• Conducts analysis from the field infection prevention team, creates reports, informational decks, and presents them accordingly. • Manage processes and timelines to achieve specific project objectives. • Act as infection management subject matter expert: Identifies and develops necessary training. • Provides education to stakeholders and field partners. • Manages infection management field and village resources. • Works with stakeholders to create initiatives and roll-out plans and evaluate adoption through defined measures of success. • Drives the infection prevention team’s quality and performance initiatives. • Coordinates and manages meetings and communications between the field infection prevention and the village infection management. • Supports pilot initiatives as needed. • Establishes necessary workgroups for infection management initiatives. • Acts as an infection management representative across village workgroups.

• Design and optimize escalatory frameworks and SOPs. • Develop data-driven mechanisms to analyze Second-Level Responses. • Build structured reporting suites to track performance. • Define and lead solution ideation for key stakeholders. • Own the definition and maintenance of business performance KPIs. • Scope and validate untapped B2B programs through ROI analysis. • Deepen internal and external partnerships.

• Serves as the primary point of contact between the company and its customers. • Oversight of overall Account Health Activities • Both verbal and written communication are essential for building relationships and conveying information effectively. • Effective management of: quoting based on pricing strategy; profile lifecycle; process code application; AR status; contract, pricing and addendum lifecycles; works with sales and material management to obtain price quote from suppliers; schedules services internally & works with the Program Manager, Direct Shipments for 3rd party transactions; validates shipment details; obtains signed shipping documents and weight tickets; uploads collected job sheets in IDP as needed; reconciles project/shipment invoice volumes and offspecs; works with billing to ensure real time accurate customer invoicing. • Provides concierge desk service as single point of contact for national broker partners. • Provides business review data and presentations for CX leadership in person or virtually as appropriate. • Communicate and coordinate with internal teams (Customer Experience Account Managers, Field Technicians/Operations, Compliance, and/or Sales, regarding service requirements, modifications or issues with the service needs of customers. • Strives to troubleshoot credit and rebill trends to continuously improve toward the perfect invoice. Ensures appropriate fixes have been made and measures change adoption for book of business. • Quotes as needed for new business based on existing customer contract pricing. • Supports Customer Experience Specialists to ensure order management delivers desired outcomes to meet customer SLAs for ongoing direct shipments. • Maintaining clear and consistent communication with customers, both internally and externally. • Developing and implementing account plans to meet customer needs and objectives. • Resolving customer issues and complaints in a timely and effective manner. • Ability to manage multiple tasks and projects simultaneously. • Tracking customer satisfaction, monitoring account performance, and preparing reports. • Provides internal reports on the progress of a customer to improve performance and reach targets. • Confirms waste disposal and other service processes are prepared to meet internal and governing agency requirements and maintain a high level of quality. • Ability to prioritize customer needs and provide excellent service. • Perform other reasonably related tasks assigned by management. • Lead team huddles and meeting as requested. • Train and mentor new Customer Experience Program Managers, Customer Experience Account Managers and Customer Experience Specialists. • Serve as a Subject Matter Expert (SME) by team for answering questions and gathering feedback specific to areas managed and internal processes. • Proven ability to lead projects and initiatives, foster process improvement opportunities, execute implementation and training.

Environmental Science Associates (ESA) is a 100% employee-owned environmental consulting firm. We plan, design, permit, mitigate, and restore for projects across our communities, infrastructure systems, open spaces, and wildlands. We are 50 years strong in 21 offices across California, the Pacific Northwest, and the Southeastern United States. ESA is seeking an Aviation Planner with 5+ years experience support a growing portfolio of aviation planning and environmental projects.  This is an exempt, full-time, salary role.  Preference will be given to candidates who can work a hybrid office schedule from one of ESA’s Florida offices, Tampa preferred. Qualified remote candidates will also be considered.  This role will involve travel for client visits, projects, and in-person team collaboration as needed. Remote candidates must be located in one of the following States: Alaska, California, Colorado, Maine, New York, Oregon, Washington, Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Louisiana, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Washington D.C., Wisconsin.   Who You Are  The ideal candidate has 5+ years of experience. You are an airport planner with experience in the aviation industry with the following core competencies: - Technical expertise: Knowledgeable in airport design, airspace, land use, and environmental regulations, processes, and principles. Engages in continual learning to expand technical expertise. - Communications: Solid writing skills and effective oral presentation skills, and attentive listening capability. Able to prepare clear, concise, well-supported planning documents and technical reports. Proactive and highly responsive. - Leadership: Able to contribute constructively to project solutions, follow through on assignments, and learn from constructive feedback. Takes initiative to develop technical, marketing, and management skills. - Project Delivery/Financial Management: Able to complete project assignments on time and within budget. Performs all project management duties. Self-motivated and able to work on multiple task assignments simultaneously and prioritize based on project/schedule needs. - Client Engagement: Ability to interact directly with clients and other team members and foster strong relationships. - Winning Work: Able to assist and support marketing pursuits by contributing to proposals, project information, resumes, and other marketing materials. - Innovation: Interest in working with emerging aviation technologies and bringing creative project solutions to clients.   Minimum Qualifications and Experience - Bachelor’s degree with major course work in aviation planning, aviation management, or related field. - Familiarity and interest in the aviation industry with a desire to learn and grow in the aviation industry. - Academic knowledge of analytical techniques and related tools including statistical, spreadsheet, database, simulation, and spatial/graphical analysis applications. - Academic knowledge of federal regulations, Federal Aviation Administration (FAA) Advisory Circulars, and FAA Orders that apply to airport planning. - Knowledge of effective writing techniques, ability to prepare written documents as directed. - Able to verbally communicate basic planning information, including rules, policies and procedures to individuals and small groups. - Proficient in the use of relevant software applications, which at a minimum include Microsoft Office (Word, Excel, and PowerPoint), AutoCAD applications, and ESRI ArcGIS. - Able to pass a 10-year background check for project-based assignments. - Able to travel periodically to project sites and to attend corporate and industry meetings. - Strong preference given to candidates with previous working experience with business development & client relations   What You Will Do for ESA   This role includes performing, with limited supervision, various aviation projects in partnership with a team of planners and environmentalists to assist on a variety of assignments which may include airport master plans, airport layout plans, site selection studies, obstruction analysis, forecasting, environmental evaluations, noise analyses, resiliency/sustainability evaluations, and other aviation planning tasks. Responsibilities of this position include, but are not limited to: - Performs research, gathers data, and conducts surveys in support of airport studies. Collects raw data and organizes in a form ready for analysis. - Conducts research for and prepares entire sections of analyses and/or reports for projects. - As part of a team, interprets and applies applicable land use and environmental regulations, ordinances, and codes. Assists with updating and reviewing documents. - Conducts technical analysis and prepares plans for airfield, airspace, terminal, or ground transportation facilities. - Prepares written reports, maps, working papers, and correspondence for aviation planning projects. - Prepares for, and participates in, client and stakeholder meetings (e.g., advisory committees, technical working groups, public workshops). - Participates in industry events and actively supports committee activities. - Conducts project administration and management tasks. - Performs other related duties as required. - Other ad hoc tasks as needed   What’s Special About ESA  Joining ESA means becoming part of an industry leading team of employee owners who contribute to outstanding projects, improve environmental stewardship, and advance a more sustainable and resilient future for our communities and wild places.  At ESA, we provide benefits such as medical, dental, and vision insurance (paid at 70% for you AND your family), annual allocations of company shares through our Employee Stock Ownership Plan (ESOP), a 401(k) plan with company match, annual performance-based bonuses, and paid vacation, sick leave, and holidays.  We also provide specific programs whether you want to further your technical expertise, sharpen your business acumen, or help lead the next generation of employee-owners. We want to support you in reaching your career goals through tuition reimbursement, professional development bonuses, and attendance at conferences.    What’s Special About Our Airports Team Our Airports Practice is a nationally focused group of aviation planning and environmental specialists supporting complex, high-profile projects across the country. We work as an integrated, multidisciplinary team and place a strong emphasis on collaboration, innovation, and cross-disciplinary coordination. Our clients span the public and private sectors and include airports, airlines, air cargo operators, private developers, state departments of transportation, and the FAA. To read about some of our exciting projects check out these links: Professional Services for the Florida Department of Transportation’s Aviation Office, Southwest Florida International Airport (RSW) Master Plan Update, and Lakeland Linder International Airport. Who We Are  We are a 100% employee-owned environmental consulting firm who values diversity and inclusion and celebrate the differences that make each of us unique. Our culture is built on mutual respect, recognizing that our variety of backgrounds, experiences, and perspectives leads to better solutions, which fosters our continued success for our employee-owners and clients.  In accordance with ESA’s duty and responsibility to provide and maintain a safe workplace that is free of known hazards and to minimize the exposure to potential hazards, any employee who works from an ESA office or conducts any other in-person ESA work-related activity is required to submit their proof of vaccination status or have received an approved exemption and accommodation in states which this applies.  If you are an applicant with a disability that requires a reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact our Human Resources Department via email: humanresources@esassoc.com for assistance.  Please include the following in your message so we can promptly address your request: - Full name - The best method to contact you (phone number and/or email address) - Title of Job Position Applied - Description of your accommodation request   ESA is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. (EOE M/V/F/D)