Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary Gainwell is a leader in providing technology and business solutions to health and human services clients. Our solutions are enterprise-grade offerings that are configured for our clients’ business needs, including operation within their IT and workflow environments. The role requires working collaboratively with the senior leadership team across Gainwell—you will support state procurement with industry-leading technology and business solutions in the health and human service market. This fast-paced role is part of our growing Data & Analytics team and involves extensive interaction with product, engineering, sales, and delivery teams, as well as client personnel. Gainwell provides solutions in the following areas. (Representative products included.) - Medicaid Management: Claims, Encounters, Financials; Provider, Managed Care, Value-Based Care - Human Services and Public Health: Integrated Eligibility and Enrollment, Immunization, WIC (Women, Infants, and Children), Early Intervention, Federal and State Exchange/Retiree Solutions, - Pharmacy Solutions: Point-of-Sale Claims, Preferred Drug List Management, Drug Utilization Review - Systems Integration and Interoperability: SI Platform, FHIR, EDI Interoperability - Analytics: Enterprise Data Warehouse, Program Insights and Dashboards (NASPO, HEDIS), Benchmarking - Cost Containment: Coordination of Benefits, Payment Integrity - Care Quality: Care Management (including Utilization Management), Fraud Capture, Behavioral Health Solutions Your role in our mission - Become a respected subject matter expert in one of Gainwell’s key solutions areas. Perform demonstrations and discuss product strategy and roadmaps in the context of market, technology and regulatory trends. - Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development - Drive and coordinate a clear articulation of client requirements, as well as appropriate dependencies - Participate in solution selling activities to ensure that marketing plans align with sales and launch plans, including contributing to actual content development for specific client responses - Drive client-specific solution architecture, solution development, and communication in a complex IT environment of Gainwell and non-Gainwell technologies. What we're looking for - Bachelor’s degree in business administration, computer science, information technology or related field preferred - Nine or more years of business solutions experience, in one of Gainwell’s Solution Areas listed earlier. - Creative thinking, problem solving, planning, time-management, communication, and organization skills to balance and prioritize work - Strong Medicaid and/or Public Sector experience What you should expect in this role - Remote work environment - Opportunities to travel through your work The deadline to submit applications for this posting is January 30, 2026. The pay range for this position is $150,000.00 - $190,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone. Note: This is a fixed-term position As a Senior Customer Solution Advisor, your purpose is to serve as a key expert and mentor within the On-Demand Customer Success team, committed to restoring stability and confidence for customers experiencing high-impact challenges. You will own and lead high-impact, time-bound engagements with customers facing high ticket volumes, degraded support experiences, adoption barriers, or other escalated needs. Combining your advanced technical expertise, customer intuition, and a solution-oriented mindset, you will resolve issues quickly, restore trust, and leave the customer in a better, more successful state As a Senior Customer Solutions Advisor, you will: - Own and Lead Complex Customer Engagements: Take full ownership of high-impact, time-bound engagements aimed at stabilizing customer accounts. This involves not only implementing changes but also applying advanced troubleshooting to diagnose complex problems through the lens of the customer's unique business process - Proactive Customer Advocacy and Partnership: Serve as the direct liaison for customers, building rapport and trust. You will move beyond reactive problem-solving to proactively identify and address risks using customer health data to prevent escalations and strategically rebuild partnerships where needed - Team Mentorship and Knowledge Elevation: Act as a mentor for peers, providing tactical guidance and transferring knowledge to help other team members execute their roles more effectively. You are expected to proactively coach colleagues through complex challenges to improve overall team performance - Strategic Solution Design: Go beyond documenting issues to propose multiple viable solutions that address a customer's core business challenges. Leveraging your advanced troubleshooting skills, your responsibility is to analyze complex problems through the lens of the customer's unique business process. You will then present well-reasoned options to the Solution Architect for decision and design - Champion Bullhorn One Best Practices: Serve as a subject matter expert on Bullhorn One, proactively guiding customers to adopt standard workflows and industry best practices to ensure long-term solution health. - Drive Measurable Outcomes Through Insightful Reporting: Provide regular updates on customer progress and track deliverables to ensure successful outcomes. For a Senior CSA, this includes the ability to synthesize data into a cohesive narrative that provides insights for both internal and external stakeholders with minimal guidance - Internal Program Ownership: Evolve from a feedback contributor to an initiative owner. You will take full ownership of internal business improvement initiatives, from defining the scope and requirements to delivering a measurable outcome that enhances team processes or customer experience As a Senior Customer Solutions Advisor, you'll bring: - 3-5 years of professional experience in a customer-facing technical role such as customer success, technical support, or consulting. - Demonstrated experience in solving complex technical problems and driving results quickly using a proactive, hands-on approach - Proven ability to manage multiple, high-impact priorities and work independently in a fast-paced, dynamic environment - Experience working cross-functionally and influencing internal teams without direct authority to achieve customer outcomes The annual base salary range for this position is $87,079 - $114,291. In addition, this role is eligible for an annual target bonus & a comprehensive benefits package. Compensation and Transparency Statement The posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request. What we offer... - Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more - Unlimited Planned Paid Time Off - Global Mental Health Support - On-Demand Learning & Development - Quarterly paid volunteer days - Lucrative Employee Referral Program (eligible for prior to your first day) - Company-wide mentor program Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.

• Build deep, ongoing relationships with customers to understand their evolving business challenges, goals, and GTM strategies. • Translate customer problems into clearly scoped internal projects, partnering with Product, Engineering, and Data teams to drive solutions. • Act as the customer's strategic advocate internally — ensuring their needs shape our roadmap and priorities. • Develop and present recommendations to customer stakeholders, framing insights in terms of business outcomes and value realization. • Identify opportunities to expand customer usage and deepen platform adoption based on their evolving needs. • Collaborate with Account Management and Data teams to ensure continuity from launch through long-term engagement. • Bring a consulting mindset to ambiguous problems — structure the question, gather the right inputs, and deliver a clear recommendation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves planning, developing, and implementing an effective instructional program within a fully virtual environment. - Maximize student achievement for those participating in the MVLE hybrid solution. - Utilize research findings, time, digital space, available technology, and community resources effectively. Qualifications - Bachelor's Degree, with appropriate state certification for subject and level assigned - ESL (English as a Second Language) Supplemental Certification preferred - Special Education (SPED) Certification preferred - Successful experience (five or more years) as a teacher in the assigned core curricular area - Demonstrate cognitive understanding of the subject matter and pedagogical skills for remote delivery - Ability to implement IEP and 504 accommodations within a virtual learning platform - Knowledge of English Language Learner (ELL) strategies for digital and asynchronous instruction - Proficiency in the district's approved virtual learning program, such as Edmentum, and communication tools like Google Meet - Exhibit excellent public relations and interpersonal skills with students and parents in a non-traditional setting Requirements - Plan and provide appropriate learning experiences virtually - Actively monitor student pacing and performance data within Edmentum - Conduct virtual office hours and scheduled remote check-ins - Work closely with campus-based staff to align on-campus and virtual progress - Maintain accurate records as required by law, district policy, and administrative regulation - Establish and maintain professional digital communication with students and parents - Identify special needs of students and seek assistance as needed - Attend all required campus and district staff meetings virtually - Maintain a professional remote workspace that reflects MISD standards - Perform other duties as assigned Company Description