build better playbooks, templates, and admin workflows that reduce manual effort, from supplier account setup sheets to bulk import flows. • Support some business development work to enable improvements in the customer experience.

• Drive end-to-end implementations and solutions for hotel partners • Own the customer technical journey from discovery to deployment • Build scalable integration frameworks • Enable rapid onboarding by identifying implementation patterns • Shape the product roadmap through direct customer insights • Develop strategic partnerships with sales and go-to-market teams

• Folio is the official purchasing technology provider for the AAHOA Marketplace, serving 20,000+ hotel owners across the country. • We're looking for a Partnerships Manager to be the face of Folio within the AAHOA ecosystem: owning the on-the-ground relationship, driving co-marketing execution, and helping grow marketplace adoption across the membership. • This is a high-visibility, high-autonomy role. • You'll be traveling a significant amount, at AAHOA conferences, regional events, town halls, and golf tournaments building relationships with hotel owners, AAHOA leadership, and supplier partners. • Between events, you'll coordinate co-branded campaigns, track & work on hitting adoption milestones, and work cross-functionally with our product and operations teams to support AAHOA member needs. • You'll be measured on the health and growth of the AAHOA partnership -- member adoption, marketplace engagement, and the strength of the relationships you build across the ecosystem.

• You want to be early. You like being close to the product, the customer, and the messiness of figuring things out. • You enjoy turning sharp customer insight into positioning that actually changes behavior. • You care about story-telling. You want to build narratives from launches and words to be thoughtful and useful, not generic or AI slop. • You’re energized by hospitality. Hotels are complex, human, and operationally intense. That makes the work interesting, particularly in an age of AI. • You want real ownership. If something ships poorly, you fix it. If something lands well, you know exactly why.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves product marketing in a high-growth environment, focusing on customer insights and storytelling. - Be early and close to the product and customer - Turn customer insights into impactful positioning - Build thoughtful narratives from launches - Take ownership of product outcomes - Engage in the complexities of the hospitality industry Qualifications - 5–7 years of experience in product marketing, preferably in B2B SaaS or complex marketplaces - Ability to explain technical or operational products simply - Experience owning messaging and positioning in partnership with product, sales, and leadership - Experience leading go-to-market strategies for real products - Comfortable with customer calls, sales calls, demos, and win-loss analysis - Hands-on approach to writing and building presentations - Bonus: Experience in hospitality, travel, fintech, or vertical SaaS Requirements - Ability to scope launches, make tradeoffs, and measure impact post-launch - Willingness to engage in various roles beyond product marketing - Proficiency in collaborating with design and other teams Benefits - Remote-first work environment with in-person team gatherings - Opportunities for frequent travel to meet customers at conferences and events - Collaborative work culture with daily stand-up meetings What we value - Craft: Pride in work and execution at a steady pace - Optimism: Belief in possibilities through hustle and grit - Ownership: Shared responsibility for collective creations - Hospitality: Bringing a culture of service to our teamwork

• Come build the integrations that power agentic B2B commerce in hospitality, starting with suppliers • You’re someone who has worked on early-stage teams, perhaps even as a founder, and love wearing multiple hats (to a healthy extent). • You've seen products come to life from just a spark of an idea, and even if things don't quite pan out, you're motivated by the process of making something from nothing. • You want to work on software that has real, tangible value to deliver to the people who need it, even if the solution can be basic or 'unsexy' sometimes. • You're an expert at prioritization and time management who can gracefully adapt to new facts on the fly as you make tradeoffs between customer and business needs. • You're focused on quality, not quantity. You can distill complex systems in the service of building reliable, maintainable infrastructure that others depend on.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Come build the integrations that power agentic B2B commerce in hospitality, starting with suppliers. - You’re someone who has worked on early-stage teams, perhaps even as a founder, and love wearing multiple hats (to a healthy extent). - You've seen products come to life from just a spark of an idea, and even if things don't quite pan out, you're motivated by the process of making something from nothing. - You want to work on software that has real, tangible value to deliver to the people who need it, even if the solution can be basic or 'unsexy' sometimes. - You're an expert at prioritization and time management who can gracefully adapt to new facts on the fly as you make tradeoffs between customer and business needs. - You're focused on quality, not quantity. You can distill complex systems in the service of building reliable, maintainable infrastructure that others depend on. Qualifications - You have 3+ years of hands-on experience as a contributor to teams that have proved they can ship great products. - You have deep experience building and maintaining web automation systems — whether browser-based scraping, headless automation, or programmatic interaction with third-party supplier websites. - You think in frameworks, not one-offs. You've built shared infrastructure that makes it easier and faster to add new integrations, and you take pride in the abstractions you create. - You have strong experience with observability and monitoring — you instrument your systems proactively, set up alerting, and treat reliability as a first-class concern. - You're comfortable with Node.js and TypeScript, and have a solid grasp of the broader web platform — HTTP, browser internals, async patterns, and the quirks that come with automating real-world websites at scale. - You have solid object-oriented design and programming skills with experience architecting solutions for complex, distributed, or failure-prone systems. - You try to give back to the development community as a contributor to Open Source Software projects or other pro-bono avenues. Company Description Folio is a Ruby on Rails app with Typescript Node.js automations deployed to AWS. - Our engineering team meets daily for standup (except Friday) and otherwise keep meetings to a minimum. - We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners. - For the most part, we rely on Google Meet, GitHub, Linear, Notion, and Slack to make decisions and get things done day-to-day. What we value - Craft: We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace. - Optimism: We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit. - Ownership: We love making things better and have a strong sense of shared responsibility over everything we create together. - Hospitality: The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.

Come build the rails of B2B commerce in hospitality, starting with hotels What excites you You’re someone who has worked on early-stage teams, perhaps even as a founder, and love wearing multiple hats (to a healthy extent). You've seen products come to life from just a spark of an idea, and even if things don't quite pan out, you're motivated by the process of making something from nothing. You want to work on software that has real, tangible value to deliver to the people who need it, even if the solution can be basic or 'unsexy' sometimes. You're an expert at prioritization and time management who can gracefully adapt to new facts on the fly as you make tradeoffs between customer and business needs. You're focused on quality, not quantity. You can distill complex systems in the service of building delightful yet powerful applications. What excites us You have 8+ years of hands-on experience as a senior contributor to teams that have proved they can ship great products. You're a backend specialist with deep expertise in server-side technologies (Ruby on Rails / Node.js / Postgres) and API design. You have solid object-oriented design and programming skills with experience architecting solutions for complex data-intensive systems. You have hands-on experience with DevOps practices, infrastructure automation, and cloud deployment (AWS, Docker, CI/CD pipelines) You understand system scalability, performance optimization, monitoring, and have experience with infrastructure as code (Terraform). You have experience building software that enables money movement with a penchant for digitizing historically paper-based processes. You have experience with data modeling, database optimization, and ensuring data integrity in financial systems. You have experience building and maintaining search infrastructure, ideally with Elasticsearch or similar technologies. You try to give back to the development community as a contributor to Open Source Software projects or other pro-bono avenues. Working at Folio Folio is a Ruby on Rails app with Typescript Node.js automations and Elasticsearch deployed to AWS. Our engineering team meets daily for standup (except Friday) and otherwise keep meetings to a minimum. We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners. For the most part, we rely on Google Meet, GitHub, Linear, Notion, and Slack to make decisions and get things done day-to-day. What we value Craft . We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace. Optimism. We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit. Ownership. We love making things better and have a strong sense of shared responsibility over everything we create together. Hospitality. The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.