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Case Manager, Business Operations
Location
Kentucky
Posted
88 days ago
Salary
0
Seniority
Senior
Job Description
Case Manager, Business Operations
Xometry
• Take actions to improve on time delivery, quality, and customer satisfaction • Track and monitor the progress of numerous customer orders and partner jobs • Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates • Apply first hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time • Understand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions • Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases • Manage customer complaints that result in replacements for returned products • Report out on status, risk, and efforts to recover troubled orders and jobs
Job Requirements
- Prior project management, supply chain, and customer service experience required
- A minimum of 3 years of related experience, preferably in manufacturing or operations
- Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
- Capable of performing root cause analysis and identifying solutions to complex problems
- A self-starter, who can work independently, and can drive actions to completion
- Strong organizational skills and the ability to work in a dynamic environment
- Able to multitask, meet deadlines and support all supplier quality field activities
- Strong communication skills (both oral and written) + ability to manage up and to the side.
Benefits
- Health insurance
- Competitive salary
- Flexible working hours
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