Quest Analytics

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves helping software clients understand and solve technical issues related to Quest Analytics software. - Work with clients to understand their goals and needs with the Quest Analytics software - Identify solutions and provide clear and concise resolutions - Proactively contact current clients regarding updates and various other events and initiatives - Document software issues and communicate with appropriate stakeholders on how to replicate the findings - Clearly and thoroughly communicate and document any enhancement suggestions, performance challenges, bugs or issues in existing functionality with the cloud operations team - Work with teammates in a collaborative manner to understand current and historical support cases - Maintain a superior level of client service that EXCEEDS client expectations - Represent Quest Analytics in a friendly and professional manner while interacting with clients - Participate in the training and/or mentoring programs as assigned or required - Adhere to the Quest Analytics Values and support a positive company culture Qualifications - Associate's degree or 3 years of equivalent work experience required. Bachelor's degree preferred. - Experience with Microsoft Access or Excel. SQL experience a plus. - 2 yrs minimum experience with technical client support preferably at a Healthcare Software Company - Excellent analytical and demonstrated problem-solving skills both technically and functionally. - Proven ability to proactively and quickly grasp, distill, and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions - Communicate effectively, both verbally and written, with management, team members, and other departments - Self-motivated and innovative and can think outside the box - A passion for delivering great customer service to our clients - Able to work early or late schedule to meet client needs. Benefits - Workplace flexibility – you choose between remote, hybrid or in-office - Company paid employee medical, dental and vision - Competitive salary and success sharing bonus - Flexible vacation with no cap, plus sick time and holidays - An entrepreneurial culture that won’t limit you to a job description - Being listened to, valued, appreciated -- and having your contributions rewarded - Enjoying your work each day with a great group of people Company Description For more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.

Your Quest: Help make a big difference in healthcare access At Quest Analytics our team members can fulfill their quest to work in an innovative, collaborative, challenging and flexible environment supportive of personal growth every day. The team is driven to make healthcare more accessible for all Americans. We’re looking for a dedicated full-time Client Support Analyst to join our team at our Corporate Headquarters in the Kansas City area. This is a multi-faceted role and we need someone who enjoys helping software clients understand and solve technical issues. The mission of the Client Support Analyst is to serve as the customer point of contact for product software questions and learning about Quest Analytics software and to offer a customer service experience that is second to none. The Client Support Analyst is responsible for onboarding our new clients with successful software training and offering continued software support via phone, email, and proactive client outreach. #LI-Remote What you'll do: - Work with clients to understand their goals and needs with the Quest Analytics software - Identify solutions and provide clear and concise resolutions - Proactively contact current clients regarding updates and various other events and initiatives - Document software issues and communicate with appropriate stakeholders on how to replicate the findings - Clearly and thoroughly communicate and document any enhancement suggestions, performance challenges, bugs or issues in existing functionality with the cloud operations team - Work with teammates in a collaborative manner to understand current and historical support cases - Maintain a superior level of client service that EXCEEDS client expectations - Represent Quest Analytics in a friendly and professional manner while interacting with clients - Participate in the training and/or mentoring programs as assigned or required - Adheres to the Quest Analytics Values and supports a positive company culture What it requires: - Associate's degree or 3 years of equivalent work experience required. Bachelor's degree preferred. - Experience with Microsoft Access or Excel. SQL experience a plus. - 2 yrs minimum experience with technical client support preferably at a Healthcare Software Company - Excellent analytical and demonstrated problem-solving skills both technically and functionally. - Proven ability to proactively and quickly grasp, distill, and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions - Communicate effectively, both verbally and written, with management, team members, and other departments - Self-motivated and innovative and can think outside the box - A passion for delivering great customer service to our clients - Able to work early or late schedule to meet client needs. We are not currently engaging with outside agencies on this role. What you’ll appreciate: •Workplace flexibility – you choose between remote, hybrid or in-office •Company paid employee medical, dental and vision •Competitive salary and success sharing bonus •Flexible vacation with no cap, plus sick time and holidays •An entrepreneurial culture that won’t limit you to a job description •Being listened to, valued, appreciated -- and having your contributions rewarded •Enjoying your work each day with a great group of people Apply TODAY! careers.questanalytics.com About Quest Analytics For more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here. Visa sponsorship is not available at this time. Preferred work locations are within one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois (outside of Chicago proper), Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, or Wyoming. Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence hr@questanalytics.com NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time. Any job posting displayed on websites other than questanalytics.com or jobs.lever.co/questanalytics/ may be out of date, inaccurate and unavailable

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Quest Analytics Sales Development Representative, you will help turn leads into qualified opportunities by partnering with marketing and sales to create and execute on inbound lead generation campaigns. This position requires: - List and task management - Appointment setting (email and phone calling) - Lead qualification - Consultative selling skills - Tight collaboration with Sales Reps to generate new opportunities The Sales Development Representative will be expected to report on sales & marketing activity and stay thoroughly informed on our products. We’re looking for a collaborative and energetic individual who can positively contribute to the sales and marketing teams, work in a dynamic environment, deliver messaging and campaign feedback to the organization, and work proactively to drive overall marketing campaign & sales performance. What you'll do: - Develop opportunities for the sales team from prospecting and marketing-generated leads - Set appointments with prospects via phone and email with high attention to detail - Consistently achieve qualified sales appointment quotas to support revenue objectives - Develop and execute a strong prospecting plan of attack, including email and call scripts - Track all relevant qualification and lead management activity using Salesforce - Quickly learn Quest Analytics’ products, effectively communicate the value propositions and be able to react to objections and competitive questions - Disseminate opportunities to appropriate Sales Reps, educating reps as necessary about lead activity, history, and overall opportunity - Work with cross-departmental teams to maintain and manage campaign lead lists as well as constantly update and purify customer records Qualifications - Bachelor's degree in business, marketing or related field, or 5 years of experience in lieu of the degree - Minimum 3 years work experience required in: healthcare and/or sales/marketing - Professional experience in healthcare and/or B2B SaaS sales organization is a plus - Experience using Salesforce (or equivalent CRM) is a plus - Excellent troubleshooting, listening and problem-solving skills - Able to work in a fast-paced deadline-oriented environment Benefits - Workplace flexibility – you choose between remote, hybrid or in-office - Company paid employee medical, dental and vision - Competitive salary and success sharing bonus - Flexible vacation with no cap, plus sick time and holidays - An entrepreneurial culture that won’t limit you to a job description - Being listened to, valued, appreciated -- and having your contributions rewarded - Enjoying your work each day with a great group of people Company Description For more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Network Analytics Leader is responsible for aligning, directing, and overseeing the delivery of high-quality data, analytics, and insights that support Quest Analytics’ strategic objectives and meet the operational and strategic needs of health plan and provider clients. This role owns the analytic methodology, data integrity, feasibility assessment, and execution of analytics solutions across the organization. This role serves as the primary analytics partner to Product, Sales, Client Services, and Network teams, ensuring that analytics efforts are prioritized appropriately, delivered with rigor, and governed consistently. In addition to hands-on analytic leadership, this role is responsible for managing, coaching, and mentoring junior, senior, and team lead analysts, fostering strong analytical standards, professional development, and a culture of accountability and collaboration. What you'll do: - Serve as the primary analytics point of contact to gather, interpret, and refine analytic needs from clients, Sales, Product, Client Services, and internal stakeholders. - Act as a principal liaison to data governance, reporting, and analytics platform teams to ensure alignment and consistency. - Participate in client conversations and internal planning meetings to ensure analytics outputs directly support strategic and operational decision-making. - Translate complex client questions into clear analytic problem statements, methodologies, and actionable insights. - Own the delivery of high-quality analytics, dashboards, and insights that are accurate, consistent, scalable, and actionable. - Establish and enforce standards for analytic rigor, data visualization, storytelling, and executive-level communication. - Develop and maintain rigorous quality assurance processes to ensure analytic integrity across all deliverables. - Ensure data integrity, availability, and consistency across real-time, historical, trended, and predictive analytics. - Proactively identify data quality risks and opportunities for enhancement and drive remediation efforts. - Partner with Product teams to support early-stage product concepts by assessing data availability, analytic feasibility, and methodological soundness. - Serve as the analytics owner for feasibility reviews of product concepts prior to prototyping and development. - Support product discovery and innovation efforts with analytic expertise while maintaining analytic governance and standards. - Collaborate with Product leadership to align analytic capacity and priorities with innovation initiatives and client commitments. - Own analytic methodology, definitions, and governance for metrics, measures, and reporting frameworks across the organization. - Serve as the final analytic governance body for new measures or indicators introduced through innovation or client-driven requests. - Partner with Product and leadership teams to jointly prioritize analytics work, balancing innovation support with core client deliverables. - Maintain a clear, documented backlog of analytics initiatives and support transparent prioritization decisions. - Create and present executive-level summaries and presentations for senior leadership and clients. - Synthesize complex analyses into compelling narratives that inform strategy, investment decisions, and operational actions. - Influence cross-functional leaders through data-driven insights and clear recommendations. Qualifications - Master’s degree in information systems, Public Health, Business, or a healthcare-related field preferred. - 7+ years of progressive experience in healthcare analytics, preferably within payer or provider environments. - Deep understanding of payer business models, provider networks, and healthcare analytics. - Demonstrated experience leading and managing analytics teams across multiple levels. - Strong experience with payer and provider data, performance measures, and network analytics. - Expertise in data visualization, analytics platforms, and business intelligence tools. - Proven ability to translate business objectives into analytic strategies and deliverables. - Experience working in cloud-based analytics environments and modern data platforms preferred. - Familiarity with data governance, metric standardization, and enterprise analytics frameworks preferred. - Exceptional written and verbal communication skills, particularly with non-technical and executive audiences. - Strong organizational skills with the ability to manage multiple priorities and complex initiatives simultaneously. - Experience using two or more of the following technologies: Databricks, Snowflake, SQL, Python, Expert level Excel. Benefits - Workplace flexibility – you choose between remote, hybrid or in-office. - Company paid employee medical, dental and vision. - Competitive salary and success sharing bonus. - Flexible vacation with no cap, plus sick time and holidays. - An entrepreneurial culture that won’t limit you to a job description. - Being listened to, valued, appreciated -- and having your contributions rewarded. - Enjoying your work each day with a great group of people. Company Description For more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Software Architect, you will play a critical role in shaping the technical direction of our platforms. This position is responsible for designing scalable, maintainable, and high-performing solutions that align with product goals and long-term business strategy. - Design, develop, and maintain scalable, reliable, and secure software solutions. - Write clean, maintainable, and efficient code while reviewing contributions from other developers to ensure quality. - Analyze complex technical challenges, provide innovative solutions, and optimize performance. - Communicate effectively with technical and non-technical stakeholders at all levels. - Manage work independently while meeting tight deadlines in a fast-paced environment. - Participate in the training and/or mentoring programs as assigned or required. - Adhere to the Quest Analytics Values and support a positive company culture. - Respond to the needs and requests of clients and Quest Analytics management and staff in a professional and expedient manner. - Other Duties As Assigned Qualifications - Bachelor's or master's degree in computer science, software engineering, or a related field. - 7+ years of professional experience in software engineering, preferably at a healthcare SaaS environment. - 3+ Years of experience leading engineering projects or teams. - Worked previously in an Agile, product-focused, and deadline-driven environment. - Understanding of modern software development practices, including Agile, CI/CD pipelines, and unit testing (preferably XUnit). - C#, including asynchronous, parallel programming, and optimization. - Deep expertise in cloud development and event-driven architecture (Azure preferred). - ORM (preferably Dapper or Entity Framework) implementation/usage experience. - REST APIs development (designing, building, consuming) experience. - HTML, CSS, JS frameworks (preferably React) implementation experience. - Experience with high-volume data processing in multi-tenant, client-facing environments. - Performance optimizations in SQL Server (or other relational database) with large data volumes, including indexing and query plans. - Experience leveraging AI tools (Claude preferred) throughout the SDLC preferred but not required. - Experience with modern data platforms (Azure Data Factory, Snowflake, Databricks, etc.) preferred but not required. - Self-motivated and able to work in a fast-paced, deadline-oriented environment. - Excellent troubleshooting, listening, and problem-solving skills. - Proven ability to solve complex issues. - Customer focused. - Works well in a team environment. Benefits - Workplace flexibility – you choose between remote, hybrid or in-office. - Company paid employee medical, dental and vision. - Competitive salary and success sharing bonus. - Flexible vacation with no cap, plus sick time and holidays. - An entrepreneurial culture that won’t limit you to a job description. - Being listened to, valued, appreciated -- and having your contributions rewarded. - Enjoying your work each day with a great group of people. Company Description For more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.